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“Easy access to downtown Hartford, Ct.” 4 of 5 bubbles
Review of BEST WESTERN Hartford Hotel & Suites

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BEST WESTERN Hartford Hotel & Suites
Ranked #4 of 11 Hotels in Hartford
Stamford, Ct
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Easy access to downtown Hartford, Ct.”
4 of 5 bubbles Reviewed 12 March 2012

Very clean, very spacious room. We stayed there to go to see a play at Bushnell. It was an easy drive to the theater. We got to breakfast late, lots to offer, but we decided to pass.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dms21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review, 13 March 2012
Dear dms21,

Thank you for taking the time to write a TripAdvisor review. My staff and I appreciate your great comments. I too recently went to a play at the Bushnell and it was fantastic.

Our location is very convenient to many Hartford locations and our complimentary shuttle takes you there so you do not have to worry about finding a parking space or paying downtown fees! You are right when you said your room was spacious most of our guest rooms are slighter larger than the standard hotel room. A complimentary breakfast buffet is served daily from 6am to 10am; but if a guest calls to say they are running late we will usually put a plate aside for you. Or some guests enjoy the convenience of grab and go with fruit and a yogurt.

Hopefully you will be attending more Hartford functions and we look forward to having you choose us!

Lisa Bublitz
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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335 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Getxo, Spain
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 11 March 2012

Dirty furniture, VERY poor breakfast, bad service, wifi not working, will not go back again.

  • Stayed March 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank getxo64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review, 13 March 2012
Dear getxo64;

I am sorry to read that you feel you received poor value for your recent stay. I have not heard of any problems with the internet connections as of recent; however, for security purposes we do change the password weekly.

Our breakfast is the standard Holiday Inn Express breakfast served at all of our properties. Except, of course, the fresh fruit is local. I would like the opportunity to speak with you as your comments were not specific in regards to bad service and such so I may follow up with the appropriate staff.

I can be readhed at 860-525-1000 and ask for Lisa or if you prefer my email is hartfordgm@wnwhospitality.com.

Again I am sorry that you did not enjoy your stay. It is boggling as another post the same day loved their stay.

Thank you

Lisa Bublitz
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stamford, Connecticut
Level Contributor
124 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 bubbles Reviewed 1 March 2012

For some reason my one night reservation was done in a smoking room. No idea they still have that in chain hotels anymore in the US. As a priority club member I have stayed at many great and decent hotels of this group but this one was just awful.

Major drawbacks or concern:

Filled parking lot made me park on the side, behind my room around 9 PM. It was dark without any proper lighting. A mini van was parked there till late in the night where people were drinking inside. Discarded beer cases being tossed out of the window. I was worried about the safety of my car. Either they do not have security cameras or its not just enforced.

Got a smoking room instead of a non smoking room. The room was not refurbished in recent times. It reeked of smoke and everything had a worn out look. I discovered old stains on the sheets. And the TV had non HD programming on all channels. So not sure why they bothered to install those flat screens. Corporate directive from HQ I guess. On a positive note, it was of decent size.

Toilet seats won't stay up when needed. Hot water in the morning was not consistent at around 7 AM. Again, I wasnt expecting this from a holiday inn property. Some small wayside motel maybe, but not here after using 15,000 of my points.

The breakfast spread was also one of the worst I have seen in one of their properties.

The parking lot was full so I am sure they are doing great business, its just maybe I got the worst of everything......maybe not.

  • Stayed February 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Pragueresident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review, 3 March 2012
Dear PragueResident; I am sorry to read that we did not meet your expecations. As you can see from our recent reviews most guests do enjoy their stay. We strive daily for excellence.

I am concerned about your comments and would like the opportunity to speak with you and make ammends. You may call me at 860-525-1000 and ask for Lisa or if you prefer hartfordgm@wnwhospitality.com. I look forward to speaking with you.

Thank you
Lisa Bublitz
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 December 2011

Outstanding service, ultra clean, free parking and very convenient! That is the condensed version of my review. Now for the details, my 17 year old daughter and I took a quick(overnight)college trip to New England. We flew into Boston, rented a car and drove to Worcester, MA; then drove to Hartford, CT and this hotel. Gail was at the front desk when we arrived, she was very courteous and went out of her way to insure all of our needs were met. After a great nights sleep in a spacious and comfortable room we had a complimentary breakfast the next morning. Now off to the next college and then back to Boston and home we are after an exhausting 24 hr. trip. Hopefully we'll be back when she's off to college!

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank phillygirl55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review, 19 December 2011
Dear phillygirl55,

Thank you for taking the time to review our hotel on Tripadvisor.com. We are glad that you stayed with us! Gail is wonderful to work with and I am sure she will be gratified by your comments about her when I share them with her later. We work very closely with the local colleges and universities. In fact we are the official hotel of the University of Hartford Athletics department. We hope your daughter made it in to school in Hartford so you can come back and visit us soon! It was our pleasure to have you and your daughter stay with us. Thank you for your patronage.

Sincerely,

Dave Ickowitz
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Virginia
Level Contributor
582 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
5 of 5 bubbles Reviewed 16 November 2011

We had incredible service from the staff. The front desk folks will do just about anything to assist, including sending a van to get us from the Convention Center to the hotel in the midst of a blizzard. Also the housekeeping staff not only found the raincoat I had left behind, but mailed it to me!!

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank authored
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review, 29 November 2011
Dear Authored,

Thank you for taking the time to review our hotel on Tripadvisor.com. We are thrilled to know that you had a great stay. Our staff tries very hard to ensure that our guests are always taken care of and they enjoyed the recognition of their hard work when I shared your comments with them today. On behalf of the team here thank you for staying with us. We appreciate the business. I hope the next time you are in the greater Hartford area you will come back and stay with us again.

Sincerely,
Dave Ickowitz.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Hartford Hotel & Suites

Property: BEST WESTERN Hartford Hotel & Suites
Address: 185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
Phone Number:
Region: United States > Connecticut > Hartford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hartford
Price range (per night): ₹ 6,819 - ₹ 10,162
Hotel Class:2.5 star — BEST WESTERN Hartford Hotel & Suites 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
The BEST WESTERN Hartford Hotel & Suites in Hartford, CT is located just five - ten minutes from downtown and at the crossroads of New England - Routes I-91 and I-84. The hotel is conveniently located 1.5 miles from the Hartford Convention Center, and is near the CT Expo Center, XL Center, Downtown Hartford corporate offices, The Mark Twain House & Museum, XFINITY Theater, Six Flags(R) New England, Goodwin Park Golf Course, Wadsworth Atheneum, Hartford Hospital, and St. Francis Hospital are nearby as well, including Aetna(R), the University of Hartford, Trinity College and the Connecticut State Capitol building. Our patrons stay connected with business amenities like free high-speed, wireless Internet access and a business center. We also boast 943 square feet of meeting space, ideal for most meetings or events in Hartford, CT. Our hotel's location is a few miles from some of Hartford's most popular attractions. Take a tour through Hartford's many historic homes like the Harriet Beecher Stowe Center and The Mark Twain House & Museum. You can see contemporary and classic works of art at the Wadsworth Atheneum or spend the day outdoors at Bushnell Park. Let our hotel in Hartford be your home away from home. Join us each morning for a full hot breakfast buffet, enjoy a refreshing swim in our seasonal heated outdoor pool, relax in our indoor whirlpool or get an invigorating workout in our fitness center. The hotel is 100% non-smoking in all Guest rooms and Public areas. This Hartford, CT hotel's location near downtown Hartford makes us the ideal choice for both business and leisure travelers. We provide complimentary shuttle service to 7 miles radius within the greater Hartford area. Book your stay at the BEST WESTERN Hartford Hotel & Suites today! Must be 21 years of age to check-in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hartford
Holiday Inn Hartford

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