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Mary B

People matter!

4.0 of 5 bubblesReviewed 17 Aug 2024via mobile
The staff was great!! The room was just okay. The pictures online were misleading. Breakfast was pretty much non-existent. It was what we paided for. The location was great. We had an unsusal circumstcirc and the staff was very understanding and helpful. They were by far the part of our stay.
Date of stay: August 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Hartford - Farmington, responded to this review
Responded 19 Aug 2024
Dear Mary B, Thank you for your kind words about our staff; we are delighted they positively impacted your stay and that you enjoyed the location. We value your feedback on the room and breakfast and will use it to enhance our services. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (196)
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    2 - 7 of 196 reviews
    Reviewed 4 February 2024 via mobile

    This is a great property.
    Lovely welcome. Spacious and well equipped rooms. Nothing is too much trouble.

    I have a few observations / questions.

    Did anything come of my previous comments about some seating outside. Picnic tables and benches?

    Please can you stop using plastic stirrers and get wooded one. Single use plastics are really bad.

    Please can you not offer snacks at the grab and go breakfast that have GMO ingredients. It must be possible to get different things. The coffee is not the best. Please offer nicer coffee :)

    I was there for 2 weeks this trip and was very comfortable.

    Thank you.

    Date of stay: February 2024
    Trip type: Travelled on business
    Thank MLC100
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 7 October 2023 via mobile

    I have stayed here several times over the last few years and 3rd to 7th October 2023
    I had 2 different rooms.
    Both were spotlessly clean, very comfortable, spacious (especially room 314 that is bigger than many one bed apartments)
    The front desk staff are welcoming, friendly and nothing is too much trouble. Seriously lots of places could learn a lot from these guys and girls.

    The kitchens in the room are handy and there is ample storage.

    The bed and pillows were very comfortable.

    Bathroom is provided with plenty of towels, face cloths and toiletries.

    I can only think of one way to improve the place and it would cost very little. It would be better if there were some outside seats, benches or picnic tables. There is loads of land around the hotel and this would be a welcome addition.

    Thanks

    Date of stay: October 2023
    Trip type: Travelled on business
    Thank MLC100
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ESA GM, General Manager at Extended Stay America - Hartford - Farmington, responded to this reviewResponded 8 October 2023

    Dear MLC100, We are delighted you chose to stay with us at Extended Stay America. We appreciate each of your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Also, we have noted your suggestions and will share them with the team. Thank you for being our guest, and we hope you will revisit us the next time you are in the area.

    Sincerely,
    Hotel Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 June 2023

    I HAD A GREAT STAY AT THIS HOTEL, CIEAN ORGANIZED NON INTRUSIVE. THE STAFF WAS EXCELLENT, SHOUT OUT FOR DESTINY, ROSE AND MICHAEL, THEY KNOW HOW TO TREAT THEIR GUEST. ALL IN ALL GREAT STAY. THEY EVEN HELPED ME GET TOGETHER WITH MY FAMILY. THANKS

    Date of stay: June 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank Relax60012367001
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 22 January 2023 via mobile

    The hotel was clean and that’s what is most important to us when traveling. The room was comfortable - had plenty of space for us as well as our dog. We appreciated the little kitchen and the sitting area. It was quiet - not much noise from people above us or around us. Two areas for improvement, in our opinion, would be arriving to a stocked kitchen (pots, dishes, silverware, coffee maker, etc) vs having to request the items after you arrive. They did offer to deliver to our room but I chose to just take a few items with me at check in. I understand why they have it this way but it isn’t the most convenient experience for a traveler. Second area would be improving the breakfast offerings - it was really lacking. Otherwise we give this place high marks!

    Date of stay: January 2023
    Trip type: Travelled with family
    Thank SweetPea
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ESA GM, General Manager at Extended Stay America - Hartford - Farmington, responded to this reviewResponded 24 January 2023

    Dear SweetPea, Thank you for taking the time to leave your feedback. We are pleased to know how much you enjoyed the clean and comfortable suite with a kitchenette and the serene environment. However, we hope you will accept our apologies regarding the breakfast and the inconvenience caused by keeping the dishware at the front desk. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. On behalf of everyone here at Extended Stay America, we invite you to stay with us again!

    Sincerely,
    Hotel Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 August 2022

    I needed a hotel with a kitchenette for a few day medical stay due to a procedure I was getting. This area doesn't have a ton of options, and this was the lowest priced and had decent reviews. Still for 3 nights it was $550 w/ a AAA discount. Friendly check in. Room itself was on the small side. It had a "stale" smell to it. My girlfriend thought it was cigarettes but it just seemed stale to me. We had to "order" what dishes and items we needed for the kitchen vs them already being in the room. We had no noise issues. The location is right off 84 but you wouldn't know it. Its more or less in an office park, but within 10 min of everything you need. Bed was comfortable enough, pillows a bit flat. Only about 40 channels, and the TV would go to "No Signal" every night at 2am. WiFi worked well. Stove took a little bit to boil water. Shower was nice, good pressure and nice hot water. At checkout, they even remembered I had surgery and asked how I was doing. If this hotel could fix some of the small things, it would be a 5 star stay.

    Date of stay: August 2022
      • Rooms
      • Cleanliness
      • Service
    Thank DaysofThundr46
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ESA GM, General Manager at Extended Stay America - Hartford - Farmington, responded to this reviewResponded 30 August 2022

    We appreciate your review of your recent stay at Extended Stay America during your medical procedure. We are glad we could be a relaxing place for you during this time. We wish you well during your recovery. Your additional feedback will be addressed with the appropriate individuals as we continually strive to improve our overall guest experience. It was a pleasure hosting your visit, and we hope that you will stay with us again the next time you are in the area.

    Sincerely,
    Hotel Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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