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All reviews full kitchen grab and go granola bars front desk stayed here one night home away from home room kitchen highly recommend staying here instant oatmeal pots pans cook meals breakfast bar safe location close to home counter space small kitchen
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Reviewed 18 June 2018

We have no complaints. The place was quiet during our stay. We needed to book a few nights and the other hotels were full. Our septic tank guy, 3 days late and uncaring, mr droop-along-cassidy, managed to rip out our comcast cable and we work from home. Extended Stay was perfect for us and we enjoyed the little sandwich shop called the LemonMint down the road.

Room Tip: City View looks over the parking lot versus the opposite side at the road
  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Hartford - Farmington, responded to this reviewResponded 20 June 2018

Nathan, thank you for staying at Extended Stay America. We are glad you had a nice time here. It was a pleasure to have you as our guest, and we hope to see you again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018 via mobile

Cozy and nice and clean and quiet. It’s really good for longer stay. The staff is nice. It has easy access to high way. I am staying at this place for 62 days. It has a kitchen and easy to cook. You can also do your laundry.

Stayed: May 2018, travelled solo
Thank Sara E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Hartford - Farmington, responded to this reviewResponded 17 May 2018

Sara, thank you for choosing Extended Stay America and for the feedback. We are delighted to know you were not only impressed with your fully-equipped room but also with our convenient location and that you had an enjoyable stay while here. On behalf of everyone here, we look forward to hosting you again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2018

Was in town for a 2 day business conference. My company booked this hotel for me based on Yelp reviews. When I arrived, check in took longer than I thought it should. There was only one person in line, but the clerk kept saying the computer was slow. Waited for about 10 minutes for the customer in front of me to get finished (he kept saying he was in a hurry and really needed to get going), then took about another 10 minutes for my check in. The room had been prepaid with a company credit card, but the clerk told me she couldn't honor that- only the manager could, and she wasn't there. So I used a personal card(more on this later). The room was large enough for me as I was traveling alone. This hotel would be ideal for someone who needs a room for an extended stay, as it has a kitchenette in the room, and various items such as pots and pans are available from the hotel. Not being from the area, I ordered from a local pizza place- the front desk had a selection of menus which the clerk offered me. I found the bed to be very hard. The pillows were just as hard, and were about 3/4 the size of regular pillows. Listened to a dog barking for awhile, and every time a door slammed (which was often) the walls shook. When the person above me got back to their room around 11pm, I heard every step they took until they went to bed after midnight. Three times during the night, I had to get out of bed as the fitted sheet had come off the mattress and I had to replace it. Needless to say, a very long night with not a lot of sleep. The complimentary breakfast offered consisted of coffee, tea, and granola bars. When I went to check out, guess what? The computer was down, and I was told they couldn't print a receipt (needed one for reimbursement on that personal card). My manager called that morning and was able to fix the issue with the credit card.

  • Stayed: May 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank fireguy1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Hartford - Farmington, responded to this reviewResponded 10 May 2018

Thank you for the review of our hotel. We sincerely apologize for the difficulties you had while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area.

Sincerely,
Hotel Management

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Reviewed 6 May 2018 via mobile

Parking was a breeze, but the hotel is right by a xxx toy and video shop. Lobby is welcoming, and the front desk attendant was incredibly friendly and welcoming. She really made us feel at home. I believe her name was Shamma or Sharma (my vision is awful and I couldn’t read the name tag very well- my fault). Anyway, she quickly accommodated a need we had and every time we saw her, she was a ray of sunshine.

I almost didn’t write this review because she was so great, but the property itself really put us off. The rooms (we ended up switching) were a bit drab and dark. The first room smelled awful (it was a smoking room, so that’s sort of to be expected). It was also not cleaned fully- I found crumbs in the microwave and the fridge was stained and yellow on the front. Tub was also stained at the bottom.

We switched rooms to a non smoking and it was much better! The decor was still dark and a little depressing, but the room was much cleaner seeming. We were so thankful for that. However, the walls were so thin I could hear the person in the room next to us snoring.

Breakfast bar and amenities were sparse, but this type of property is intended for people who are staying longer term and would be expected to provide more of their own food and toiletries, as the room has a small kitchen.

Overall, thanks to the wonderful desk attendant, our stay was acceptable.

Stayed: May 2018, travelled with family
Thank Melanie1080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Hartford - Farmington, responded to this reviewResponded 7 May 2018

Melanie, thank you for being our guest. It is a pleasure knowing you received wonderful service from our staff and that you had a nice stay. However, we are sorry for the cleanliness issue you had and regret the inconvenience caused. We are working with our housekeeping team to tighten procedures to ensure we deliver a superb stay every time. We hope the positive aspects of your stay will bring you back soon.

Sincerely,
Hotel Management

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Reviewed 31 March 2018

Room was filthy. Hotel stunk. Pet rooms reeked of urine. Could see visibly dried urine on wood floor. Sofa bed we paid extra for and intended to sleep on had dried urine on it as well. Told the front and manager REFUSED to give us a different room and instead we were brought a bottle of 409 solution so that we would clean the room. Outrageous. When you pay an extra $25 + tax per night to have a pet you expect a little more. So disappointed.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank jenniferhT3012PM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Hartford - Farmington, responded to this reviewResponded 1 April 2018

Jennifer, thank you for your feedback. We sincerely apologize for the housekeeping issues that you had during your visit. We have processes in place to double check our rooms before we mark them off as clean and ready, so what you encountered is not a normal occurrence. We're working with our housekeeping team to see where we fell short and to make necessary adjustments. We look forward to making your next stay with us perfect in every way.


Sincerely,
Hotel Management

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