I am basing this review not on my stay the Cascade... because I haven't stayed there yet. Rather this review is about a phone call. I recently booked a room for the beginning of April at the Cascade and I called to confirm my reservation. A cheerful sounding woman named Ilka took my call. She happily confirmed my reservation and asked about my upcoming trip. When I told her how I am coming with my two kid brothers (twelve and fifteen) she expressed genuine excitement for me. She enthusiasticly told me how great my trip will be and how she is reserving a two queen room for us. Her warm manner was special. I travel fairly often and have confirmed many bookings before and never have I felt so welcomed and wanted by any establishment. Mind you this was a prepaid booking, there is no backing out and they know that. I requested a rollaway for my little brother she regretfully told me that my booked room can't fit one. However she cheerfully assured me that when I arrive, the front desk will surely try to accomadate me if there is availability. (I sure hope they will. We aren't really the sleep in the same bed type :) I mentioned that i had seen a deal right after I booked that was a similar price but had the resort and parking fees waived. Without missing a beat she graciously waived the parking fee for me. She then very sincerely apologized that she couldn't waive the mandatory resort fee. What struck me was the sincere manner that she spoke with. She apologized sincerely a few more times throughout the phone call saying that she is so sorry she can't help me with the fee. This taught me a valuable lesson in costomer relations. Although I still may not be so happy about this fee, she sure took the sting out of saying no. She continued throughout the phone call to to make me feel so wanted by the resort. As if they can't wait till I come with my brothers so that they can host us. Time and again she excitedly told me how great my trip will be with them. Ilka got me more pumped up than I already am. She asked if I had any questions about the resort to make my stay the best it can be. She acted so thoughtful, gracious, and patient throughout our whole conversation. If this is the kind of people the Cascade hires just to answer the phones, I feel assured of the high level of hospitality they surely exhibit. I was kind of apprehensive after reading some mixed reviews but this reassures me. I know I will have a truly memorable trip with my brothers at this resort. I will be back after my trip to give you a more comprehensive review which I'm sure will be great. However I thought that this phone call warrented its own review. The Cascade sure taught me a lesson in hospitality and I appreciate that very much.
- Official Description (provided by the hotel):
- Discover Hotel Talisa, Vail - Vail's newest luxury mountain getaway, reopening after a multimillion-dollar transformation. Our forested backyard at the base of Vail Mountain promises a one-of-a-kind respite of beauty and serenity balanced with inspired activity no matter the season, with the shops and restaurants of Vail a mere five minutes away. Hotel Talisa's 285 sophisticated new guest rooms and suites acknowledge your outdoor-centric activities with benches and gear storage, with amenities ranging from rainfall showers and soaking tubs for tired muscles. In our atmosphere of residential mountain luxury, you will discover the perfect home base for both adventure and escape. Luxuriously appointed bathrooms. Contemporary décor with indigenous inspiration. Refreshment centers stocked with local and international delicacies. Delightful turn down traditions that send you to sleep with a smile. The inspired décor of our guestrooms tie into the soul of Vail, exuding the spirit of outdoor adventurers, artisans and native tribes alike. Influenced by the best aspects of the Rockies and Alps, the Hotel Talisa will enchant you with culinary creations from around the world. Open all day, the new 3-meal restaurant is open breakfast through dinner, showcasing authentic flavors from the Colorado Rockies and the eight countries that touch the Alps, from Austria to Monaco. Our lounge offers a fireside setting for enjoying inventive après-ski food, drink, music, conversation and floor-to-ceiling mountain views. And our fresh market is a favorite stop for active guests who prefer quick serve and to-go gourmet foods and libations. Guests will delight in blissful and invigorating treatments at the new alpine spa within the hotel along with even more fitness and spa offerings at Aria Spa and Club adjacent to the hotel. And, as Vail's premiere skiing experience, our on-property chairlift provides for Vail's only true ski-in/ski-out luxury resort, with on-site rentals and ticket office, aided by a world-class ski concierge. Enjoy four seasons of outdoor adventures galore with mountain biking along Gore Creek, fishing, swimming, ice skating and more or simply lounging at one of the infinity pools or hot tubs and fire pit socializing. Private cars and complimentary shuttles are available exclusively for resort guests along with dedicated concierges eager to assist in planning your visit. Whether seeking tranquility, adventure or a blend of both - Hotel Talisa, Vail's newest luxury hotel and resort beckons year-round. ... more less
- Reservation Options:
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- Also Known As:
- Vail Cascade Hotel Vail
- Vail Cascade Resort And Spa
- Cascade Resort