The staff were lovely and friendly. The room was big, clean and comfortable. We had a room that opened directly onto the pool and it was great. Massive pools and just the right depth for our son to splash around in. Breakfast was decent and plenty of it. Really, really quiet, you'd never know you were in the centre of Pattaya.
The downside. There are two great looking slides into the pool, neither of which were working and the staff had no idea if or when they would be fixed. There is a big gym, currently being refurbished and no idea how long it's going to take. They've shoved a load of gym equipment into a much smaller dark, dank and smelly room across the pool. The pool bar was closed and just stacked up with out of use furniture.
We did go in the off season but it would be nice to have been informed about the pool slides and the gym before we went.

Booked this place online. Looked great on agoda, I used to live in Jomtien so I knew the location and it seemed to fit perfectly. Arrived at the back entrance and couldn't enter as you need a keycard to open the barrier. No security so I had to search online for the hotels number and call them, after explaining I had a booking they let me in. (used the front entrance after this)! Upon check in I could see the service was bad, one of the female staff was quite good, the rest are just lounging around on their mobile phones paying no attention to the guests. Rooms are good and the pool is really nice. Forget about the gym, that is not functioning and the area around the gym is a real mess!

That evening my mother had trouble opening the safety box, I asked reception for help where I was told we would have to wait until the following day for the manager to come with the master key. I said this was impossible as we needed her purse as her money was in there. They said 30 minutes and they can open, we waited at the limited seating area by the pool and enjoyed a drink. The key arrived and panic over!

Next morning we went for the breakfast that was included in the price of the room (50 UK pounds a night). The breakfast was very poor, not a lot of selection, the food that was there was cheap processed meats, dry rice, lazy staff leaving the trays of food virtually empty so we had to ask if there was more!

Last let down was in the pool area, staff hanging around in the lower pool bar area and my mother asked for a drink, they said she has to go to the bar. I asked the guy in Thai and he dragged his backside up and got our drinks, but his attitude was like he couldn't be bothered and we shouldn't have asked!

Overall, the resort is great, the pool area is really nice. The staff are the problem, they need a decent manager to lead them and also they need to be told no mobile phones when on duty!

Will I go back? Well probably not, Jomtien and Pattaya have so many hotels to choose from I will continue to try new places.