I booked this hotel through Orbitz for a 1-night stay at a rate of “$68 plus tax”. When we checked in on 6/2/11, the hotel levied a surprise “surcharge” of $6.75 which was assessed (quoting the desk clerk) “because Orbitz used a web site that charged our hotel a fee”. Thus, the total charged to my credit card was $81.14 ($68 + $6.39 tax + $6.75 “surcharge”). Upon our return home, I emailed Orbitz to request a refund of the fee, since it was not disclosed in advance. Orbitz’ emailed a reply which directed me to phone them to discuss the issue. I did so, and was then on the phone with Orbitz for 53 frustrating minutes (much of the time on hold) – first with a customer service rep and then, after being transferred, with a “hotel specialist” who had to be prodded repeatedly to actually look into the surcharge. (Of course, no one at Orbitz had accessed or, apparently, COULD access my email which detailed the issue, which meant I had to repeatedly explain it.) End result: the “hotel specialist” claimed that the surcharge was unique to this hotel and had nothing to do with Orbitz, but that Orbitz would get back to me within 24 hours with a response to my request for a refund. That was 4 days ago, and I’m still waiting. So, I have 2 suggestions: (1) NEVER book anything through Orbitz (I have never had such a problem with any other booking site), and (2) DON'T STAY at the Allington Inn & Suites. The hotel is nothing special (a bit dingy, actually), and there are other hotels in South Fork – why stay at a place that sticks you with an extra fee when you check in?
- Official Description (provided by the hotel):
- Stay at the Closest Hotel to Wolf Creek Ski Area! Offering Deluxe King & Queen Rooms, Double Queen Suite, Jacuzzi Suites & Extended Stay Suite, along with the most amenities including the Only Indoor Pool in Town, Hot Tub, Complimentary Deluxe Breakfast, Complimentary WIFI, 24-Hour Guest Services, Cable Television with Premium Cable Channels, Gourmet In-Room Coffee, Iron & Full-Size Ironing Board, Hairdryer, Guest Laundry, Complimentary Newspaper, Business Center, Group & Meeting Facilities, and Fitness Center. ... more less
- Reservation Options:
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- Also Known As:
- Allington Hotel South Fork