Great property recently updated. Lovely lounge bar area. Long walk to parts of the hotel. Lobby staff were great. Carolina Griffith Director of guest services was amazingly collaborative and accommodating for our family. Dining advice from Celeste Diamond was superb. She made all our reservations and sent us a well described itinerary. Overall amazing staff and experience.

Great slope-side location and nice lobby. Building is old with poor layout. Property needs a major remodel. Average service. Rooms are really hot. Need a car or use public transportation. Buffet breakfast is decent but restaurant is tired.

Overall, we really enjoyed our stay at the Viewline and in Aspen/Snowmass. The Viewline is a nice hotel in a great location, though it does have some pros and cons--

Tips:
• If you’re staying in the “Alpine” section of the building, it is much faster and more convenient to use the entrance on Fall Lane to get into the building (rather than dragging yourself and your things across a mile of interior hallways) and use the exterior stairways to go to/from the lobby and pool areas

Pros:
• Newly updated, nicely furnished, and very clean
• There are nice fire pits, shops, and restaurants in the area, the sky cab was fun, and the pedestrian mall was convenient
• The bus system is excellent and made it easy to access the other ski resorts and Aspen
• The ski valet was very fast and had friendly staff
• Hotel staff were pleasant and helpful
• There was convenient "free" parking (it is included in the nightly resort fee)

Mixed:
• Nice coffee maker and fridge in the room, though some of the coffee capsules didn’t brew properly and just spewed steam
• The bathroom and products were nice, though we did experience lukewarm water and low shower pressure during peak times (as others have mentioned)
• The building had an extremely confusing layout—elevators that didn’t stop at all floors, stairs that didn’t lead all the way to the exit level, etc—this could be fixed very simply with better labeling and directional signage in the hallways and elevators

Cons:
• The hot tubs were a MAJOR disappointment; the water was not nearly hot enough, there was a lack of towels, and no place to change or leave things inside (the hotel should turn the guest room next to the pool entrance into an area with cubbies, robes, more towels, etc)
• The walls and doors were very thin, to the point that we could hear conversations from the room next door and everything happening in the hallways
• The lighting in the room was dismal, it was fine during the day but extremely dark at night (there were no overhead lights, just a few small lamps in the room)
• We had to use water from the bathroom sink to fill our water bottles and the coffee maker, which normally isn’t a problem except that the sink water was cloudy and tasted a bit odd; it would have been nicer if the hotel could provide refillable glass jugs with fresh water each day (as other hotels in this category have been doing)
• Elevator buttons were often broken (and no one seemed to be fixing them)
• Our porch roof had peeling paint and exposed plywood, it looked very run-down