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Reviewed 13 March 2022

Great property recently updated. Lovely lounge bar area. Long walk to parts of the hotel. Lobby staff were great. Carolina Griffith Director of guest services was amazingly collaborative and accommodating for our family. Dining advice from Celeste Diamond was superb. She made all our reservations and sent us a well described itinerary. Overall amazing staff and experience.

Date of stay: February 2022
Trip type: Travelled with family
Thank randymillerrph
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Viewline Resort Snowmass, responded to this reviewResponded 4 May 2022

Receiving the five-star rating of your stay at Viewline Resort Snowmass has truly brightened our day. We're thrilled that you enjoyed your visit and we appreciate you sharing your kind words. Come back and see us for another fantastic getaway soon!

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Reviewed 13 March 2022 via mobile

Great slope-side location and nice lobby. Building is old with poor layout. Property needs a major remodel. Average service. Rooms are really hot. Need a car or use public transportation. Buffet breakfast is decent but restaurant is tired.

Date of stay: March 2022
Trip type: Travelled as a couple
1  Thank carolgarrett
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Viewline Resort Snowmass, responded to this reviewResponded 4 May 2022

Guest feedback is always appreciated and welcome, so thank you for taking the time to share your concerns. It's always our goal to provide friendly and helpful service, and we want our guests to have the ability to relax and unwind during their stay. Thank you for helping us improve and for being our guest during your time in the area.

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Reviewed 13 March 2022

Overall, we really enjoyed our stay at the Viewline and in Aspen/Snowmass. The Viewline is a nice hotel in a great location, though it does have some pros and cons--

Tips:
• If you’re staying in the “Alpine” section of the building, it is much faster and more convenient to use the entrance on Fall Lane to get into the building (rather than dragging yourself and your things across a mile of interior hallways) and use the exterior stairways to go to/from the lobby and pool areas

Pros:
• Newly updated, nicely furnished, and very clean
• There are nice fire pits, shops, and restaurants in the area, the sky cab was fun, and the pedestrian mall was convenient
• The bus system is excellent and made it easy to access the other ski resorts and Aspen
• The ski valet was very fast and had friendly staff
• Hotel staff were pleasant and helpful
• There was convenient "free" parking (it is included in the nightly resort fee)

Mixed:
• Nice coffee maker and fridge in the room, though some of the coffee capsules didn’t brew properly and just spewed steam
• The bathroom and products were nice, though we did experience lukewarm water and low shower pressure during peak times (as others have mentioned)
• The building had an extremely confusing layout—elevators that didn’t stop at all floors, stairs that didn’t lead all the way to the exit level, etc—this could be fixed very simply with better labeling and directional signage in the hallways and elevators

Cons:
• The hot tubs were a MAJOR disappointment; the water was not nearly hot enough, there was a lack of towels, and no place to change or leave things inside (the hotel should turn the guest room next to the pool entrance into an area with cubbies, robes, more towels, etc)
• The walls and doors were very thin, to the point that we could hear conversations from the room next door and everything happening in the hallways
• The lighting in the room was dismal, it was fine during the day but extremely dark at night (there were no overhead lights, just a few small lamps in the room)
• We had to use water from the bathroom sink to fill our water bottles and the coffee maker, which normally isn’t a problem except that the sink water was cloudy and tasted a bit odd; it would have been nicer if the hotel could provide refillable glass jugs with fresh water each day (as other hotels in this category have been doing)
• Elevator buttons were often broken (and no one seemed to be fixing them)
• Our porch roof had peeling paint and exposed plywood, it looked very run-down

Date of stay: March 2022
    • Location
    • Cleanliness
    • Service
2  Thank cestovnipaula
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Viewline Resort Snowmass, responded to this reviewResponded 4 May 2022

Our ski valet team works hard to ensure a seamless experience for all so we're happy that their hospitality was a memorable part of your visit. That said, we're sorry that your dip in the hot tub wasn't as relaxing as you would have liked. While we must follow protocols regarding the temperature, to ensure a safe experience, we will look into this to ensure everything is as it should be.
Your comments will help us improve, and we appreciate you sharing them. We'd be very grateful for the chance to serve you again in the future.

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Reviewed 12 March 2022

I can't say enough good things about out experience at Viewline! First I'll start with the obvious, the place is beautiful, ski-in ski-out, the rooms very comfortable and decorated beautifully. The restaurant downstairs has great food and the lobby bar has a very nice atmosphere with live music.
That's what you can see but here's the best part of all....the staff, from the Manager, front desk, concierge all led by an amazing Director are all so friendly, competent and happy to make your stay everything you could possibly hope for! We had a little snag when we arrived (not at this property) but with the help of the director our vacation was saved!! Thank you Viewline and Mrs C for all you did to make our trip unforgettable!

Date of stay: February 2022
    • Location
    • Sleep Quality
    • Service
Thank stevebD8898YZ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Viewline Resort Snowmass, responded to this reviewResponded 4 May 2022

Thanks for being our guest at Viewline Resort Snowmass and for joining us while you were in town to hit the slopes. It was truly a pleasure having you as our guest, and we hope that your five-star rating means you have plans to come back again soon!

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Reviewed 11 March 2022

I just got back from a trip where I had a group of 55 people stay at the Viewline. Overall, I was quite pleased with the hotel, and would recommend it to others.

The rooms were very nice, with beautiful bathrooms and big TVs on the wall. The lobby and common areas were perfect and gave a great view of the mountain. The staff was super friendly, especially where it counts. Kudos to the ski valet crew....possibly the best I ever experienced! The food options were very good, plus the Snowmass Mall next door has lots of good options. I especially loved the First Chair coffeeshop.....awesome breakfast sandwiches and coffee. We had a bunch of billing issues (they just implemented a new system), but the front desk was able to resolve these issues very quickly.

It's ashame to see so many bad reviews here. I think there is a portion of the clientel in Aspen that has zero tolerance for mistakes....I would suggest taking these negative reviews with a "grain of salt". A mile walk to your room? Come on.....seriously? Were there issues? YES, but the staff was very friendly and worked hard to address the issues quickly. My only complaint is that the elevators are very annoying. Super slow!

Overall, my whole group loved this hotel, and we hope to be back soon....

Date of stay: March 2022
    • Value
    • Rooms
    • Service
1  Thank marksU7009TQ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Viewline Resort Snowmass, responded to this reviewResponded 4 May 2022

We're so happy to hear that you and your entire group had a wonderful stay. While we're sorry that there were some issues during your visit, we're very grateful that our friendly team could address them to ensure an overall enjoyable visit. The next time you're looking for comfortable accommodations and great amenities in a prime location, think of us!

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