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Reviewed 13 February 2019

The management team needs a quality control person to oversee room preparation, cleanliness, and staff performance. We spent too much time resolving issues that should not have occurred. We would not recommend staying here.

Date of stay: February 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Vacation667503
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
kbell2018, Director of Sales at Snowmass Mountain Lodging, responded to this reviewResponded 25 February 2019

Hello,

I am sorry to hear you had a bad experience at Capitol Peak Lodge. Could you let us know which management company you booked through? If it was Snowmass Mountain Lodging, please give us a call so we can make this right for you. 970.924.6000.

We would greatly appreciate the opportunity to resolve these issues for you so they don't happen again. Please note, that Snowmass Mountain Lodging owns and operates this Trip Advisor page; however, there are multiple management companies in Capitol Peak Lodge and your experience may have been with a different company. We are the only onsite property management company in Base Village and pride ourselves on our ability to resolve guest issues. I look forward to hearing from you.

Thanks,
Kt Bell
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2019

Close to everything - walk to skiing, ski lockers provided, luxurious rooms with everything to make complete meals. Nice amenities like gym and hot tub. Good communication regarding reservations. Would definitely book again next year for X games.

Date of stay: January 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mwomie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
kbell2018, Director of Sales at Snowmass Mountain Lodging, responded to this reviewResponded 25 February 2019

Thank you very much for taking the time to share your experience with Snowmass Mountain Lodging! We greatly appreciate your kind words. Please reach out to us to book directly for next year! We would love to have you back.

Cheers,
Kt Bell
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2018

Capital Peak was the perfect spot for us to attend the conference and take in the opportunities available in Snowmass Village. The room studio suite worked out well and had a beautiful daily view during our 11 day stay.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ron P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
kbell2018, Director of Sales at Snowmass Mountain Lodging, responded to this reviewResponded 14 November 2018

Thank you for your review! I am glad you found Capitol Peak Lodge the perfect accommodations for your conference in Snowmass. I hope you and your conference return next year.

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Reviewed 4 October 2018

On a scale of 1 to 10, I would give Capital Peak a 5 to 7. We had problems with our front door locks not working and ended up spending nearly 2 hours in the hallway with refrigerator items while maintenance attempted to get us and our groceries into the room. The bathroom shower curtain had highly visible mold on it. After complaining, we received an "I'm sorry apology". There was no new shower curtain. There was no offer of any discount, free meal, drinks, discounted golf anything that would have said, "We accept responsibility for our mistakes and are wanting to ensure you have an excellent stay with us." Rather, it came across as this is the end of the season, you are lucky to be here, deal with it.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Vsbrowning
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
kbell2018, Director of Sales at Snowmass Mountain Lodging, responded to this reviewResponded 14 November 2018

I apologize you had a bad experience at Capitol Peak Lodge. We pride ourselves on offering superior onsite guest services and housekeeping. It sounds like you did not have a good experience and your issue was not properly addressed.
I am surprised to hear there was mold on the shower curtain. After discussing your experience with our team, I could not find a record of this happening with our company. I think you may have stayed with a different property manager at Capitol Peak. If I am wrong please reach out to us directly so we can discuss your experience further. Regardless we will take this as a learning opportunity and review our pocliies and proceders for guest service issues. Thank you.

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Reviewed 9 September 2018

The condo was beautiful and nicely decorated. Everything was clean and in great condition. The beds were super comfortable and the kitchen had everything we needed. It was the perfect place for us to stay for our family vacation. The two men at the front office were very helpful and made sure that we had all the information we needed to check in and attend the Jazz festival. We felt taken care of and had an amazing stay.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Danielle S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
kbell2018, Director of Sales at Snowmass Mountain Lodging, responded to this reviewResponded 14 November 2018

Thank you so much for taking the time to share your experience! Many of our condos are newly refreshed, I am glad you found it comfortable and well decorated. Please join us again next year.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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