We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Betty, Owner, Ruins Our Funeral Stay with her Bad Attitude” 2 of 5 bubbles
Review of Comfort Inn

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Comfort Inn
Ranked #12 of 15 Hotels in Ouray
Certificate of Excellence
durango
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Betty, Owner, Ruins Our Funeral Stay with her Bad Attitude”
2 of 5 bubbles Reviewed 25 April 2012

We drove a long distance to attend the funeral of a family friend of some 45 years. He was a contractor and well known in the town, so we were comped rooms here without being charged. Old School ! Wow....beautiful. We were given the keys to the room by a relative of the deceased and told dogs in the room were okay. We never saw the sign on the door that said "Let us know if you have dogs" because we never checked in. All of a sudden Queen Betty became a snotty, rude you know what when apparently the housekeeper told her there were dogs in the room. She snarled at me that dogs go in certain rooms only, now the whole room has to be taken apart and cleaned of dog hair. When I told her I had literally taken a rag towel and cleaned the dogs' feet of dirt before letting them in the room and then washed their feet off in the bathtub, she almost had a heart attack. "YOU WASHED THE DOGS OFF IN THE BATHTUB????!!!????"....as if I had robbed her of all her treasures. She is obviously not from the mountains. Suddenly, Betty the Queen changed her multiple personalities into the nice one when the relative of the deceased walked up. Betty instantly became a smiling, normal human being instead of a raging maniac. Creepy. I insisted on paying the pet fee - which she was more than happy to extract from me. $30 for two dogs. HOWEVER, Betty the Queen Mother was gone when we checked out (a night early by the way), so the desk clerk tried to get away with charging me $36 plus tax !!! Huh?!? What kind of a small-town rip-off place is this? We definitely will never stay there with the owners snotty, better than you small town attitudes and obviously unhappy lives. She definitely tried to make a sentimental, emotional time for us a miserable one. Bad karma, Betty ! But thanks for the unhappy free night.

Room Tip: Go somewhere else. Also, the guy next to us got up at 5 a.m. to go to work and the paper thin wall...
See more room tips
  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank desertdakini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Comfort Inn, responded to this review, 30 June 2012
Really?..... Okay, what they fail to say, is this friend of theirs was also a dear friend of ours. Our daughter and his were best friends. They traveled to Peru together, shared ups and downs, and when Steve got sick, cried together. The family told me they had friends coming in that couldn't afford to stay, and would have to drive back. I offered to let them stay at no cost to anyone as I had when other family members had come in. I was a little taken back by their attitude toward the pet, as was the family member who had talked to me of their financial situation. They had not only washed their dogs feet in the bathtub, but had given both dogs complete baths leaving mud throughout the bathroom. I did charge them $30.00 and passed it directly on to my housekeeping staff who were the ones that had to clean up after these folks. Enough said, I think this comment speaks for itself.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

213 reviews from our community

Traveller rating
    94
    77
    26
    7
    9
See reviews for
51
84
9
13
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Westminster, Colorado
Level Contributor
86 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 12 January 2012

Stayed here for 4 nights during the busy ice festival weekend. The hotel was fully booked, but the staff was still attentive and super friendly. Breakfast was ok. Would have been nice if they switched up the hot food option. Otherwise, the food got tiring to eat the same thing each morning.

Clean, and pretty spacious. I would definitely stay again at this great little motel nestled in this cute mountain town.

Unfortunately we did not take advantage of the hot tub, but we did get to the local hot springs in town. Next I'll try out the hot tub on deck!

We had a mini fridge and microwave in our room which really helped keep food costs down. I believe you need to request them.

Stayed January 2012, travelled with friends
Helpful?
Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado, United States
2 reviews
5 of 5 bubbles Reviewed 4 January 2012

What can I say that others haven't? The staff is as friendly as can be and the pet friendly policy is the best. If you are a climber the breakfast and hot tub is top notch. Will definitely book here for my next visit.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Grant W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Maine
Level Contributor
176 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 25 November 2011

Inexpensive, friendly. Many breakfast items were homemade. The bkfst area felt warm and homey. Staff were very helpful--I left the car lights on and needed a jump... the front desk clerk was there to help me in two minutes, with a smile!

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank davioAz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 November 2011

We have decided that THE place to stay in Ouragy CO is the Comfort Inn. Our stay was extremely pleasant. The hotel is EXTREMELY clean, the hosts are EXTREMELY friendly and helpful, the breakfast is WONDERFUL, rooms are VERY quiet and clean (just repeating so you get the message!!!), and the prices are very reasonable (especially when you calculate in the free pool passes). So, the breakfast was VERY complete -- juices, coffee, fruit, yogurt, eggs, sausage and make your own waffles (blueberry or regular) and more -- very fresh, beautifully presented in a very pleasant breakfast room -- complete with binoculars so you can watch the crazy people climbing the cliffs in back of the hotel!! The hotel is off main street and NOT right below the highway that climbs up box canyon so it is VERY quiet!. The main road thru town (and above the south side of town) carries a lot of traffic, so you want a place OFF the highway! Oh, did I mention how CLEAN the rooms were! We were very impressed and we were in the one of the pet friendly rooms with our little dog. It is just a short walk (6 blocks or so) to the pool and just 2 blocks from Main Street with wonderful restaurants (try the Ouray Brewery -- great food and some lovely beers!!). The hot springs at Ouray are the best -- very clean, large and not crowded and very reasonable (city owned). Our hosts at the Comfort Inn gave us a very good city guide that had the map of the city in it and pointed out the Perimeter Hike and it was FANTASTIC. So, for EXTREMELY great prices and EXTREMELY clean rooms and a WONDERFUL breakfast -- try this place. :) really!!!

Room Tip: you don't need a fitness center as you get pool passes!! TRY THIS PLACE. :)
See more room tips
  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank helen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ouray hotels
0.3 km away
Twin Peaks Lodge & Hot Springs
0.1 km away
Matterhorn Motel
Matterhorn Motel
#7 of 15 in Ouray
4.5 of 5 bubbles 139 reviews
0.2 km away
Main Street Inn
Main Street Inn
#8 of 15 in Ouray
5.0 of 5 bubbles 91 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
Ouray Victorian Inn
Ouray Victorian Inn
#6 of 15 in Ouray
4.5 of 5 bubbles 456 reviews
1.3 km away
Hot Springs Inn
Hot Springs Inn
#1 of 15 in Ouray
5.0 of 5 bubbles 857 reviews
1.4 km away
Timber Ridge Lodge
Timber Ridge Lodge
#11 of 15 in Ouray
4.5 of 5 bubbles 144 reviews
Show Prices
Show Prices
Show Prices

Been to Comfort Inn? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Comfort Inn

Property: Comfort Inn
Address: 191 5th Avenue, Ouray, CO 81427
Phone Number:
Region: United States > Colorado > Ouray
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#9 Family Hotel in Ouray
#9 Romantic Hotel in Ouray
Price range (per night): ₹ 5,106 - ₹ 9,666
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 33
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia and Agoda so you can book your Comfort Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Ouray
Ouray Comfort Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing