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“Very poor customer service!!” 1 of 5 bubbles
Review of St. Elmo Hotel

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St. Elmo Hotel
Ranked #4 of 9 Ouray B&B and Inns
Certificate of Excellence
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Very poor customer service!!”
1 of 5 bubbles Reviewed 2 February 2012

I called to St. Elmos to ask about pricing and spoke with the owner of the property who quoted me a total price for a two night stay. However, I first needed to check with my wife to before I confirmed the reservation. When I called back later that evening and tried to book the room and rate, the hotel manager said that the owner was new and that he made a mistake and that the price would be significant greater. When I tried to explain that the owner already quoted me a price she said that he was wrong and that it didn't matter what he told me, they absolutely were not going to honor the price. I asked her to have the owner call me but I never received any phone calls back or a follow-up. The clerk was extremely rude and condescending. There are tons of great places to stay in Ouray so avoid St. Elmos. They clearly don't want your business!!

  • Stayed January 2012, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Dan333888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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95 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Houston
Level Contributor
504 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 302 helpful votes
5 of 5 bubbles Reviewed 31 October 2011

You come to Ouray in late October and it WILL be quiet. We were the only guests in the St. Elmo this night, 10/24. Our third stay here. Quite delightful. A historic hotel, but no, we saw no ghosts. No TV or phone in the room, but they do have Wi-Fi. Duh.

Room Tip: We've stayed in the Alpen Glow the last two times, Quite relaxing.
See more room tips
  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jtchapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jekyll Island, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 September 2011

This was a return visit for us, after 15 years, and we were delighted to discover that the St. Elmo is still as charming as ever! The owners assure that their guests enjoy every amenity in this lovely little inn. The gourmet breakfasts were fabulous, and wine & cheese was a nightly treat.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smclemor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
Level Contributor
106 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 19 August 2011

We booked the couples special, two nights with breakfast each morning and also a dinner in the restaurant in the hotel, the Bon Ton. Great value! We ended up with a huge room, with both a king and a queen, a separate sitting room and bathroom. While the package included breakfast in bed, we went downstairs each morning to get the full breakfast. Very good. Dinner at the Bon Ton was great as well. This is an historic place with plenty of authentic touches. The package also included passes to the Ouray Hot Springs. Not nearly as crowded as Glenwood Springs can be, especially in the summer. Will certainly go back!

Room Tip: Ask for the two night couples special
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  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ronnie20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Havasu City, Arizona
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 8 August 2011

This was our second stay at St Elmo and both times we went away marveling at what a great little place right on the main street in Ouray. Yes, the rooms are small and there is no TV in the room but that just makes it quieter. The breakfast is wonderfull. The evening social is a nice touch and the Bon Ton restaraunt is very good - the Beef Wellington is to die for (a couple could asily share one and save room for desert). We will go back.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank canyonbat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St. Elmo Hotel

Property: St. Elmo Hotel
Address: 426 Main St., Ouray, CO 81427
Phone Number:
Region: United States > Colorado > Ouray
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites
Hotel Style:
Ranked #4 of 9 B&Bs / Inns in Ouray
Price range (per night): ₹ 8,758 - ₹ 12,101
Hotel Class:3 star — St. Elmo Hotel 3*
Number of rooms: 10
Official Description (provided by the hotel):
Step back in time and relive the glory days of Colorado's col-or-ful past... At the St. Elmo Hotel in Ouray, Col-orado. Once bustling with gold and sil-ver seek-ers, Ouray today is a pic-turesque ham-let, sur-rounded by 14,000 foot peaks in the majes-tic San Juan moun-tains of south-west Col-orado. The St. Elmo Hotel is a lov-ingly restored, turn-of-the-century inn located in the heart of Ouray, Col-orado, a national his-toric dis-trict. Dec-o-rated with Vic-to-rian flair and full of period antiques, this 9-room Col-orado bed and break-fast inn delights guests with a wine & cheese social hour every after-noon in the cozy par-lor and a full buf-fet break-fast every morn-ing served in the sunny break-fast room. After spend-ing the day dis-cov-er-ing a new hik-ing trail or the fine shops in the area, a soak in the out-door hot tub is a great way to relax while sur-rounded by the beau-ti-ful San Juan mountains. ... more   less 
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