1/We arrived october 26th around 3 pm. At the front desk the woman just has asked us without any smile 'do you want something?'! We got the key but no other detail concerning the wifi the breakfast (location hours) check out ?
2/ We went back to the front desk to ask for an additional blanket. She told us(without any smile again) that she will see. When we asked when I may expect the blanket she answered '15 minutes'.
3/ 30 minutes later no blanket no wifi thus I went back to the desk. We told her that we think that she forgot to give us the information about breakfast and wifi. For the breakfast she gave us some examples of what material we should find (i.e. waffles) but again forgot to tell us the schedule so that I had to specify 'yes but when'?. Afterwards I asked 'what about the wifi?' and she answered 'yes we have!'. But did not give any more specific information so that we had to insist telling specifically 'could you give us the password please?'.
You won't believe it she asked us 'do you really want it?'!!! Each information was so difficult to obtain!!
By the way the blanket was still not there.
4/ Next morning is the crux! As you see in the joint file our reservation includes breakfast. The breakfast time should run from 7 to 9 am. So we went to the office at 8:15 am. The office was closed! Nobody was at the front desk. We knocked long time at the door we couldn't believe it!
We checked the whole building just in case it would have been in another room but nothing.
Afterwards I rang the bell during 2 minutes. Finally the same woman as the previous day came out: she was dressed in pajamas hair not coiffed and she opened the door yawning telling 'what do you want?'!!!!!!
Of course no breakfast was ready! We had to do the coffee by ourselves. By the way no juice was available no bread?. Only dry stale waffles and jam hard as a rock so that you could break your teeth.
Finally she called someone by phone. When she came back she told us that she will give us a refund. 15minutes later she came back again telling us that there will be finally no refund. All this time we don't see her manager whereas we asked for it.
Thus as a conclusion we have never seen such unacceptable bad service such unfriendly non-professional non-efficient person in a hotel