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“What a dump!!!”

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Extended Stay America - Denver - Cherry Creek
Ranked #5 of 6 Hotels in Glendale
kensington nh
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“What a dump!!!”
Reviewed 8 April 2012

When we went to the room, it had not been made up. The spread was turned down and stained, there was a pillow case sitting on the bed and there was only one pillow. We were given another room where there were cigarette butts in the heater, a coffee maker but no cups and the shelf in the closet was broken. In the room we rented for our kids, the cord for a lamp had been torn in half and someone had twisted the bare wires back together creating a real fire hazard. The latch on the door was broken. The stairs to the second floor were cracked and covered with cigarette butts. We would have moved to another place but the NCAA women's basketball final was that evening and there were no other available rooms. My advice is to avoid this hotel under any circumstances.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank violistkensingtonnh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Extended Stay America - Denver - Cherry Creek, responded to this review, 16 July 2012
I recently received a copy of your review of the Homestead Denver - Cherry Creek. We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable and in response to your post, I have met with our hotel staff to review on room cleaning and inspection policy. We apologize that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). We hope to have the opportunity to serve you in the future.
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157 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
2 reviews
Reviewed 6 April 2012

The staff is very nice, but the facility itself is disappointing. It is not very clean. Smudges on walls, hair in the bathroom, and crumbs in the floor. Beds are not so comfortable...mattresses are hard and noisy from springs.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KristylB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Extended Stay America - Denver - Cherry Creek, responded to this review, 16 July 2012
Thank you for taking the time to review your recent stay at Homestead Denver - Cherry Creek. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. I have met with hotel management and staff to find out why and to determine a system for preventing a repeat occurrence. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level 6 Contributor
352 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
Reviewed 10 February 2012

We spent three nights here. The room was fine and I liked the kitchenette. The location was fairly central to places we wanted to go, including the Museum of Science and Nature, and there were several interesting restaurant choices within a few miles, including Wahooz Fish Tacos. I liked the hotel but we didn’t feel especially safe here. One night, we were woken about 3 a.m. by people throwing fireworks in the parking lot and when my wife looked out our third floor window to see what was going on, a woman in a car below yelled obscenities at her. Another time, there were a bunch of cops apparently responding to something that happened in one of the rooms. I’ll definitely look for an alternative before staying here again.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dmarkwind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manitou Springs, Colorado
1 review
Reviewed 8 November 2011

the homestead was a legit place to sleep for the night. cozy and comfy. clean and accomidating. if u needed to stay there for a week or longer as well its really good. free wifi and cable with showtime. mini kitchen and comfy bed. highly recommended!!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aimee t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COLORADO SPRINGS
Level 5 Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 October 2011

mostly Clean, but...

got $60/night rate, hated to pay even that much. Desk staff is friendly and helpful

Sofa Sleeper was in deplorable condition, only a child under 10 could sleep on it because they wouldn't care of it's condition. No sheets or blanket is kept in the room, have to go to desk which one does not want to do at 10pm.

looked clean at first, but top of small fridge had grease mixed with dust, grime on the "woodwork" along floors, the cabinetry is falling apart.

Beds are uncomfortable, pillows are fluffy. Door to unit was hard to close and open as it did not fit the frame anymore - this is a serious safety/fire issue.

A/C doesn't cool well and filtering doesn't work as room gets stuffy after cooking.

Next to the best King Soopers in the state of CO (the only one to have a wine room), Target Superstore on the other side, Gunther Tooties (sp?) next to hotel, Mexican restaurant also. Glendale is a nice area to stay in even if the hotel isn't.

Busy street on north side of building.

Bus Stop nearby.

Room Tip: ask for room on Target side of building
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ronniwho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Extended Stay America - Denver - Cherry Creek

Property: Extended Stay America - Denver - Cherry Creek
Address: 4444 Leetsdale Dr, Glendale, CO 80246-1213 (Formerly Homestead Studio Suites - Denver - Cherry Creek)
Phone Number:
Region: United States > Colorado > Glendale
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Glendale
Price range (per night): ₹ 6,329 - ₹ 9,816
Hotel Class:2 star — Extended Stay America - Denver - Cherry Creek 2*
Number of rooms: 108
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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Also Known As:
Homestead Denver Cherry Creek Hotel Glendale
Extended Stay America Glendale

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