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All reviews full kitchen bedroom suite front desk breakfast staff happy hour extra space basketball court yogurt indoor pool nice hotel free breakfast would definitely stay here again cold cereal kids loved the pool great place to stay the hotel offers the animas river trail
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Reviewed 14 July 2018 via mobile

I try to stay at Marriott hotels, we had stayed at the Fairfield just down the street before and we really enjoyed it. Unfortunately, this stay was not great. The room was spacious, but the rug was pulled up along the edges, the TV and the phone in one of the rooms were not working and calls to the front desk had no effect. The pool and tennis court are very nice. The hotel staff (housekeeping and maintenance) were amazing, working hard, helpful, and really doing a lot of work! The front desk staff was not very friendly, did not seem to be interested in helping or solving the issues we were asking about during our stay or at check out. This community just endured a wildfire, so I have empathy for them, but customer service is very important when there are so many other options. I know they are working on it, but it may be a while before we return.

Stayed: June 2018, travelled with family
Thank Buffalogirl41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Residence Inn Durango, responded to this reviewResponded 16 July 2018

Please accept my sincere apology for the condition of the hotel. We just finished up the renovation and are tying up the loose ends. I have shared your comments with the staff to show where we need work.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018

On arrival and check in we found: days old laundry in the halls, missing carpet, damaged room door, frayed carpet in the room, no ice available unless we wanted to have the front desk clerk get a ziplock bag from the kitchen. When we asked the front desk clerk if there were any rooms that were in better condiditon he told us we were already in a renovated room in the renovated section!
To use the sofa bed we had to make it up ourselves. The next day on checkout the laundry bins were still in the halls, and then were emptied but the empty bins remained. Can’t recall ever staying in a Marriott property that was so dilapidated.

Room Tip: Don’t go there!
  • Stayed: July 2018, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Ray A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Residence Inn Durango, responded to this reviewResponded 14 July 2018

Dear Ray A.

Please accept my sincere apology for the condition of the hotel. We are finishing up our renovation and are waiting on the doors to arrive.
The contractors have been notified about existing conditions that need addressed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2018

Great service, called for extra towels and they were there in less than two minutes. Short distance to downtown and shops. Lives up to Marriott standards! Breakfast is not the best but it's included- can't complain.

  • Stayed: July 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank 7continents1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2018

Nice place to stay if you are in Durango for more than a day or two, or have business to conduct. Very convenient desk layout. Wish I had this layout at home! Full kitchen with everything you need to cook a simple meal.

  • Stayed: June 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank susanlee2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2018

The staff is awesome! Super friendly and helpful. The hotel itself is just ok, nothing special. Being updated, but Not much to work with. We checked out early and staff was very accommodating. Not sure if we would stay here again.

Stayed: June 2018, travelled with family
Thank MauiBoulder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Residence Inn Durango, responded to this reviewResponded 11 June 2018

Thank you for your comments. We are pushing real hard to finish up the renovation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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