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“Nice Hotel, Terrible Bar Service” 3 of 5 bubbles
Review of The Brown Palace Hotel and Spa, Autograph Collection

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The Brown Palace Hotel and Spa, Autograph Collection
Ranked #27 of 150 Hotels in Denver
Certificate of Excellence
GreenLeadersGold level
Boston, Massachusetts
Level Contributor
142 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Nice Hotel, Terrible Bar Service”
3 of 5 bubbles Reviewed 31 July 2012

We had some time in Denver this past week and heard great things about the Brown Palace to check out and have a drink. The lobby is very interesting and beautiful. We decided upon a drink in the pub, which was fashioned in a nautical theme (we still have no idea as to the connection of a sea-fairing boat theme in Denver). Anyway, the bartender noted our arrival and dropped some menus in front of us at the bar. When he finally returned, my wife asked a question about the pinot noir, which seemed to upset the bartender. He made a reference to how busy he was, and left. About five minutes later, he came back and asked if we finally made up our minds.
There are a lot of bar/restaurants in downtown Denver, they just seemed to be a bit off. However, if you're not into service, perhaps this is not the best job for this bartender.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 6 August 2012
We are truly disheartened to learn that your recent experience at Ship Tavern was tarnished by the inconsiderate service provided by a member of our staff.

We deeply regret the adverse impact this had upon your dining experience with us and are grateful for you bringing this matter to our attention. We prive ourselves on our service delivery and attention to detail, which our guests have come to expect and appreciate here at The Brown Palace. Rest assured that this is not the level of service we wish to provide and that we have addressed this concern with the team member involved.

We also understand that you, and many others, are curious why The Brown Palace would have a nautical-themed restaurant in the heart of Denver, Colorado. In 1934, hotel owner C.K. Boettcher, an avid collector, returned from a trip to Cape Cod with 15 magnificent large scale model sailing ships, which he presented as a surprise gift to his wife Edna. Less than keen on the prospect of decorating her entire mansion in big toy boats, Edna suggested a nautical theme for the new hotel tavern C.K. was opening to celebrate the end of Prohibition. He wisely warmed to the idea, and she gladly donated her ship collection to display in the new venue.
The Ship Tavern has changed little since its inauguratiuon more than 75 years ago.

We hope we will have the honor of serving you again in the near future and the opportunity to share more of our diverse history.
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1,586 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (349)
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English first
Cheyenne
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 July 2012

My parents visited me in Cheyenne from North Dakota this week and before they flew home from DIA I wanted them to have a real treat. As my father has always loved older architecture and my Mom any kind of history, I arranged to have them put up in a suite at The Brown Palace for the evening before their flight. They LOVED it. They raved about the interior, the exterior, the cigar lounge, high tea, the glass ceiling, the neighborhood and the proximity to downtown. They really appreciated the complimentary town car that took them to dinner at The Capital Grill and were thrilled with the concierge who arranged to have them picked up and taken on a tour in a horse drawn carriage by Alan with Featherfoot. The only draw back I can see with their stay at The Brown Palace is that I'll probably be looking at pictures sent from my Mom for the next three months... she must have taken hundreds!

This was a wonderful treat, I'm looking forward to going back in the near future.

Sincerely,

Jennifer, a VERY happy customer

Room Tip: The higher up you are the more amazing the view! Next time we go we're doing the "Top of th...
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  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 31 July 2012
Dear Jennifer,

Thank you for choosing The Brown Palace Hotel and Spa for your parents' accommodations during their brief stay in Denver.

We are grateful for your generous review and are delighted to know they had a memorable experience with us. We are also glad to read that the trip was well-documented by your mother.

We hope the pictures will serve as pleasant reminders of their stay until we have the opportunity to welcome them back again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
omaha, ne
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 30 July 2012

The hotel lobby is second to none. Churchills pub is and old-school cigar bar that serves great food. Just sitting in the Atrium soaking up the ambaince is worth the visit. Incredible service, the whole works you'd expect from a historic hotel with world-class service. Now some of the rooms are a bit small, but if you love old hotels its just part of the charm. A/C can struglle to keep up on a hot day (use the ceiling fans liberally) etc. But that's part of the deal.

  • Stayed July 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wengen_trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walhalla, South Carolina
1 review
5 of 5 bubbles Reviewed 27 July 2012

A friend and I try to get away each year to someplace different to relax and enjoy the sites and of course the various spas. I can honestly say our stay at the Brown Palace was one of our best trips yet! The Hotel is beautiful and the Spa was absolutley wonderful.
We ate in the Hotel 2 evenings and 3 mornings for breakfast. The food was fabulous every time. We also had room service and the presentation as well as the food was great.
The Hotel staff were all very friendly and helpful.
This is a" Must go to Hotel and Spa" if you are visiting Denver!

Room Tip: We were on the 8th floor. Very spacious and comfortable.
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  • Stayed July 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Judy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 24 July 2012 via mobile

For our 40th wedding anniversary, my wife and I decided to stay at the Brown Palace and enjoy the full experience. In the past we had eaten at the Palace Arms for dinner, Ellington's for their Sunday brunch and even had High Tea in the gorgeous lobby; so for this occasion we decided to do it all - corner suite, couples message and plunge at the spa, dinner at the Palace Arms (the exceptional food is only surpassed by th best wait staff I have ever encountered among many 5 star hotels around the world) and finally Sunday Brunch at Ellintons. The Historic facts surrounding this wonderful hotel are truly fascinating,so take the time to ask the staff about the history of the hotel and its famous guests. A special tip - you don't need bottled water, all the water from the taps is artesian spring well water.

This was a truly wonderful experience and worth every penny.

Stayed July 2012, travelled as a couple
Helpful?
Thank Stan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BPManager, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review, 30 July 2012
We are delighted and honored that you have chosen The Brown Palace to commemorate your very special anniversary!

Even more rewarding than knowing you enjoyed the restaurants, the Spa, your accommodation and the history of the Hotel, is reading that our staff's service was second-to-none during your stay. I will be sure to post the generous recount of your visit for our staff to read and enjoy.

I am also glad to know you took advantage of our pure artesian well water, which has been the sole source of water for the hotel for the past 120 years!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Brown Palace Hotel and Spa, Autograph Collection

Property: The Brown Palace Hotel and Spa, Autograph Collection
Address: 321 17th St, Denver, CO 80202-4003
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Denver
#7 Spa Hotel in Denver
#13 Luxury Hotel in Denver
#19 Romantic Hotel in Denver
#31 Business Hotel in Denver
#31 Family Hotel in Denver
Price range (per night): ₹ 15,349 - ₹ 27,014
Hotel Class:4.5 star — The Brown Palace Hotel and Spa, Autograph Collection 4.5*
Number of rooms: 241
Official Description (provided by the hotel):
Presidents, rock stars, executives, and discerning travelers all choose the one-of-a-kind ambiance of the historically luxurious Brown Palace Hotel and Spa, Denver's only four-star, four-diamond hotel. Guests are treated to grand architecture, 6 unique dining venues, a full service spa and salon, and distinctive accommodations. Experience Tradition With a Twist. ... more   less 
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Also Known As:
Brown Palace Denver
Hotel Brown Palace

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