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“Ok stopover for 1 night” 3 of 5 bubbles
Review of Crowne Plaza Denver Airport Convention Ctr

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Crowne Plaza Denver Airport Convention Ctr
Ranked #80 of 152 Hotels in Denver
london , england
Level Contributor
184 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Ok stopover for 1 night”
3 of 5 bubbles Reviewed 6 February 2012

Decided to stay here for 1 night on our way back to the UK after our flight was cancelled. We needed somewhere with a free DIA shuttle and this hotel is also only approx 10miles from downtown Denver and seemed about the best choice for what we were looking for.
Check in was ok but uninformative, room was clean, bed and pillows very soft. There was 1 sleep pack in the room (for 2 people!)
We had a drink in the bar and free nibbles, which was ok (Super Bowl was on the tv).
Breakfast was better than expected, small but nice choice of buffet or a la carte if you preferred.
We decided to give the pool a miss as it smelt very chlorinated (shame). The hotel itself seemed very quiet. Probably our only negative was being charged for breakfast when we were on a B&B package, luckily we asked for a copy of the bill before we left and was rectified after we queried it.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TMC_london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, General Manager at Crowne Plaza Denver Airport Convention Ctr, responded to this review, 7 February 2012
Thank you for your review. On behalf of Crowne Plaza DIA, I would like to apologize for the aspects of your stay that were less than perfect. I have notified the pool maintenance staff about the "chlorinated" smell that deterred you from enjoying our amenities and I apologize that you were initially charged for your breakfast that should have been included.

In the future, you may call down to the concierge for another sleep pack if needed.

Thank you for visiting and we hope to see you the next time you travel to Colorado.

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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530 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Dillon
Level Contributor
361 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
2 of 5 bubbles Reviewed 15 January 2012

Carpet is worn and wrinkled. Service is poor. Menu needs updating. one hour for room service is weak. room amenities were ok. Tv good. Bedding good. Property has tired feel. Built in 70's, remodeled, but still needs work. Highway was really loud. 10 miles from DIA.

Room Tip: Choose away from highway.(i 70)
See more room tips
  • Stayed January 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Snowpiste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, General Manager at Crowne Plaza Denver Airport Convention Ctr, responded to this review, 18 January 2012
Thank you for your review, we have recently gone through a large renovation, in which we updated flooring, bathrooms, bedding, furniture, and many other improvements in the rooms, lobby and restaurant, hopefully to eliminate a worn or tired feel. We are working very hard to make this hotel updated and up to high standards; that being said, we thank you for your critique and will take into consideration making additional updates to ensure the satisfaction of our guests.

We also apologize for the wait on room service and that issue will be addressed with our staff.
We hope that you will stay with us again in the future so that we can demonstrate our above brand average service.

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 4 January 2012

Not a bad property for the money for the incompetence of the staff and the manager when attending the guests needs makes it a terrible hotel.

  • Stayed January 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank hcortes66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, General Manager at Crowne Plaza Denver Airport Convention Ctr, responded to this review, 10 January 2012
On behalf of all of us at Crowne Plaza Denver International Airport, I sincerely apologize for your negative experience with us. We take great pride in the service and accommodations that we provide to our guests and we do not take negative feedback lightly.

We hope you can accept our apology for your previous stay, and we hope that you will give us another chance in the future to demonstrate our above brand average service. It is our goal to offer a comfortable atmosphere with exceptional service and we would love to show you this.

Please call my direct line, 303-302-4132, at your earliest convenience so that we can attempt to rectify the situation.

Sincerely,
Don Wooding
General Manager
Crowne Plaza Denver International Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Avon, Colorado
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 January 2012

I usually book this hotel through hotwire.com because I always get a great deal on the price, and I always know that I'm gonna get a clean and nice room with all the amenities and great customer service too! They even made a wrap once even after the kitchen was closed! That's what i call customer service ;). They always pick you up on time, except for one that the van forgot to pick me up, but oh well honest mistake... Other than that I love staying at this hotel every time I have to stay overnight in Denver.

  • Stayed April 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Carla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, Guest Relations Manager at Crowne Plaza Denver Airport Convention Ctr, responded to this review, 10 January 2012
Thank you for the review! We appreciate your feedback, and we apologize that our van forgot to pick you up once even if it was an honest mistake.
It is our goal to offer a comfortable atmosphere with exceptional service and all-around satisfaction.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TX
Level Contributor
91 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 29 December 2011

Nice hotel if you want to be close to the airport, they have a complimentary shuttle to and from the airport. Considering winter weather in Denver, this is a good hotel if you have a flight the next morning. Limited but decent food choices nearby. Indoor pool and jacuzzi. Excellent bed and bed linen quality / cleanliness, in fact the best I have seen in a long time. in a hotel. Great shower head. The front desk staff is very friendly and accommodating. I would recommend this hotel anytime.

Room Tip: Ask for the atrium / courtyard side, should be quieter than the freeway side
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ALTX01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, Guest Relations Manager at Crowne Plaza Denver Airport Convention Ctr, responded to this review, 10 January 2012
Thank you for your review! We appreciate your feedback. If you are interested in the food choices in the area, including their distance from our hotel, check out our Facebook page!

It is our goal to offer a comfortable atmosphere with exceptional service.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Denver Airport Convention Ctr

Property: Crowne Plaza Denver Airport Convention Ctr
Address: 15500 East 40th Avenue, Denver, CO 80239 (Formerly Holiday Inn)
Phone Number:
Region: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #80 of 152 Hotels in Denver
Price range (per night): ₹ 7,580 - ₹ 14,019
Hotel Class:3.5 star — Crowne Plaza Denver Airport Convention Ctr 3.5*
Number of rooms: 255
Official Description (provided by the hotel):
The Crowne Plaza Denver Airport Convention Center hotel has undergone a full sleeping room and public area renovation, complete September 2011. Located 15 minutes from Denver International Airport and minutes from great shopping, dining and entertainment at Northfield Stapleton, shuttle service is provided complimentary. The hotel features 84,000 square feet of flexible meeting space, including an impressive 60,000-square-foot Convention Center that accommodates as many as 4,000 guests and offers planners an 8' wide x 18' tall access door for heavy machinery and vehicle displays. Additionally, the hotel offers 1200 complimentary parking spaces and complimentary shuttle service to and from Denver International Airport. The hotel has earned a Meeting Service Excellence Ribbon from surveyed meeting planners who have held events at the Crowne Plaza Denver International Airport. With the ability to fly to Denver International Airport in 2 - 3 hours from anywhere in the country and easy access on I-70 or E - 470, this suburban Denver hotel and convention center is ideally suited for annual conferences of any kind. The hotel is centrally located between Downtown Denver, Denver International Airport and Buckley Air Force Base and is a short car or shuttle ride from the Rocky Mountains. Industries that are concentrated in the area include Aerospace, Military, Agriculture, Sustainable Energy, Medical, Pharmaceutical, and Technology. Also, Anschutz Medical Complex is just a few mile from the hotel and a shuttle is provided. ... more   less 
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Also Known As:
Crowne Plaza Denver International Airport Hotel Denver
Denver Crowne Plaza

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