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“Hospitality and Service are KING” 5 of 5 bubbles
Review of Residence Inn Denver City Center

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Residence Inn Denver City Center
Ranked #24 of 154 Hotels in Denver
Certificate of Excellence
Alta Loma, California
1 review
“Hospitality and Service are KING”
5 of 5 bubbles Reviewed 24 March 2012

I was in Denver for training between December 18, 2011 through February 17, 2012 staying at the Residence Inn. I was far from my home in California. The staff at the Residence Inn truly made me feel like I was part of the family. Kelly, the Happy Hour bartender, was very sweet and was more than willing to go the 'extra mile' for any request. She went out of her way to find me a TV guide which was much appreciated. She also made it her job to make sure she knew everyone's first name and said 'Hello" every time she saw me and that is not the usual in most hotels. Jimmy, Sergio, the cook and the other (2) Hispanic gentlemen in the dining area made my breakfasts and dinners very enjoyable and stress free. They were prompt in removing my dirty dishes and made sure I always had everything I needed. The Front Desk associates, Ryan, Erin and a very nice black lady (I don't remember her name) were very helpful and kind with me any time I had a request no matter how often I called them. The Manager, Jeff, also helped me out with a situation that occurred during my stay. Although, he was unable to obtain an acceptable resolution, I applaud his attempts on my behalf. I attended the Mayor's Homeless Pajama Party during my stay and I had a wonderful time; I made sure to tell the guests of the party how wonderful my stay at the Residence Inn was and that I recommend it very highly. It is not often I go on and on about service but this was a new type of experience for me. This type of service is rare and should be celebrated. I want the staff of the Residence Inn to know that their efforts were noticed and truly appreciated.

Room Tip: The 15 th floor view is awesome!
See more room tips
  • Stayed December 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shirley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alanna4734, Front Office Manager at Residence Inn Denver City Center, responded to this review, 11 June 2014
Dear traveler,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Denver City Center was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Ryan Bayles-Gottehrer
Guest service supervisor
Residence Inn Marriott City Center
ryan.b-gottehrer@ridenver.com
303-296-3444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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758 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
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English first
Sydney, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

This is such a great location - smack in the centre of Denver downtown but quiet just the way I like it. The suite was spacious and even had a full kitchen. I discovered a fantastic Mexican restaurant only a block away called Diegos Mexican Food and Cantina - with some of the best Mexica food I've ever tasted.
The staff were really friendly and nothing was too much trouble. With a huge buffett breakfast included in the tariff - this is seriously good value and a great place to spend a few nights before heading to the ski fields.

Room Tip: Ask for a quiet room and that's what you'll get
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  • Stayed February 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AnnieTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 March 2012

We chose the Residence Inn because it was a short five-block walk to the Denver Convention Center where our two granddaughters had a volleyball tournament. This Residence Inn is fairly new, has an inside parking garage, and a good, free continental breakfast. Everything went well.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FloridaTravelingJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 24 February 2012

This one is located on Champa Street. It is a very good place to stay while you are on a vacation in Denver, CO. The location is close enough to the free trolley, 16th Street Mall, restaurants, and all. All rooms are suites and come with full kitchen, a microwave, and a refrigerator. It also gives free breakfast buffet and free happy hour snacks on weekend, which include a glass of wine. It was a home away from home when we took a vacation for Christmas. We really had a nice time...until I saw my credit card statement. I prepaided for the stay when I booked through Travelocity. I did not know exactly what had happened, but I saw another charge for the entire stay on my statement for the next month. I called my credit card company to resolve the issue, which it did. I had a pleasant time while I was staying there, but being charged twice left with a not-so-pleasant memory in my mind.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ladybug104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 February 2012

I had the pleasure of staying here in November. It was a wonderful experience. location is on point. In the heart of Downtown. There were so many restaurants and bars at walking distance. service was great. had a minor situation where the sink was clogged and it was resolved quickly. The room was very nice. It was spacious, clean, and comfortable. I had a 1 bedroom suite with a beautiful side view of the mountains and also a beautiful view of downtown Denver. Can't wait to come back to Denver and I will def. book my stay here again!!
Take advantage of the complimentary breakfast. It smelled and looked yummy, unfortunately, I wasn't able to try it..the timing was always off.

  • Stayed November 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dnice24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alanna4734, Front Office Manager at Residence Inn Denver City Center, responded to this review, 11 June 2014
Dear traveler,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Residence Inn Denver City Center was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Ryan Bayles-Gottehrer
Guest service supervisor
Residence Inn Marriott City Center
ryan.b-gottehrer@ridenver.com
303-296-3444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Denver City Center

Property: Residence Inn Denver City Center
Address: 1725 Champa St, Denver, CO 80202-2704
Region: United States > Colorado > Denver > Central Business District , Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#14 Family Hotel in Denver
#18 Business Hotel in Denver
#21 Romantic Hotel in Denver
Price range (per night): ₹ 10,275 - ₹ 22,120
Hotel Class:3 star — Residence Inn Denver City Center 3*
Number of rooms: 229
Official Description (provided by the hotel):
Residence Inn Denver City Center is a spacious, modern downtown hotel with a perfect location and welcoming staff to meet the needs of business travelers, families and weekenders wanting to make a smart choice for a brief or extended stay. ... more   less 
Reservation Options:
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Also Known As:
Residence Inn Denver City Hotel Denver
Denver Residence Inn

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