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Reviews (1,735)
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All reviewsdouble treeski valetwarm cookiesvalet staffthe upper floorsbreakfast buffethotel restaurantoxygen barrooms are largebreck sportsmain streetski shophotel shuttlemini fridgemountain viewindoor poolfree shuttle
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33 - 38 of 1,735 reviews
Reviewed 6 April 2018

The location is excellent in terms of proximity to ski lift and Main Street. Front desk people friendly and helpful. Room cleaned meticulously every day. We couldn't believe it especially because we had so much ski bags etc all over the place. Room was very large which is great on a ski trip. Comfortable beds and bedding.

Shuttle to town easy and convenient, however there were times when we had to wait more than 20 minutes (which would be fine except you are waiting outside and it happened to be below zero). Driver said previous guests asked him not to stop and add us as they were tired and wanted to get directly to hotel without our stop.

Breakfast buffet pretty good - not great. Not worth $24 / person.

Rooms were fine for 3 star, in terms of décor. Hot and stuffy - we called maintenance and they could not lower the heat. They suggested opening window, which was difficult as it typically got stuck. We left the windows open all day in February!

Ask for a room low enough for one elevator... I heard many people complaining about inconvenience of higher rooms. Elevator very slow. And high rooms have to transfer elevator!!!!!

Appetizers at bar few and expensive.

Fireplace in lobby cozy but only a few chairs around it - so it is often occupied.

Who doesn't like a warm chocolate chip cookie? Don't forget to ask at front desk, because they are BEHIND the counter!!

Room Tip: Lower to avoid taking 2 elevators.
  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Regina_Philange_J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

I booked this hotel for a spring ski trip to Breckenridge with my family. I liked the close location to Peak 9 and fact it had a pool and hot tubs. However, I was disappointed to find the pool and hot tubs to be filthy. They did clean the pool the next afternoon so was happy they at least addressed my concern.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank jenniferhayden2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, Lead Concierge at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 7 April 2018

Dear Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. I'm glad to hear that you enjoyed our proximity to the slopes. Your comments will help us as we continually work to improve our guest experience. We are very sorry that the pool and hot tubs to your liking, but very glad that we got this resolved for you. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.


Sincerely,

Alex Rhodes
Lead Concierge
DoubleTree by Hilton
9705475550

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

I have stayed at this Doubletree many times in the past and the quality of service has gone downhill. While a great location (2 minute walk to ski), I cannot recommend this unless the service and accommodations improve. The staff was outright to my kids and our room was literally falling apart—the shower faucet and bathroom sink faucet literally fell off during our stay.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, Lead Concierge at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 7 April 2018

Dear Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We are very sorry to hear that you did not have a good experience with our staff or the room. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.


Sincerely,

Alex Rhodes
Lead Concierge
DoubleTree by Hilton
9705475550

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

The location cannot be beat. The rooms are good sized, and in good condition. The other parts of the hotel are not as great - the pool and hot tubs are very old and dirty and smell strongly of chlorine. The parking is valet only - when they returned our vehicle it had a large RED dent on the side of our white car. It was not there when we turned in the car, but when we made a claim to the hotel that the damage was their fault - they sent us through a claims adjuster that denied the claim and would not return calls. We will not stay here again.

  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Carie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018

After reading many reviews on this property, we decided to book. I did not have high expectations. First, the pros - location is perfect, ski in/out is super convenient, and a short walk to town makes needing a car a non issue. The rooms are large, beds are comfy. The breakfast buffet is decent. I found the front desk helpful.
Cons: the temperature is the rooms is so hot. no ac in building - I stopped at front desk and got a fan, but overall the rooms are so stuffy. Also, the property layout is not good. Plan on doing a lot of walking to get to your room. If you are above the 6th floor you need to take multiple elevators down long halls to get to your room. I had read this before we booked, so I made sure we were on the 6th floor or below.

Stayed: March 2018
1  Thank tbeez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, Lead Concierge at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 29 March 2018

Dear Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. I am very glad to hear that you appreciated our proximity to the slopes and town. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.


Sincerely,

Alex Rhodes
Lead Concierge
DoubleTree by Hilton at Breckenridge
970-547-5550

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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