8042 feet above sea level and not a win in sight. Ameristar is not the place to go to spend your hard earned dollars if you intend to gamble. Let's face it, between the casino, the restaurants and the hotel, the overhead for this place has got to be almost the size of the National Debt. They can't let customers out the door with the profits. Walking around the casino floor at any time of day or night is the same: people sitting at machines and poker tables, or standing at craps tables. They are feeding the facility only. There is no applause, no shouts of joy, and no evidence that anyone is winning, ever.
This trip to Ameristar was for a birthday celebration, and we stayed in the hotel for two nights. This is a new hotel, and we expected greatness. The lobby and common areas are modern and tastefully decorated. We opted to stay in a non-smoking King, but the room smelled anything but non-smoking. It was clean and attractive, but nothing like we expected for the price. We were tempted to stay in a suite, but that price is even more unbearable, for what is essentially two hotel rooms made into one with a fireplace and a soaking tub. Who goes to a casino/resort to sit around in a hotel room anyway? Our King offered a nice tiled bath, with a small tub and a glassed shower with a super nice shower head. It's a shame that the water pressure is too low to actually derive the benefit intended from the huge shower head. There was a separate water closet, which is nice when there is more than one person staying in a room. The nice Panasonic flat screen television had power on problems, and with the lowest DirectTV package available. There was a coffee maker, a refrigerator and a safe neatly concealed by the large TV console. The 'mountain view' was an ugly back parking lot and some sort of a 'private' road leading up to a contractor vehicle storage area. Parking is free, indoor and spacious. We opted for rooftop parking, which offered lots of open spaces close to the elevator bank.
We dined at the Timberline Grill and the Fireside Kitchen. Both offered great service and good food. Be sure to call in advance and reserve a BOOTH for the Timberline, which is the nicer seating in the restraurant. We visited on Friday evening, June 17th. A blonde female employee of the hotel, wearing a pink jacket, parked herself at the booth right next to us and proceeded to take one business call after another on her cell phone, apparently to demonstrate to her male companion how important she was. We considered moving, but didn't care to create more work for our server by having her move our entire meal away because of one hotel employee showoff. The manager was circulating around the hotel, but either didnt hear the woman, or she outranked him. We weren't sure which. Regardless, he didnt put a stop to her rude cell phone use and loud manner of speaking.
The rooftop pool is small, and only 4 feet deep. The hot tubs were warm, with the interior being more warm than the outside one. The pool facility is surrounded by glassed door/windows, which were designed to be opened. However, because some too-busy to watch their kids parent allowed an unsupervised child to run wild some time past resulting in a hand injury, the hotel will not open them. This results in a hot, stagnant chlorine odor in the pool and hot tub area which is more similar to a YMCA than a resort pool.
We visited the Spa for the 50 minute massage, which was delightful. Be sure to book Sunni for a deep tissue experience not to be missed. The spa is clean and modern, and all of the staff are friendly and eager to please. The lounge offered soothing ambiance, delicious cold cucumber water, fresh fruit, snacks and magazines, along with a lovely gas fireplace.
Overall, our hotel stay was acceptable at best; there was no za za zu, to be sure. I doubt that we would choose to stay there again. By the way, no one even said 'Happy Birthday,' despite requiring a look at our driver licenses at check in. Kind of shabby, Ameristar!
- Official Description (provided by the hotel):
- Ameristar Casino Resort Spa Black Hawk is a completely new luxury hotel and spa in the Denver area. This Ameristar Hotel in Black Hawk has 536 spacious guest rooms with 64 suites, many featuring panoramic views of the Rocky Mountains. You’ll find a full-service day spa and the only pool in Black Hawk at this Ameristar Resort. Guests may also enjoy an on-site Fitness Center, indoor/outdoor swimming pool and a two-story casino with rustic elegance. ... more less
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- Also Known As:
- Ameristar Casino Resort Spa Black Hawk Hotel Black Hawk