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“8042 and NO ZaZaZu!”

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Ameristar Casino Resort Spa Black Hawk
Ranked #1 of 5 Hotels in Black Hawk
Certificate of Excellence
Reviewed 19 June 2011

8042 feet above sea level and not a win in sight. Ameristar is not the place to go to spend your hard earned dollars if you intend to gamble. Let's face it, between the casino, the restaurants and the hotel, the overhead for this place has got to be almost the size of the National Debt. They can't let customers out the door with the profits. Walking around the casino floor at any time of day or night is the same: people sitting at machines and poker tables, or standing at craps tables. They are feeding the facility only. There is no applause, no shouts of joy, and no evidence that anyone is winning, ever.
This trip to Ameristar was for a birthday celebration, and we stayed in the hotel for two nights. This is a new hotel, and we expected greatness. The lobby and common areas are modern and tastefully decorated. We opted to stay in a non-smoking King, but the room smelled anything but non-smoking. It was clean and attractive, but nothing like we expected for the price. We were tempted to stay in a suite, but that price is even more unbearable, for what is essentially two hotel rooms made into one with a fireplace and a soaking tub. Who goes to a casino/resort to sit around in a hotel room anyway? Our King offered a nice tiled bath, with a small tub and a glassed shower with a super nice shower head. It's a shame that the water pressure is too low to actually derive the benefit intended from the huge shower head. There was a separate water closet, which is nice when there is more than one person staying in a room. The nice Panasonic flat screen television had power on problems, and with the lowest DirectTV package available. There was a coffee maker, a refrigerator and a safe neatly concealed by the large TV console. The 'mountain view' was an ugly back parking lot and some sort of a 'private' road leading up to a contractor vehicle storage area. Parking is free, indoor and spacious. We opted for rooftop parking, which offered lots of open spaces close to the elevator bank.
We dined at the Timberline Grill and the Fireside Kitchen. Both offered great service and good food. Be sure to call in advance and reserve a BOOTH for the Timberline, which is the nicer seating in the restraurant. We visited on Friday evening, June 17th. A blonde female employee of the hotel, wearing a pink jacket, parked herself at the booth right next to us and proceeded to take one business call after another on her cell phone, apparently to demonstrate to her male companion how important she was. We considered moving, but didn't care to create more work for our server by having her move our entire meal away because of one hotel employee showoff. The manager was circulating around the hotel, but either didnt hear the woman, or she outranked him. We weren't sure which. Regardless, he didnt put a stop to her rude cell phone use and loud manner of speaking.
The rooftop pool is small, and only 4 feet deep. The hot tubs were warm, with the interior being more warm than the outside one. The pool facility is surrounded by glassed door/windows, which were designed to be opened. However, because some too-busy to watch their kids parent allowed an unsupervised child to run wild some time past resulting in a hand injury, the hotel will not open them. This results in a hot, stagnant chlorine odor in the pool and hot tub area which is more similar to a YMCA than a resort pool.
We visited the Spa for the 50 minute massage, which was delightful. Be sure to book Sunni for a deep tissue experience not to be missed. The spa is clean and modern, and all of the staff are friendly and eager to please. The lounge offered soothing ambiance, delicious cold cucumber water, fresh fruit, snacks and magazines, along with a lovely gas fireplace.
Overall, our hotel stay was acceptable at best; there was no za za zu, to be sure. I doubt that we would choose to stay there again. By the way, no one even said 'Happy Birthday,' despite requiring a look at our driver licenses at check in. Kind of shabby, Ameristar!

Room Tip: Book the City View and Sunni in the Spa!
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  • Stayed: June 2011, travelled as a couple
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4  Thank Secretariat1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,337 - 1,341 of 1,442 reviews

Reviewed 15 June 2011

Second time staying at this hotel. Check in the first time was fast and perfect-- this time I waited in line for over 15 min. the line was almost to the elevator-- very slow the lady at the front desk kept walking back and forth to the back office and never saying anything like" i will right with you etc". poor customer service.
The buffet is pricey for lunch 14.99 and you can tell most of the food has been reheated for days-- especially the desserts-- macaroons so hard it was a joke-- kinda reminded me of dorm food. The ice tea is from a fountain-- come on-- for 14.99 can't one " brew some nice FRESH-- tea"??
Rooms are very clean and nice-- bed is awesome and so are the linens-- the doors shut or should i say " slam" loudly so don't be surprised if it makes you jump a little when everyone is opening and shutting doors.

Be very careful with your players card-- seems like a great idea to sign up for one-- yet I played all day and never received one comp on my card-- not even a few dollars-- when I asked at the players club what was going on-- they seemed very confused but never added a thing-- kinda odd.
I would sty again but I would not eat the buffet at tall.. go somewhere else for fresh food and tea.!

Room Tip: stay during the week for cheaper rate
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  • Stayed: June 2011, travelled solo
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Thank dbandel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bpote, General Manager at Ameristar Casino Resort Spa Black Hawk, responded to this reviewResponded 22 June 2011

Thanks for the feedback. I am sorry to hear your experience wasn’t what you expected. If you would like to tell me more about your experience, please call me at 720-946-4065

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2011

Front Desk staff was awesome. It was my first time to stay here and was greatly surprised! I met the housekeeping room inspector - Jan - upon arrival at my room with my "significant other" and mentioned it was our first visit to Ameristar. Within 5 minutes, she was knocking on our door with complimentary robes and telling us to vist the 34th floor for the awesome pool and jacuzzis (both indoor and outdoor) and info on the apa and fitness center as well as great advise on the restaurants on the property. We asked about other areas of interest in the area and she was a wealth of information for off-site areas as well. The room we had was very clean and fresh. The bed and linens were exceptional. What a staff you have!

I would highly recommend this hotel to all of my friends!! *****

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
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    • Service
1  Thank canadianbacon_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2011

This is a very nice newer hotel. The basic rooms are large and comfortable. The bathrooms are amazing. Glass shower, tub, two sinks and a seperate toilet area. It is well decorated with flatscreen tv and two chairs and desk. No complaints at all. The Pool is large and indoor. They have an outdoor jacuzzi and lounge chairs around it. Very nice. The workout facility is excellent. State of the art machines, weight machines and free weights.

The only negative: there is nothing to do in Black Hawk but gamble. No shopping, nothing. So, if you want to gamble, stay here and you wont be dissapointed.

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank lnktvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2011

We have stayed at ameristar several times since they opened. The rooms are spacious, clean and well attended. We have had minor issues in the past like the TV not working (didn't care), pillows small and lumpy or some hallway noise. Not sure what the jacuzzi suites are like, but not sure I want a jacuzzi in the same room as my bed. Rooms aren't cheap unless you are getting comped (haven't had that experience). the food at the timberline grill is ok. Whe we eat out at night there as a couple, we go to either Farradays or the White Buffalo, which in our opinion are better fine dining options. But if you can get a free breakfast comped at the timberline, go for it. I can't comment on the buffet.

Stayed: June 2011, travelled as a couple
Thank wilco501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ameristar Casino Resort Spa Black Hawk

Address: 111 Richman Street, PO Box 45, Black Hawk, CO 80422
Region: United States > Colorado > Black Hawk
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Black Hawk
Price Range: ₹ 7,370 - ₹ 19,034 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Resort Spa Black Hawk 4*
Number of rooms: 536
Official Description (provided by the hotel):
Ameristar Casino Resort Spa Black Hawk is a completely new luxury hotel and spa in the Denver area. This Ameristar Hotel in Black Hawk has 536 spacious guest rooms with 64 suites, many featuring panoramic views of the Rocky Mountains. You’ll find a full-service day spa and the only pool in Black Hawk at this Ameristar Resort. Guests may also enjoy an on-site Fitness Center, indoor/outdoor swimming pool and a two-story casino with rustic elegance. ... more   less 
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Also Known As:
Ameristar Casino Resort Spa Black Hawk Hotel Black Hawk

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