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Reviewed 17 May 2017

Location is walking distance to all the Olympic Park venues.
The rooms are very clean and tidy.
Check in and all the Novotel facilities are available as well.
Stayed 2 nights with 3 adults and 2 kids and had a very enjoyable experience.

  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Steveb2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2017

Friendly staff greeting. Clean average room at reasonable price.Good night's sleep. I had pre booked dinner but was still charged and told it would be refunded. It is annoying when you have prepaid for room, breakfast and dinner they still take your credit card, add extras and you have to fight to get your money back.

  • Stayed: May 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Accorhotels.com
Thank Trevor97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2017 via mobile

We stayed last Friday night, we check in went up to our room 117 as soon as we step out of the elevator it was disappointed carpet was so old dirty and rubbish bin half full then we realised the hotel is doing reno, the room was average standard although we smelt strong bleach when we walk in. We went to the bar for a drinks my fiancée asked the staff behind the bar until what time the bar and Resto open her respond "she don't know" so we took our drinks and sitting near by table I was amaze to saw staff member doing wiggling bum dance with holding round tray stuck in her bump she walking behind bar supervisor? That night we dine out instead, then we came for a drink at the bar it was a great atmosphere and the staff was more professional. The following morning @ 7am woke with noise and people talking outside our room after an hour my fiancé rang reception and been told must be the workers doing renovation and manager will be advise ,few mins later manager rang apologising offer complement breakfast and gave us free parking and room moved but I told him we only staying 1 nite. It was a nice gesture to offer guest complements but it doesn't made up we being disappointed and inconvenient ( damage already done !) for not advising us of renovation on check in and maybe give us options. Whilst having breakfast I notice the carpet around resto was filthy and old again I saw one of your staff cleaning up the table beside us was wiping the table that all the food crumbs ended on the floor and he was more busy watching what's going on outside rather doing his job . After breakfast we went back to the room try to rest up as we request to have late check out as we been told on check in your fully book that night we can only stay until 12pm but we check out around 11am as it's impossible to relax with all the noise and burnt smell from drilling and banging its seem going into our room. Accor is such a big chain of hotels it was disappointing such staff luck of info ,training and behaviour was so unprofessional. I am hoping to get a response from your general manager.

Stayed: May 2017, travelled as a couple
Thank Delacruz-Flynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2017

Able to check in online and advise of early arrival and room was ready and available. Excellent service at both check in and check out. Great location. We have stayed here on a number of occasions and have always received excellent service.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank susanwZ8112QG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2017

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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