Where to start? Service: the two ladies serving were both quite rude and shouldn't be people facing. When a gent before me in the queue asked for a pasty was told bluntly "run out", he asked for a specific sandwich and was told "self service, go back and get it". He was blatantly not impressed.
I asked for a cream tea and told they don't do them, however, they do sell all the ingredients but just not as an item. I went with this and my wife had one. I had a tea and a sausage roll. Absolutely nothing special and at £10.30, no way value for money.
As a place at the end of the Romney Hythe and Dymchurch Light Railway, it's well presented and clean with good facilities. Please train your staff to be be a bit more polite, either revisit your pricing or improve the quality and you have a winner. Hence only rated a 2.