The rooms are not only clean and comfortable, with many upgraded amenities like the Keurig coffeemaker (so convenient!) and nice toiletries, but had some thoughtful design details, like pine doors and oversize headboard, that made it warmer and more welcoming than your average hotel room, especially for the price. Comfy bed with plenty of pillows. Dining options at the restaurant and for room service were great and super well-priced, and the grill-bar area had booths with individual television sets - neat! What really stood out for us was the service, from check-in to restaurant service to check-out, everyone was attentive and friendly, and really seemed to care about providing great service. More than that, hubby lost his cell phone and didn't realize it until we were on our way home, so we called to ask about it and when housekeeping didn't find it, they sent a manager to look for it (it was kicked under the bed somehow). They called us immediately when they found it, and sent it back to us by priority mail at no charge. Thanks to the management and staff, a potentially stressful situation was avoided, and we couldn't be more grateful. We definitely will be back when we visit the area.
- Official Description (provided by the hotel):
- The 3 Diamond hotel includes 70 Lodge-style non-smoking Rooms, Coffee Bar, Non-smoking Gaming Area, Conference Room, Business Center, Small Amenities Shop, Indoor Pool and Spa and free breakfast in our restaurant for all paid guests. ... more less
- Reservation Options:
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- Also Known As:
- Diamond Mountain Hotel Susanville