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“Probably will not stay again”

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Holiday Inn San Francisco - Intl Airport
GreenLeadersBronze level
Reviewed 1 December 2017

This is an average hotel. There are so many more in SF that you could stay at for the same price or value. The front desk messed my bill up. I talked to them twice about it and it was not fixed. I don't know why it was so complicated to split the bill between two people. The rooms are old. The bathroom smelled like the air vent was burning. The walls were scratched etc. Room service did not come 2/3 days I stayed. I had to go ask the front desk to send them. Upon checkout day I asked for a late arrival which was accommodated at 1pm. However, two different housekeeping people knocked ( at 12 pm) TWICE asking me what time I was leaving. Terrible communication between the front desk and housekeeping. The remote in the room would take like 5-10 seconds to change the channel. (Very annoying) The location is great if you need something by the hotel. It is a five minute drive. That was the only plus. I would not stay here again.

  • Stayed: November 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnIntlArpt, Guest Relations Manager at Holiday Inn San Francisco - Intl Airport, responded to this reviewResponded 4 December 2017

Hello Jennifer R,

Thank you for taking the time to write your review.
We apologize that your recent stay did not meet expectation.
We appreciate all your comments and will share these with our team so that we can continue to improve.
Perhaps when you return to the area you could give us another chance to provide a better experience.
Thank you again for taking the time to write your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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JPMiles / Payback Arrow
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14 - 18 of 722 reviews

Reviewed 1 December 2017

Holiday Inn SFO is in a great location when traveling from the San Francisco Airport. Close to long-term parking and/or off-site parking lots.

Room was surprisingly pleasant and quiet.

Food in Houlihan's Pub was okay when in a pinch.

Staff was friendly and helpful.

Overall a good value.

Will stay again when the need arises.

  • Stayed: November 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank cwcharacters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnIntlArpt, Guest Relations Manager at Holiday Inn San Francisco - Intl Airport, responded to this reviewResponded 4 December 2017

Hello cwcharacters,

Thank you for your positive review.
We appreciate all you kind words regarding our staff, quiet rooms, value and location.
We apologize that our made from scratch Houlihan's Restaurant did not exceed expectation.
We look forward to your return in the near future.
Thank you again for sharing all your thoughts.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2017 via mobile

Stayed here for 2 nights with my family since it is affordable and with breakfast included. The breafast is nothing fancy but somehow they have different varietes unlike the nearby crowne and hyatt that doesn't have breakfast along with the room. Room was clean which is important, good lighting in the bathroom.

Stayed: November 2017, travelled with family
Thank kimitalye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnIntlArpt, Guest Relations Manager at Holiday Inn San Francisco - Intl Airport, responded to this reviewResponded 24 November 2017

Hello Kimitalye,

Thank you for taking the time to write your review.
We are glad that you found our hotel affordable and clean.
We truly appreciate your kind recommendation.
Thank you again for taking the time to write your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

This hotel is in a great location close to the airport and a short drive from San Francisco where we spent the evening. We got a great last-minute price but unfortunately had to pay for parking. The room was great, spacious and well appointed. The bed was very comfortable. Lighting was a bit too bright for my liking, I like to have soft, ambient light for night-time so I always bring battery-operated candles for times like these. The only real problem was that the bath valve was broken so I had to fill up the tub with water from the shower. Otherwise the room was perfect.

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
Thank Lynn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnIntlArpt, Guest Relations Manager at Holiday Inn San Francisco - Intl Airport, responded to this reviewResponded 15 November 2017

Hello Lynn J,

Thank you for your positive review.
We appreciate all your kind words regarding our location and spacious well appointed guest rooms.
Your comment regarding the bathtub valve has been shared with our engineering team.
We are very pleased that you enjoyed your stay with us.
Thank you again for taking the time to write your review.

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Reviewed 13 November 2017 via mobile

Great front desk staff! Very helpful and friendly! Room was a bit dark but clean. Room wasn't totally cleaned when I arrived but front desk took immediate action to fix that. Bathroom was clean and has an abundance of towels and other amenities. The breakfast area seemed cramped and was limited to the lobby, at least it seemed that way. It is very reasonably priced for an airport hotel and accommodates families and solo travelers.

Stayed: November 2017, travelled on business
Thank Jack50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnIntlArpt, Guest Relations Manager at Holiday Inn San Francisco - Intl Airport, responded to this reviewResponded 14 November 2017

Hello Jack50,

Thank you for your positive review.
We appreciate all you kind words regarding our staff and overall value.
We are glad that our staff was able to take immediate action to resolve your room issue.
Thank you again for taking the time to write your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Francisco - Intl Airport

Address: 275 S Airport Blvd, South San Francisco, CA 94080-6703
Phone Number:
Region: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in South San Francisco
Price Range: ₹ 7,323 - ₹ 32,340 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Francisco - Intl Airport 3*
Number of rooms: 224
Official Description (provided by the hotel):
The Holiday Inn San Francisco International Airport North is located in the birthplace of Biotech and ideally situated for travelers. It is adjacent to the South San Francisco Conference Center, just 1.5 Miles from the San Francisco International Airport, a short distance to DowntownSan Francisco, Less than 30 minutes from Silicon Valley, right off Highway 101, with easy access to Interstate 280 and 380. The hotel features 224 spacious rooms, a brand new lobby with marble floors, fireplace, and all accommodations are thoughtfully appointed with modern amenities such as Overnight Parking at $10.95 including tax, Free High Speed Internet Access,Free Airport Shuttle Service, and 24 Hour Fitness Room. Along with the South San Francisco Conference Center s 16,500 square feet of premium state-of-art Conference Facilities, we offer 6 additional rooms totaling 23,000 sq. Ft. Of Meeting Space. A friendly welcome awaits families and tourists at our hotel. We are located near many tourist attractions such as Fisherman s Wharf, Chinatown, Golden Gate Bridge, Harding Park Golf Course, SBC Park, home of the San Francisco Giants, Monster Park...Go 49ers!, Great America Amusement Park, and the Cow Palace. For business travelers, we are near Genentech, Amgen, Cell Genesys, and United Airlines Western Hub offices. ... more   less 
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Also Known As:
Holiday Inn San Francisco - Intl Airport Hotel South San Francisco
Holiday Inn San Francisco Airport
South San Francisco Holiday Inn
Holiday Inn South San Francisco

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