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All reviews bedroom suite oyster point san francisco the sofa bed small kitchen living area nice walking path free breakfast fisherman's wharf hotel is located indoor pool other hotels free parking union square min drive waffles nice property
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Reviewed 15 August 2017 via mobile

At close to $500 a night, you'd expect a bit more. However, we were utterly disappointed. Room condition wasn't great as there were items left in the fridge by, likely, previous guest or guests. There were also items discovered in the bathroom sink and bathtub sink that should have been cleaned out. Breakfast area was filled with people. After standing in line for 20 minutes for a pancake/waffle, materials are gone. When we tried asking the service personnel for more, the lady rudely answered you need to come down earlier. Breakfast ends at 9 and that's the cutoff time. That was really rude and unacceptable. Hotel is situated by the water and one would assume it would be a quiet at night. On the contrary, the noise levels from both train tracks and freeway nearby are quite annoying. In any event, we may not choose this hotel when returning to the region in the future.

Date of stay: July 2017
Trip type: Travelled with family
1  Thank CekayFarnsworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 15 August 2017

CekayFarnsworth,

Thank you for your feedback and our sincere apologizes for the less than perfect stay with us. We will be sharing your experiences with the team to learn from them and put steps in place to avoid them in the future.

Regards,
ESB, General Manager

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Reviewed 24 July 2017

We stayed here on our way in and out of area to be close to the airport, 2 grandparents with 2 grandkids. 1st night lots of noise from the highway and train. 2nd night (after requesting a quieter room at check out night 1) we were over sports court and much quieter. Rooms (2 bed/2bath suite) were clean, well stocked and just what we needed. The price was much less than getting 2 rooms at other hotels in the area, a big win in my book for just a place to sleep. Breakfast was good and plentiful. Front desk very polite and helpful. Would absolutely stay here again.

Room tip: Request a quieter room.
Date of stay: July 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank grandeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 27 July 2017

grandeb

Thank you for providing your feedback/experiences about your two stays with us. We have shared your comments with the team. Thank you for your patronage.

Regards,
ESB, General Manager

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Reviewed 23 July 2017

The hotel is located at the end of a long narrow road with huge speed bumps. There is local construction going on which makes it even more unattractive. The inside of the hotel is dated. The furnishings in the room are dated and on the low end. The internet was very slow. The bedroom was small and the bed was hard and uncomfortable. The blankets were cheap and thin. The breakfast was good.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank prof002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 24 July 2017

prof002,

Thank you for your feedback. We appoligize we did not meet your expectations. We have shared your comments with our team.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

If you love quiet hotels and free from the highway then this hotel is for you! In the lovely fresh breeze of San Francisco this hotel deserves a 5 star for being clean, friendly staff, quiet rooms, BIG rooms, lovely amazing breakfast!

My family & I stayed in this hotel for 2 weeks and I am more than happy to say I don't regret coming here at all, we stayed on the second floor which was very quiet and free of all highway noises. We moved up to the third floor (room 313) which was extremely quiet as well!!! The third floors have a toaster & the second floor does not (I am unsure about the first floor), breakfast is served until 9 am or 10 am; (they take away the toaster after breakfast down in the lobby so... if you love toast for your mornings ask to have a room on the second or third floor!!)

Wonderful stay, big room (for a family of 3 or 4), has a child pull out sofa bed.

Happy travels!

Date of stay: July 2017
Trip type: Travelled with family
Thank eastofeden89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 24 July 2017

eastofeden89,

Thank you for your comments. We will be sure to share them with the team. We are glad you had a very good two week stay with us.

Regards,
ESB, General Manager

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Reviewed 15 July 2017

Stayed here as part of our California tour and chose this hotel for its price, free parking, in room kitchen, free breakfast and occasional free dinner. Reviewed other options closer to town and could not find all of these benefits.
Yes it is further away from most of the other airport hotels near an office park that seems to be rapidly expanding so more local dining options may also soon appear. Hotel is convenient on/off for highway into town or airport. Highway and railway tracks are right across the parking lot and very noticeable, so front facing room may have constant background noise. I was lucky to be upgraded to water facing view and I would only slightly hear the occasional train.
Got the single room bed and the teenagers slept on the sofa bed. A little tight, but we managed easily. Windows do open so you can get fresh air or the air conditioning was very effective and relatively quiet. Appliances all worked well and they provide dishwasher powder.
Hotel has a basketball net so you can borrow a ball to stretch out, gym also has windows that open to get fresh air while working out.
Breakfast was good with plenty of choices. The breakfast area does get packed at times, so try to get there early if you like a relaxing breakfast.
No issues with room to room noise transfer. The room has light switches with auto sensors, but only the one leading to bathroom would seem to turn on by itself. Would have liked to have an instruction sheet on how to turn off that feature as night time bathroom visits woke up others.

Room tip: Obviously a bay view would be quieter, if possible.
Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Beach_Volley_Dude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 24 July 2017

The_Dudes,

Thank you for your feed back. We appreciate your patronage to our hotel during your visit to the area.

Regards,
ESB, General Manager

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