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All reviews two bedroom suite oyster point san francisco gas fireplace the sofa bed small kitchen living area nice walking path free breakfast fisherman's wharf indoor pool other hotels hotel is located free parking union square min drive waffles
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Reviewed 23 July 2017

The hotel is located at the end of a long narrow road with huge speed bumps. There is local construction going on which makes it even more unattractive. The inside of the hotel is dated. The furnishings in the room are dated and on the low end. The internet was very slow. The bedroom was small and the bed was hard and uncomfortable. The blankets were cheap and thin. The breakfast was good.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank prof002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 24 July 2017

prof002,

Thank you for your feedback. We appoligize we did not meet your expectations. We have shared your comments with our team.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

If you love quiet hotels and free from the highway then this hotel is for you! In the lovely fresh breeze of San Francisco this hotel deserves a 5 star for being clean, friendly staff, quiet rooms, BIG rooms, lovely amazing breakfast!

My family & I stayed in this hotel for 2 weeks and I am more than happy to say I don't regret coming here at all, we stayed on the second floor which was very quiet and free of all highway noises. We moved up to the third floor (room 313) which was extremely quiet as well!!! The third floors have a toaster & the second floor does not (I am unsure about the first floor), breakfast is served until 9 am or 10 am; (they take away the toaster after breakfast down in the lobby so... if you love toast for your mornings ask to have a room on the second or third floor!!)

Wonderful stay, big room (for a family of 3 or 4), has a child pull out sofa bed.

Happy travels!

Date of stay: July 2017
Trip type: Travelled with family
Thank eastofeden89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 24 July 2017

eastofeden89,

Thank you for your comments. We will be sure to share them with the team. We are glad you had a very good two week stay with us.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2017

Stayed here as part of our California tour and chose this hotel for its price, free parking, in room kitchen, free breakfast and occasional free dinner. Reviewed other options closer to town and could not find all of these benefits.
Yes it is further away from most of the other airport hotels near an office park that seems to be rapidly expanding so more local dining options may also soon appear. Hotel is convenient on/off for highway into town or airport. Highway and railway tracks are right across the parking lot and very noticeable, so front facing room may have constant background noise. I was lucky to be upgraded to water facing view and I would only slightly hear the occasional train.
Got the single room bed and the teenagers slept on the sofa bed. A little tight, but we managed easily. Windows do open so you can get fresh air or the air conditioning was very effective and relatively quiet. Appliances all worked well and they provide dishwasher powder.
Hotel has a basketball net so you can borrow a ball to stretch out, gym also has windows that open to get fresh air while working out.
Breakfast was good with plenty of choices. The breakfast area does get packed at times, so try to get there early if you like a relaxing breakfast.
No issues with room to room noise transfer. The room has light switches with auto sensors, but only the one leading to bathroom would seem to turn on by itself. Would have liked to have an instruction sheet on how to turn off that feature as night time bathroom visits woke up others.

Room tip: Obviously a bay view would be quieter, if possible.
Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Beach_Volley_Dude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 24 July 2017

The_Dudes,

Thank you for your feed back. We appreciate your patronage to our hotel during your visit to the area.

Regards,
ESB, General Manager

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Reviewed 13 July 2017 via mobile

We had a wonderful experience at this Residence Inn. The front desk staff was kind and knowledgable about the surrounding area. The housekeeper was wonderful and allowed my kids to nap and returned later. I plan to stay at more Residence Inns in the future because of this experience.

Date of stay: July 2017
Trip type: Travelled with family
Thank Tenisha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 24 July 2017

Tenisha B,

Thank you. We are delighted you had a great experience with us and enjoy the Residence Inn hotel brand.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017 via mobile

My family and arrived for a one night stay at the Oyster Point Residence Inn after a day in San Francisco. We were directed by the staff to park our RV behind the north-west building. We inquired as to its safety and we're told there were security cameras and their security staff to watch it. My husband went down at 2 am to check on it, and all seemed fine. When the 8 of us were ready to leave the next morning, we found one of our 4 bikes had been literally CUT OFF the back of our rig. In that we still had 2 weeks of travel ahead of us, and it was MY bike that had been stolen, I was rather disheartened when the manager and staff did NOTHING. They did not comp our rooms, however, they gave us a small discount. I mean a VERY small discount. When we returned home, we received a letter barely apologizing for the theft. We have been Marriott people for 30 years. Not very happy with this situation. Not happy with the facility, the staff at the location, nor Marriott. Beware of this location!!

Date of stay: June 2017
Trip type: Travelled with family
Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel S, Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 13 July 2017

Good Day Lisa G,

Thank you for the feedback about your recent stay. We are sorry to hear that you feel we didn't do enough to rectify your challenge. We take the safety and security of our guests and their belongings seriously and I know the matter you described is being investigated.

Regards,

Rachel S.

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