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Reviewed 13 July 2017 via mobile

We had a wonderful experience at this Residence Inn. The front desk staff was kind and knowledgable about the surrounding area. The housekeeper was wonderful and allowed my kids to nap and returned later. I plan to stay at more Residence Inns in the future because of this experience.

Stayed: July 2017, travelled with family
Thank Tenisha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 24 July 2017

Tenisha B,

Thank you. We are delighted you had a great experience with us and enjoy the Residence Inn hotel brand.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017 via mobile

My family and arrived for a one night stay at the Oyster Point Residence Inn after a day in San Francisco. We were directed by the staff to park our RV behind the north-west building. We inquired as to its safety and we're told there were security cameras and their security staff to watch it. My husband went down at 2 am to check on it, and all seemed fine. When the 8 of us were ready to leave the next morning, we found one of our 4 bikes had been literally CUT OFF the back of our rig. In that we still had 2 weeks of travel ahead of us, and it was MY bike that had been stolen, I was rather disheartened when the manager and staff did NOTHING. They did not comp our rooms, however, they gave us a small discount. I mean a VERY small discount. When we returned home, we received a letter barely apologizing for the theft. We have been Marriott people for 30 years. Not very happy with this situation. Not happy with the facility, the staff at the location, nor Marriott. Beware of this location!!

Stayed: June 2017, travelled with family
Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel S, Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 13 July 2017

Good Day Lisa G,

Thank you for the feedback about your recent stay. We are sorry to hear that you feel we didn't do enough to rectify your challenge. We take the safety and security of our guests and their belongings seriously and I know the matter you described is being investigated.

Regards,

Rachel S.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017

A good hotel for our business trip. Close to work and the airport. Walkable to other hotels and to local restaurants. Nice walking path outside near hotel. Nice views. A decent breakfast and evening happy hour.

  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank MarkPurdue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 12 July 2017

MarkPurdue,

Thank you for your feedback. We are glad you had a good experience while staying with us.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2017

Wonderful views, asked for room overlooking the bay - staff more than pleased to provide. Clean, quiet and excellent breakfast. Great free transportation to downtown SF. Thank you for a wonderful stay.

Room Tip: A view of the bay.
  • Stayed: June 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 10 July 2017

Brian M.

Thank you for the great feedback. We are delighted you enjoyed your stay with us.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2017

Stayed here for a girls weekend recently. The hotel is very close to the airport and has a complementary shuttle that takes you to and from the airport. They also have a small shuttle van than will take you to restaurants in a two mile radius. The free breakfast was good, better than I expected with lots of hot options. I am a healthy eater and I found plenty of food to eat. Lots of good fruit every morning. The dining area is small but they open up a conference room when mornings are busy to eat in. The breakfast staff does well to keep food stocked in the mornings. My only complaint about breakfast was that they didn't wipe down the tables so we had to clean one before we could eat on a semi clean table. I even asked two of the employees stocking food and one told me to ask the other one and then it took so long that we finally cleaned our own table. The front desk woman Josephine was so nice and helpful. The hotel seemed a little old and needed a good deep clean (carpets and walls especially). Internet was awful, had to use my data for anything. Bed was very hard, could use a mattress topper, though the pillows were soft. There was a train outside our room but it was quiet and didn't wake us.

Room Tip: Ask for an upper-level room facing the water.
  • Stayed: June 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank KMA3boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 6 July 2017

Thank you for your feedback. Our appoligizes for the opporunties you experienced during your visit. We appreciate the candidiness and compliements about Josseline.

Regards,
ESB, General Manager

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