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Courtyard San Francisco Airport/Oyster Point Waterfront
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Reviews (411)
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Reviewed 7 December 2017

We were looking for a nice, clean hotel in a safe neighborhood for a quick weekend adventure in San Francisco. This choice definitely met those requirements. Very clean place with a very nice staff. Nice location in an area surrounded with large office buildings, primarily pharmaceutical companies. Being a weekend, the area was not very busy. We had a 2 queen room with a water view which was pretty spacious for three people. My only complaint would be about the bistro. We did not actually eat there, but we did meet the other couple in our party for drinks. As we had arrived in the area early morning, we were ready for a cocktail fairly early, if you call 4:30pm early. On Friday, the bistro only serves Starbucks until 5pm. We decided to wait and have one drink before heading out to eat. There were not many appetizers to choose from, so we each just ordered a drink. The alcoholic beverages were pretty outrageous in price. I would expect that range of prices in a nice restaurant with a lounge, but it did not offer enough for us to want to stay and pay for more than one drink.
We did not take advantage of either the work out equipment or the pool, but they looked fine. There is a nice walking trail that I would have liked to have used if we had stayed longer.
Overall, I would definitely recommend staying here for a business trip or if you planned on spending most of your time downtown SF or traveling around the area. There is not a lot to choose from in the area to eat out. I
This place is what it intends to be, a nice business travel location.

Stayed: December 2017
Thank Mhead1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2017

I checked in late at night after my flight. At check in I requested an upgrade and was told the hotel was full. However checking online there was plenty of availability. They dont even offer water complimentary. The bed and room was simple and nice. loved the bedding!

  • Stayed: November 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank yisroel p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Courtyard San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 19 November 2017

Thank you for your feedback. Our apologizes you did not get an upgrade when requested. We will look into this further.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

Overall, I️ had a good experience. This Courtyard is located very close to the airport. It’s in a nice part of town with several other hotels close by. The beds were comfortable. There is a coffee bar in the lobby with breakfast options for purchase. Overall, I️ had a good experience...

Stayed: November 2017, travelled on business
Thank Arkansastraveler74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Courtyard San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 10 November 2017

Thank you for your feedback about your visit. We are glad you have a good stay with us.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

This hotel was nice--they put me on the 4th floor with a nice view of the water. The hotel has free parking and has a nice lobby area with a restaurant. The front desk was very kind and helpful when checking in. There's a small pool which would be nice for kids and a nice trail outside for walking around the water. It's in a peaceful area near the airport and is convenient. Room was standard but nice with a good desk, nice bed, comfortable couch. Rooms were quiet--didn't hear much around me. Overall, it suits its purpose.

Room Tip: Highest floor overlooking water
  • Stayed: October 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank fattery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Courtyard San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 18 October 2017

fattery,

Thank you for your patronage and feedback about your visit. We are glad we met the needs for your visit to the area.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

Courtyard Marriott's is our joint favourite brand when we come over to stay from the UK. At this one near the airport we had a very friendly check in. I must say that every member of staff was probably the friendliest we have ever encountered in all our American stays. So well done. The beds were comfy and if you ask for a quiet room away from the highway, i assure you will be fine. We also like the cooked breakfast with Starbucks coffee that is served. Although on this occasion there was a big mix up and a 30 minute wait. Because they could see we were not happy and it was not up to the usually high standard they gave both breakfasts free of charge and endless coffee refills. Now that is great customer service and why we like to stay at Courtyard Marriott's. Thank you.

Room Tip: High room away from the highway.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Barry and Nicol... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Courtyard San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 16 October 2017

Hello,

Thank you for your great service feedback about your visit. Our appoligies about the opportunities with your breakfast but I am happy that my team recovered from their mistake.

Regards,
ESB, General Manager

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