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“Great but no recognition of Gold Elite Status”

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Courtyard San Francisco Airport/Oyster Point Waterfront
Reviewed 17 November 2017

I checked in late at night after my flight. At check in I requested an upgrade and was told the hotel was full. However checking online there was plenty of availability. They dont even offer water complimentary. The bed and room was simple and nice. loved the bedding!

  • Stayed: November 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank yisroel p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Courtyard San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 19 November 2017

Thank you for your feedback. Our apologizes you did not get an upgrade when requested. We will look into this further.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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11 - 15 of 392 reviews

Reviewed 9 November 2017 via mobile

Overall, I️ had a good experience. This Courtyard is located very close to the airport. It’s in a nice part of town with several other hotels close by. The beds were comfortable. There is a coffee bar in the lobby with breakfast options for purchase. Overall, I️ had a good experience...

Stayed: November 2017, travelled on business
Thank Arkansastraveler74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Courtyard San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 10 November 2017

Thank you for your feedback about your visit. We are glad you have a good stay with us.

Regards,
ESB, General Manager

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Reviewed 17 October 2017

This hotel was nice--they put me on the 4th floor with a nice view of the water. The hotel has free parking and has a nice lobby area with a restaurant. The front desk was very kind and helpful when checking in. There's a small pool which would be nice for kids and a nice trail outside for walking around the water. It's in a peaceful area near the airport and is convenient. Room was standard but nice with a good desk, nice bed, comfortable couch. Rooms were quiet--didn't hear much around me. Overall, it suits its purpose.

Room Tip: Highest floor overlooking water
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  • Stayed: October 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank fattery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Courtyard San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 18 October 2017

fattery,

Thank you for your patronage and feedback about your visit. We are glad we met the needs for your visit to the area.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

Courtyard Marriott's is our joint favourite brand when we come over to stay from the UK. At this one near the airport we had a very friendly check in. I must say that every member of staff was probably the friendliest we have ever encountered in all our American stays. So well done. The beds were comfy and if you ask for a quiet room away from the highway, i assure you will be fine. We also like the cooked breakfast with Starbucks coffee that is served. Although on this occasion there was a big mix up and a 30 minute wait. Because they could see we were not happy and it was not up to the usually high standard they gave both breakfasts free of charge and endless coffee refills. Now that is great customer service and why we like to stay at Courtyard Marriott's. Thank you.

Room Tip: High room away from the highway.
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Barry and Nicol... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Courtyard San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 16 October 2017

Hello,

Thank you for your great service feedback about your visit. Our appoligies about the opportunities with your breakfast but I am happy that my team recovered from their mistake.

Regards,
ESB, General Manager

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Reviewed 10 October 2017

We were so disappointed in this hotel, especially for a Marriott property. The room and bathroom were dirty. We wanted a working hotter and it was not working at all. The rooms were noisy, and our family members needed to change rooms due to how unclean the room was upon arrival. The staff were very nice, though, and tried their best to accommodate in a very bad situation. Not worth the money, for sure. And, not a typical
Marriott standard.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank Heartlight73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM SFO Oyster P... M, General Manager at Courtyard San Francisco Airport/Oyster Point Waterfront, responded to this reviewResponded 11 October 2017

Heartlight73,

Thank you for sharing your experiences about your visit. Our appoligies for the issues experienced during your stay. You feedback has been shared with our Housekeepng leader to address this issue with his team.

Regards,
ESB, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard San Francisco Airport/Oyster Point Waterfront

Address: 1300 Veterans Blvd, South San Francisco, CA 94080-1954
Region: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in South San Francisco
#6 Family Hotel in South San Francisco
Price Range: ₹ 8,290 - ₹ 25,514 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Francisco Airport/Oyster Point Waterfront 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Courtyard San Francisco Airport/Oyster Point Waterfront Hotel
Courtyard South San Francisco
South San Francisco Courtyard

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