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Reviewed 21 November 2017

I needed a place to stay as I was bumped from my airline. The Hotel Pickup did not come for over 45 min. However when I got to the hotel the service was very good. My first room did not have a working TV. It was changed immediately. I had a good breakfast and made it to the airport on time.

  • Stayed: November 2017, travelled solo
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Review collected in partnership with Best Western
Thank Kris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 22 November 2017

Hello Kris and thanks for your comments. Sorry if our shuttle was late - our GPS did not indicate it was late. Glad you enjoyed your short stay with, hopefully next time will be a little longer. Jim McGuire, GM

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Reviewed 21 November 2017

Very comfortable hotel 10 minutes away from San Francisco airport. Very friendly staff, very clean, and an excellent full breakfast along with a very competitive price for this location. We did not hear any aircraft noise during our stay.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Best Western
Thank Thomas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 22 November 2017

Thanks so much Thomas. Glad you enjoyed your stay with us! Jim McGuire, GM

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Reviewed 21 November 2017 via mobile

Just an ok experience. We were here for a wedding reception. Nothing special here...just a regular best western hotel. The food, service, lobby, parking, bathrooms, banquet, et al, were all just ok...nothing special.

Stayed: November 2017, travelled with friends
Thank TotooIto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 21 November 2017

Thanks totoo for your comments. Sorry you didn't think we weren't "nothing special" - hopefully we will see you again. Jim McGuire, GM

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Reviewed 20 November 2017

We stayed two nights at hotel. Good service. Really good breakfast. Good location, right off freeway. Easy access to San Francisco. We went to the wharf and the SF Zoo. Perfect for staying outside of city while still enjoying the city atmosphere. Would stay here again.

  • Stayed: November 2017, travelled on business
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Review collected in partnership with Best Western
Thank Evan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 21 November 2017

Evan, thanks so much! We are happy you enjoyed your 2 nights with and we look forward to your next visit! Jim McGuire, GM

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Reviewed 15 November 2017

Very disappointed in the Best Western.... Room was dirty and not prep for new arrivals Worst than a Motel 6 The best western management team needs to spend some time a Hilton property and observe how they treat their quests and the quality of their rooms.

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with Best Western
1  Thank marksM486IV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 16 November 2017

Hi Mark, and thanks for posting your comments in this site as well. As I mentioned to you in a private email, I apologize if you found you room dirty - that is well below our standards, as you can see from our great reviews. Sorry, we are not "worst than a Motel 6". I apologize for any inconvenience and do hope you give us another try.
Jim McGuire, GM

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