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“Will not stay there again”

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Best Western Plus Grosvenor Airport Hotel
Certificate of Excellence
GreenLeadersBronze level
Reviewed 2 weeks ago

No Microwaves.. Rooms were cleaned when "Do not Disturb signs were on the doors (an invasion of privacy) $8.00 a night parking fee... I'm a Diamond Select member.. No Recognition at check in.. never had this happen to me in over 40 stays of 3-5 days each at BW hotels all over the country

  • Stayed: November 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
1  Thank cherylwD6511TZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 2 weeks ago

Hello Cheryl and thank you for posting your comments on this site as well. As I mentioned to you in a private email, I am sorry for any inconvenience you experienced. As I mentioned, we checked our housekeeping reports and there were no Do Not Disturb signs on the rooms you occupied. We do not enter rooms that have the DND signs. We do a very good job at recognizing all of our BWR members - I will speak to the agent that checked you in to see why this didn't happen. I am very sorry for these inconveniences and I do hope you give us another try again.
Jim McGuire, General Manager

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7 - 11 of 2,086 reviews

Reviewed 3 weeks ago

I needed a place to stay as I was bumped from my airline. The Hotel Pickup did not come for over 45 min. However when I got to the hotel the service was very good. My first room did not have a working TV. It was changed immediately. I had a good breakfast and made it to the airport on time.

  • Stayed: November 2017, travelled solo
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Review collected in partnership with Best Western
Thank Kris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 3 weeks ago

Hello Kris and thanks for your comments. Sorry if our shuttle was late - our GPS did not indicate it was late. Glad you enjoyed your short stay with, hopefully next time will be a little longer. Jim McGuire, GM

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Reviewed 3 weeks ago

Very comfortable hotel 10 minutes away from San Francisco airport. Very friendly staff, very clean, and an excellent full breakfast along with a very competitive price for this location. We did not hear any aircraft noise during our stay.

  • Stayed: November 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Thomas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 3 weeks ago

Thanks so much Thomas. Glad you enjoyed your stay with us! Jim McGuire, GM

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Reviewed 3 weeks ago via mobile

Just an ok experience. We were here for a wedding reception. Nothing special here...just a regular best western hotel. The food, service, lobby, parking, bathrooms, banquet, et al, were all just ok...nothing special.

Stayed: November 2017, travelled with friends
Thank TotooIto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 3 weeks ago

Thanks totoo for your comments. Sorry you didn't think we weren't "nothing special" - hopefully we will see you again. Jim McGuire, GM

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Reviewed 3 weeks ago

We stayed two nights at hotel. Good service. Really good breakfast. Good location, right off freeway. Easy access to San Francisco. We went to the wharf and the SF Zoo. Perfect for staying outside of city while still enjoying the city atmosphere. Would stay here again.

  • Stayed: November 2017, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank Evan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded 3 weeks ago

Evan, thanks so much! We are happy you enjoyed your 2 nights with and we look forward to your next visit! Jim McGuire, GM

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Additional Information about Best Western Plus Grosvenor Airport Hotel

Address: 380 S Airport Blvd, South San Francisco, CA 94080-6704
Phone Number:
Region: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#3 Family Hotel in South San Francisco
#4 Romantic Hotel in South San Francisco
Price Range: ₹ 6,363 - ₹ 14,848 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Grosvenor Airport Hotel 3*
Number of rooms: 206
Official Description (provided by the hotel):
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western

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