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“Totally Remodeled United Club at East Pier T3”
Review of United Club

United Club
Reviewed 14 July 2017

On July 11, we stopped into the new United Club, at the corner of the T3 main terminal area, and the newly redone East Pier – Gates 60 - 69. This club was temporary, and sort of hidden behind construction barriers, while Gates 70 and 71A&B were being remodeled. It is now up and running, and looks lovely. It is modeled after the United Club at LHR in T2, and gives a look into what most United Clubs will be like soon.

We had arrived early, from meetings at the near-by Burlingame Hilton Airport Hotel, so had a bit of time to spend, and as we were flying out of Gate 63 to LAX (and then home to Phoenix), we settled in at a table, near the bar. We enjoyed the bright windows, behind the bar, and all of the new lighting, including the Moooi Raimond “spheres,” which we wanted to put in the entryway to our house, but could not afford the 52" model, that was required. This United Club only has the 24" and 36" spheres, but they are impressive. We also appreciated the other new lighting fixtures.

We’ve been coming to the SFO United Clubs, from back when they were called the “Red Carpet Clubs,” and have come to know many of the staff. During this visit, Ken was working the bar, and remembered that I liked my white wines in “room temp glasses.” He had worked for many years at the United Club in the West Pier, near the Food Court, then moved over to the temporary Club, that this one replaced. It was nice seeing him again. We had hoped to see Dennis, who worked for years at the Club in the International G Gates, but he only works nights now.

The new seating is nice, as are the tables. All of the areas, that are not along the windows, are very well lit. “Bright” is how I describe this Club. I love all of the historical United Airlines photographs, which adorn the interior walls - a bit of a “history lesson,” if one takes the time to look at them.

We settled in with a couple of glasses of the Rombauer Napa Chardonnay (from the “Premium Wines” list, and did a bit of work, before heading down to Gate 63.

Though not as large as some, this Club is excellent, and will give one a “look,” at what the other United Clubs at SFO will soon look like. Comfortable, bright, stunningly decorated and with friendly staff. We will definitely be back, when flying out of the East Pier at SFO T3.

Date of experience: July 2017
Thank The_Loup_Garou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 13 reviews

Reviewed 30 March 2017

We fly UA almost weekly, and our prime airport is SFO, either for Arrivals/Departures, or for Connections elsewhere.

Most of our flights go out of the West Pier at T3 SFO, so this larger club is the one that we frequent most.

On this visit, we found seating along the window, behind the bar area, and started charging our devices from the AC outlets between the chairs. The window seating areas have access to more AC outlets, than some of the interior seating does, and my wife dislikes the high banquet seating, or stools, in the bar.

We were greeted at the door (down a rather long hallway from the concourse), and, as we have membership to the UA Clubs, were surprised that the host needed to scan both boarding passes. This is a new program, and it is at both SFO and LAX, so even if one is a guest, be prepared to have all boarding passes scanned for entry. Have not encountered that program at any other UA Club in USA, or UK.

The bartender was her usual friendly, cheerful and efficient self. [We have come to know most of the various UA Club staff, as we seem to "live there."]

Years ago, I started a campaign with the UA Clubs (called Red Carpet Clubs back then), to serve Premium Wines. For 10 years I wrote letters, and filled in surveys, and one day it happened - Premium Wines on the menu! Then, UA and CO merged, and the various Clubs came together. As CO had "house wines, beers and alcohol" included for free, I thought that this would be the death of the new Premium Wines program, but was wrong. In some of the UA Clubs (this one specifically), the Premium Wines (about $14/glass) actually "out sell" the free House Wines! The program is alive and well.

At some UA Clubs, I have to specifically ask to NOT have the Chardonnay served in chilled glasses, but not here. I checked that the Premium Wines had not changed (at three other Clubs recently, they did make changes), and ordered two Napa Cellars Chardonnays. Before I could finish, our bartender completed my request - "In room temperature glasses... " with a big smile. She remembered!

The Premium Wines are also served in nicer stemware, which I appreciate, vs the little "bar glasses" for the free House Wines.

On this visit, we set up with the Cheese & Crackers from the food service area. As this UA Club has limited food items, vs, say the UA International First Club in the International G Area, we usually just nibble, and that is what we did on this trip. The Swiss (selections change Club to Club) goes well with the Napa Cellars Chardonnay.

Our area was cleaned about 3x, while we were there, by roving bussers. They are very efficient, so do not leave food/beverage unattended, as it will be carted off. Our area was VERY clean, due to this crew. Now, with the "better stemware," I always make sure to get the empties back to the bar, as they are a bit more fragile, than the thicker, smaller House Wine glasses.

Though we did not use the service, there are also UA Agents, just around from the entry way host/hostess desk, to help with connections, reservations, or changes, and on this day, there were three agents at the ready.

The Club rather winds around the building a bit, and all cannot be seen from any one vantage point, so explore. There is a long, angled bank of windows, overlooking the tarmac, with mostly 2 person seating, and a small table, grouped into "pods" of 4 seats. On the interior spaces, there is a variety of seating, from linear, to groups of about six, plus there is seating at, and just behind the bar. We were at the window on this visit. The general theme of this Club is "nautical," with several sailing vessel models. Be sure to pause at the historic San Francisco photographs in the entry way. Also, in front of the Agents' desk, there is a large Illy coffee mug, commemorating UA and Illy doing a partnership.

The only complaint that I have with this Club is that there is not a coat/hat closet, but because of the shape of the Club, they would need a half-dozen.

As always, an excellent place to spend a few hours between flights.

Date of experience: February 2017
Thank The_Loup_Garou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2016

I'm a lifetime member of the United Club, and they keep becoming more and more crowded. We were in this club on a Saturday morning around 10:00 AM and there was virtually no place to sit. I'd hate to see it in the late afternoon on a weekday.
The staff, however, were very friendly.

Date of experience: September 2016
1  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2016

Very clean, spacious with good snack and drink choices. Would help to have much larger big screen TV in waiting area.

Date of experience: August 2016
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 December 2017
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Date of experience: December 2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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