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All reviews railroad street walking distance to the downtown area nice outdoor pool train noise reward points hotel is located business travel nice hotel sonoma valley wineries rooms are clean shopping and restaurants counter space bathroom area fitness center night stay quiet at night light sleeper
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Reviewed 20 September 2018

From the minute we got there we were treated first rate. At check in, which was very easy, we asked about restaurants in the area and they were more than helpful. The room was very comfortable, roomy, and clean. Pool was heated and hot tub nice and warm. Located close to a lovely downtown area with shopping and restaurants. Only disappointment from our friends in another room was that they needed two beds and they were doubles, not queens. Check out was easy as well. We will be back.

Stayed: September 2018
Thank jcbVisalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelM20254, General Manager at Courtyard Santa Rosa, responded to this reviewResponded 25 September 2018

Dear Valued Guest,
Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.
Thank you, Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018

I have been working with Theresa Tommasi for months with rooms for crew members and this is by far the best experience I have had with any Marriott. This Hotel is one of the Best in California for Service and dedication to customer satisfaction. I would recommend this Hotel for a great experience and stress free stay. Thank you Marriott.

Room Tip: Best Service
  • Stayed: September 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank samcoxiron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard M, Front Office Manager at Courtyard Santa Rosa, responded to this reviewResponded 3 weeks ago

Dear Guest,
Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.

Thank you,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018

Room was fine in a reasonable convenient area to downtown. What really bothered me was the confusion of the new Marriott rewards tiers brought by the merger with SPG. The front desk seemed to be very much in the dark about the new levels when I tried to explain that old gold status is basically the new platinum. Even after I thought everything had been taken care, proving that I am a Platinum member when we checked in, we still did not get the credit for the bistro taken off our our bill upon checkout and were only offered a 2:00 pm check out instead of 4:00. It just wasn't the same smooth Marriott experience that I am used to and have come to expect.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ksugrads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard M, Front Office Manager at Courtyard Santa Rosa, responded to this reviewResponded 3 weeks ago

I am very sorry to hear about your experience with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us.

I understand that our staff were unable to clarify about the new Marriott-SPG merger tiers. I want you to know that we are using this feedback to improve our guest experience in the future.

Thank you again for taking the time to provide us with valuable feedback.

Thank you,
Hotel Management Team

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Reviewed 16 August 2018

We are Marriott regulars. This property is solid but not as nice as some of the newer Courtyards. The pool was decent but a little underwhelming. The bathroom was very small - toilet and shower in a closed room (note it was a shower, not a tub, and there were no ledges or anything for easily shaving legs), the vessel sink in the hallway leading from the door to the bedroom. The sink and "counter" were very small and the vessel sink made for a good hiding spot for earrings and small items. The bed was very comfortable. I should note that when we checked in at around 1:30am, we had a wait a while before two people checked us in. No one was around and we had to keep calling for someone.

While Santa Rosa isn't bad and is centrally located, I really love Healdsburg and would rather stay there next time. We have also stayed at the Lodge but it sounds like it's in need of an update so not sure which or where there is best Marriott option in Sonoma. If you get a deal, this is a solid option. Nothing to write home about, but nothing (serious) to complain about either.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank KatieGJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard M, Front Office Manager at Courtyard Santa Rosa, responded to this reviewResponded 3 weeks ago

Dear Guest,
Thank you so much for the review. We appreciate your opinion which will help us improve our hotel service. We hope to see you again the next time you visit the area.

Sincerely,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2018

Stopped for an overnight stay while visiting the wine country and Point Reyes. This is an older property but conveniently located. The front desk staff was friendly and helpful. The rooms are clean and the bed is very comfortable. It seems that the rooms have been updated and appear well kept. Parking is free. Not much view. The hotel is in walking distance to the downtown area.

  • Stayed: August 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank ranishi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard M, Front Office Manager at Courtyard Santa Rosa, responded to this reviewResponded 3 weeks ago

Dear Guest,
Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.

Thank you,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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