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All reviews pool area glass of champagne ocean view stylish hotel upon check location is great lobby bar short walk to the beach la area ocean avenue venice beach main street valet parking los angeles casa del mar concierge hip
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Reviewed 22 January 2013

Arriving at viceroy was nice with a glass of champagne on booking in,nice touch,our room was lovely with a distant view of the beach but viceroy is a good 10 minute walk to Santa Monica pier & we were told their is complementary tea, coffee & pastries each day self serve on the bar however when we checked out they charged us $15 dollars each per day for guest amenity fees $25 for wifi each day so please be aware of hidden fees, also the walls are very thin we could hear the people in the next room especially our last night we had to move rooms at 10.30pm because the noise was so bad, management didn't care we where told the general manager would contact Re our concerns and over charges , they took all our details and email addresses and we still haven't heard a word from any one. .A good tip check out shutters it's right on the beach & we had dinner there & it was excellent.

  • Stayed: January 2013, travelled as a couple
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1  Thank FiveStarKazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 26 January 2013

FiveStarKazz,
While pleased to hear you had a pleasant arrival we were very sorry to hear of the disappointment you experienced during the remainder of your stay. We do assess a $15 per night Guest Amenity Fee as a value added service which does include coffee, tea, and pasties and wireless internet as well as many additional services. We are truly sorry if this was not communicated properly. Unfortunately neither our General Manager nor I were made aware of your concerns and we would consider it a privilege if you would allow us the opportunity to speak with you to resolve. You may call either of us at the hotel at any time. Thank you for taking the time to make us aware of your concerns.
Matt Shough, Director of Rooms

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Reviewed 21 January 2013

As it was my family's first trip to the US from Australia, we wanted to stay somewhere with a bit more soul than your average international hotel. The Viceroy lived up to it's reputation of chic furnishings and moody look and feel. The service was impeccable from the moment we walked through the front door with staff both friendly and knowledgable. Our children (girls 8 & 10) were warmly welcomed and they too loved the vibe, and citrus scent, of the lobby. Even though it was early January the kids swam in the heated pool and warmed under the heaters in one of the pool side tents. Our upgraded room was spacious, particularly the bathroom, and had a spectacular view of Santa Monica beach. The hotel is well located and the valet parking is convenient (although pricey at $35). We at lunch by the pool, room service whilst recovering from jet lag and at the restaurant one evening. The food was excellent, reasonable priced for a hotel of this quality and service was excellent. If we are ever back in LA the Viceroy will be on top of the list.

  • Stayed: January 2013, travelled with family
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1  Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 30 January 2013

Chris T,
First let me say how honored we were to be one of the first to welcome you to the States. We're so pleased to hear that the family had a great time and that you got full use of the amenities of the hotel. We know it's not an easy trip from Oz to LA but it would be our pleasure to welcome you back. Cheers!

Matt Shough, Director of Rooms

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Reviewed 21 January 2013

After staying I felt like I had been ripped off! They added a 35 dollar per night to park my car, I made a local phone call from the room and got charged nearly 10 bucks! Breakfast in the Resturant was Denny's caliber at best for 20 dollars per main with a 7 dollar glass of orange juice. Average service and a mandatory 20% gratuity on the bill. The bed in the room was aweful thin and springs shot! Even the pillow sucked! Bottom line, if you don't mind being ripped off at $400 per night plus everything else like parking, and an uncomfortable bed, with a decent but still overpriced bar at night go ahead! But I would stay at a Holliday inn express before I go back!

  • Stayed: January 2013
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4  Thank 2,08,718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 26 January 2013

208718,
I am very sorry to learn that you did not feel your experience was up to expectations. Service and providing a one of a kind experience are things we strive for, evident by the numerous positive reviews on this site. Our valet parking, phone, and food and beverage charges are on par and in some cases below Santa Monica standard pricing. We regularly purchase new mattresses and rotate them to keep in top condition. I am sorry that we won't have the opportunity to welcome you back but thank you for taking the time to share your comments and concerns.

Matt Shough, Director of Rooms

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Reviewed 18 January 2013

We had 4 rooms at the Viceroy for our party of 8 adults ages ranging from 22 to 55. We stayed for 3 nights and as we initially drove past the building were slightly apprehensive as it isnt the most attractive building. However as soon as we entered, we were warmly welcomed at the front desk and were surrounded by the unusual but very attractive ambience of the hotel. Bedrooms were attractive, very clean and the comfort of the beds and pillows were superb. Views from the bedroom towards the ocean were great and traffic noise from the road outside was not a problem as windows were well soundproofed. Welcome glass of champagne was a nice touch and appreciated by us all. Breakfast was excellent and all the staff members we met were extremely helpful. The garden/pool area at the rear was lovely and even though it was winter we sat in the large heated tents which were very comfortable. If you want chic, hip and a bit different then the Viceroy is a good choice.

Room Tip: Ask for Ocean View and try and get a high floor - ideally top floor as you can hear people walking around in the room above.
  • Stayed: January 2013, travelled with friends
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2  Thank RobertStratford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 26 January 2013

RobertStratford,
How wonderful to hear that your party of adults with such a diverse age range all were able to have a great experience. It was our pleasure to have you all with us. We are aware that being a structure built in the 1960's our hotel may not be the prettiest girl in the room on the outside but glad you saw the inner beauty once inside the doors. We'll have to have you all back with us in the summer so you can truly appreciate the pool area. Until then, many thanks.

Matt Shough, Director of Rooms

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Reviewed 14 January 2013

We just got back from an extended weekend trip out to the LA area. Viceroy definitely had the boutique feel that my wife and I were looking for. Very Chic, and they even had a citrus scent running throughout the hotel which we loved. The service was exceptional. When we checked in James was able to upgrade our room. When he overheard it was our anniversary weekend, he surprised us later with a bottle of champagne and chocolate covered strawberries sent to our room. The hotel alone was what we had expected and this type of service brought it to another level.

Room Tip: Higher rooms have better view of the ocean
  • Stayed: December 2012, travelled as a couple
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Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, Manager at Viceroy Santa Monica, responded to this reviewResponded 26 January 2013

Dan C,
Happy belated anniversary and thanks for sharing the details of your special stay. Thanks also for the shout out to James who is truly one of our superstars. If you loved the citrus scent in the lobby stay tuned for the custom scent we're working on for the guest rooms. We hope we'll have the opportunity to welcome you and the Mrs. back soon.

Matt Shough. Director of Rooms

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