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“Outstanding service, facility and location”
Review of Shore Hotel

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Shore Hotel
Ranked #1 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 28 February 2012

Did a "staycation," as I only live 20 miles away, but took advantage of off-season rates to stay by the ocean. The hotel is new and clean, and simplistic and modern in design. Everyone, from valet to check-in, was courteous and cheerful. I checked in quickly, however the hotel was not near capacity. Still, check-in staff was friendly and fast.

I had a partial ocean view room on the fourth floor, with the balcony looking southwest to the ocean. And yes, the way Ocean Avenue is designed, it is on a bluff overlooking the beach, and not "on the beach" in the traditional sense. However, it's a short distance to the ocean.

Room was spacious, usual amenities for the price, including nice towels, flat-screen TV, MP3 dock and a comfy bed. No criticisms, had a great stay and worth the price paid ($267/night). I rarely give five out of five, but Shore Hotel hit all aspects well.

  • Stayed: January 2012, travelled solo
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Thank Nutria2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichelle N, Assistant Front Office Manager at Shore Hotel, responded to this reviewResponded 29 February 2012

Hello Nutria2008! Thank you so much for taking the time to write a review. We are so excited that you enjoyed your "Shore Experience" during your "staycation!" We aim to provide excellent guest service while offering a comfortable stay in our brand new and modern rooms. It pleases me to know that we have succeded with this endeavour during your visit and your praises will be shared with our entire team. We hope that whenever you need another mini get-away, you will think of us! Thank you again and we hope to see you soon.

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2,361 - 2,365 of 2,895 reviews

Reviewed 28 February 2012

My youngest daughter from Northern California and my grandaughter from SCAL all met up at the hotel to celebrate my birthday. We enjoyed the room, modern features and assets. Great reception at check in from "Cash". Sound proof room worked as we were right next to the pool/jacuzzi on the first floor. Both pool & jacuzzi were nicely heated with fresh towels,comfy chairs and outdoor heaters for the cool evenings. Beds were very comfortable. Immediately adjacent to great dining and a skip away from the pier. We walked to see the Cirque du Soleil show "OVO" and hung out at the pier afterwards. Spent lots of time of the beach the next day. Hotle staff aptly recommended good dining. Minor details for the hotel to improve upon: 1. Assuring mugs available for the coffee/tea set up in the room 2. The sliding door was off its track 3. The parking overnight for guest is rather pricey considering the hotel cost. All in all we had a great stay and Iwe recommend the hotel.

Room Tip: Take the ocean view...its well worth it. Rooms sound proof so being next to the pool is not a probl...
  • Stayed: February 2012, travelled with family
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Thank Lenora F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichelle N, Assistant Front Office Manager at Shore Hotel, responded to this reviewResponded 29 February 2012

LenoreF, thank you for the review! Happy Belated Birthday! We are so delighted to hear that Shore Hotel helped to make your birthday a memorable one. We will be sure to pass along your praises to Cash, as she and our entire team of dedicated hoteliers help to create the unique atmosphere that wows our guests each and every time. Our location is one that is very accessible to all that Santa Moinca has to offer, which right now happens to be the amazing Cirque du Soleil show OVO! Your suggestions are very well noted and have already been passed along to the appropriate departments for improvement/repair. We hope to have you again very soon and thank you so much!!!

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Reviewed 27 February 2012

At first i was disappointed that we were not right on the beach (across the street, Pier is right in front) The hotel is beautiful. Our plane back to NY was in the late evening, when i asked if we could check out later, we were allowed to ck out by 1pm. Although we had no access to our room after check out, we were told we would be allowed to use the bathroom/showers in the gym and that we could leave our car in the lot until it was time to leave. This was very helpful bc we had a lot of time to kill all day. I would suggest more hangers or hooks in the bathroom. Our room was quiet (4th floor) and had a small view of the beach. This was pricier than what i'm normally used to but it was worth it in the end!

  • Stayed: February 2012, travelled with family
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Thank eastbay2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this reviewResponded 28 February 2012

eastbay2,
Thank you for taking the time to share your experience with us. We are very proud to hear that we were able to assist you with a late checkout and to ensure you were able to board your late flight back to NY refreshed and relaxed. We take great pride in creating a true escape for our guests that leaves them feeling valued and replenished. We look forward to your return and thank once again for your review!

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Reviewed 27 February 2012

We ended three weeks in California with four nights at The Shore for some R&R. When we arrived, there was some misunderstanding over the category of room I thought I'd booked through their website. It turns out that as well as direct ocean view rooms there are premium ocean view rooms and these are the ones right at the front of the hotel. Michelle the duty manager did all she could to mitigate our disappointment and upgraded us to the premium room after our first night there, thank you so much. This type of gesture demonstrates genuine concern for the customer's experience, and is what makes this such a great hotel. As with Michelle, all the staff were really helpful and friendly, dispensing advice and booking taxis and car rental for us.

The rooms were beautifully furnished, exceptionally clean, with excellent complimentary coffee provided. The location is perfect to explore Santa Monica, and the fact that there is no cafe or restaurant on site was not a problem because you are so close to so many restaurants. I have some friends coming to Santa Monica soon and have recommended The Shore to them, I'm sure this hotel will be a huge success if they maintain their immaculate standards of service.

Room Tip: Make sure you book a premium ocean view room if you want a large balcony directly overlooking Ocean...
  • Stayed: February 2012, travelled as a couple
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1  Thank Escape_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this reviewResponded 28 February 2012

Escape_London,
Thank you for choosing us here at Shore Hotel during your trip to California from London. We are delighted Nichelle was able to help you find the picture perfect situation and room during your 4 nights with us. We aim to create a personable experience second to one and a huge requirement in doing so is our staff’s commitment to doing anything and everything needed to create a true escape for our guests. We greatly appreciate you recommending our new hotel to your friends and family and thank you for your review!

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Reviewed 27 February 2012

A beautiful and modern new hotel right on the beach! Perfect for a getaway or work trip. Super close to airport. Loved the views, the functional work space, cool decor and great eco-friendly Zero% bath amenities! Wish I could've stayed longer to enjoy the pool and more of the glorious Santa Monica sunsets!

  • Stayed: February 2012, travelled on business
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Thank SoapGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this reviewResponded 28 February 2012

SoapGirl,
Our entire passionate team aims to create a memorable experience that leaves our guests excited for their return and we are so delighted we accomplished this during your stay. We hope to see you again in the very near future and thank you for your review!

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Additional Information about Shore Hotel

Address: 1515 Ocean Avenue, Santa Monica, CA 90401-2118
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 36 Hotels in Santa Monica
Price Range: ₹ 24,860 - ₹ 37,030 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shore Hotel 4*
Number of rooms: 164
Official Description (provided by the hotel):
The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property.Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more   less 
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