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“Great Stay” 5 of 5 bubbles
Review of BEST WESTERN PLUS All Suites Inn

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BEST WESTERN PLUS All Suites Inn
Ranked #9 of 53 Hotels in Santa Cruz
San Francisco
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Stay”
5 of 5 bubbles Reviewed 23 April 2012

We had a great stay at Best Western Plus Santa Cruz. The breakfast was everything that we needed and we enjoyed the waffles. Our room had a sitting area which was great with two teens we needed space to unwind and not get in each others way. We were close to the Baordwalk, not walking close, but very convenient. The staff at check-in were really helpful and friendly. All in all a great place to stay in Santa Cruz

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Traveldad43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, 18 June 2012
Thank you so much for taking the time to write this review. I am glad you enjoyed your stay, and hope to see you next time you are in the Santa Cruz area.

Lacey Goldstein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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596 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Cairns
1 review
5 of 5 bubbles Reviewed 21 April 2012

Can't recommend this hotel enough - we arrived late after a drive up from LA and the manager and staff were absolutely amazing! Travelling with teenagers, the 2 bedroom suite was perfect, great breakfast, very helpful to us Aussie's with what to do and see in area.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pennie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, 23 April 2012
Thanks so much for your kind review. We do pride ourselves on having a wonderful team, and truly creating the guest experience. I am so glad to hear you were able to enjoy the room, and our beautiful local area. We hope to see you next time your travels bring you to the Santa Cruz area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 17 April 2012

I booked this chain hotel based upon its fairly good ratings on TripAdvisor. What a bum-steer that turned out to be! Check-in was pleasant and efficient, but it was all downhill from there. After settling in to our room after a long stretch on the road, there was no guest binder to assist the weary traveler with nearby eateries, TV channel guide, etc. A minor annoyance, but this is the first hotel where there was absolutely nothing to tout the hotel or its nearby amenities. The parking situation was a nightmare! There are more compact spaces than regular size spaces, and even those compact spaces are small -- so small that a Prius couldn't stay within the lines! As such, most pickups and SUVs simply took up two spaces regardless. More vehicles would fit in their underground garage if they had less, but decent-sized spaces so some wouldn't feel the need to hog two of them in order to avoid door dings. And, how about that mold growing on the bathroom ceiling? Nice touch! If you are used to a vanity and counter space in your bathroom, forget it. A pedestal sink is all you get. And, the free breakfast? Get there early before they run out of breakfast meat and coffee -- yes, coffee! Talk about a sin! Thankfully, check-out was just as efficient as check-in because I couldn't wait to hit the road again. Want a positive? The wi-fi worked without a hitch and the room has a sitting area that makes your room a "suite."

  • Stayed April 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sharks90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, 20 April 2012
Thank you for taking the time to write a review of your recent stay with us. I am sorry to hear you had an unpleasant time at our hotel. It is thru guest feedback that we can improve and make changes as necessary. I assure you that the problems you experienced are not a reflection of our normal practices at the hotel. I would love the opportunity to speak with you further regarding all of the comments you have provided to us, please contact me at lgoldstein@bprproperties.com so we can discuss. Thanks!

Lacey Goldstein
General Manager
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Carlsbad, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 16 April 2012

The hotel is in a good location, a brisk walk to shops and dining and it is a good value, especially if traveling with kids. Breakfast is included. Nothing fancy and the room could use some paint touch ups, but overall, I have stayed here twice and it works out well. I would not choose this for a romantic getaway.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank casadecarrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, 20 April 2012
Thank you for your recent review. I am glad to hear you are a repeat traveler to our hotel, and that you enjoy walking to the downtown area for shops and dining. Please feel free to contact me directly if I can be of any assistance when making future reservations.

Lacey Goldstein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 3 April 2012

We went to Santa Cruz weekend before last and stayed at Best Western on Ocean St. The staff were all very nice and friendly. Since it was raining off and on during our visit, it was nice to have covered parking, it was well lit and we felt safe. Our room was a suite so it was nice to have a sitting room with a tv, sofa and chair. You could hear some noise from people going down the hall from the sitting room but back in the bedroom it was quiet. The room was very clean and I like the way they go about keeping it that way. They have tv remotes that are easy to sanitize and the coffee maker requires no pot. You drop in a cartridge of coffee and hold your new plastic cup under the maker to get your coffee. No nasty dirty coffee pot to worry about.
The breakfast bar was nice. Nothing real special but you can get waffles, eggs, bacon/sausage toast, bagels, fruit, cereal, etc. Good coffee!

We will stay here again.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, 20 April 2012
Thank you so much for taking the time to review our hotel. It was so nice to hear all about the great experience you had with our hotel. The Best Western Family takes pride in cleanliness, and has added some great cleaning tools to all the Best Western properties to ensure our staff cleans to the highest of standards. We use both UV Sanitizing wands and black lights to ensure the room is deep cleaned on a regular basis. We also offer some great amenities such as those you highlighted such as the clean remotes for the TV, and the one cup coffee makers. We look forward to you staying with our hotel and the Best Western Family in the future.

Lacey Goldstein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS All Suites Inn

Property: BEST WESTERN PLUS All Suites Inn
Address: 500 Ocean St, Santa Cruz, CA 95060
Phone Number:
Region: United States > California > Santa Cruz
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#5 Best Value Hotel in Santa Cruz
#7 Romantic Hotel in Santa Cruz
#8 Business Hotel in Santa Cruz
#13 Family Hotel in Santa Cruz
Price range (per night): ₹ 7,374 - ₹ 15,020
Hotel Class:2.5 star — BEST WESTERN PLUS All Suites Inn 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more   less 
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Also Known As:
Best Western Plus All Hotel Santa Cruz
Best Western Santa Cruz
Santa Cruz Best Western

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