We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Room was beautiful but a bum tried walking in!”
Review of Continental Inn

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Continental Inn
Ranked #23 of 54 Hotels in Santa Cruz
Reviewed 22 August 2011

We searched all over Santa Cruz for an affordable room near the boardwalk on a weekday and after going next door (which smelled HORRIBLE) we decided to stay at Continental. The room was beautiful. Hardwood floors, flat screen, etc. Cable channels sucked but whatever. We had my 4yr old son with us and were putting him to bed when a BUM tried to WALK into our ROOM! He opened the door, looked in, said "Sorry" and walked away! By the time my hubby got to the door, he was gone. Come to find out, the door doesn't lock unless SLAMMED shut and we just made sure to lock the top lock too. It was noisy & people were walking by the room all night but it was cheap and clean. The breakfast bar was great and it didn't smell at all where we were. It did suck that the pool was across the street and approx. 8ft long by 5ft wide. That is a glorified hot tub as far as I am concerned! All in all, I liked it and will probably be back!

Room Tip: Walk in, weekday rate is $78 but with taxes $99
See more room tips
  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank BettyNBob215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (202)
Traveller rating
Traveller type
Time of year
Language

126 - 130 of 203 reviews

Reviewed 17 August 2011

Booked three days with these people online. The room was fine, but in a bit of a shaky area. The second day we were there, three police cars showed up at the hotel with an ambulance and about 6 cops went into the hotel. All three days, there were some pretty seedy characters hanging out in general area. So, the problem: THEY CHARGED OUR MASTERCARD THE FULL THREE DAYS BEFORE WE EVEN CHECKED IN. Not knowing this, the day we checked out, we told them we wanted the room put on our American Express instead of the Mastercard. They gladly did so, without ever telling us they had already billed the other card for three days. I was told by a Haley, at the hotel, they never bill the card until you check out, (oh really?) she then said, per her manager, who wouldn't talk to me, the fees would not be reversed for 7 days. I left a message for the manager, she never called me back. I called three times, quite upset and was told she was UNAVAILABLE TO TAKE CALLS! The receptionist had one excuse after another, talking nonstop and not letting me say anything. I was absolutely furious. They definitely have the rountine down very well.

I called Mastercard and was told they (Continental) had made no attempt whatsoever to wind down the double charge, but could have instantly taken care of it, had they chosen to. Mastercard actually had to reemburse our account themselves. They are also having their legal department investigate this transaction with Continental. I noticed no other complaints along these lines, but an opportunity to double charge probably hadn't come up in a while. Be very careful should you decide to stay at what I consider a very rude, scam operation.

  • Stayed: August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

This hotel was not satisfactory in my opinion. The room has 2 queen beds and I was quoted $210 plus tax. First of all, it was given a AAA rating along with three diamonds...WHY??? As soon as we walked in it smelled like urine. The pull out mirror was broken in the bathroom, there was a hole in the wall behind the toilet, cracks in the tile near the bathtub. The bathroom is small and so is the room. Didn't use the air conditioner because the vent had a pile of dust in it. The room was dusty. Hardwood floors were scratched..EVERYWHERE! At 2:30 in the morning the occupants next door were loud and drunk..college students!! After I complained to management about the room they gave me a 10% discount..whatever!!

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Fresno_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2011

The pictures on this site are very deceiving the room I stayed in looked nothing like the picture. The room had gross sticky carpet and bedspreads that have been there since 1982. When I asked Haily, the charmer at the front desk to be moved because of the noise, she so pleasantly exclaimed "that is what you get when you book a room on Ocean St." Check out the next day. This was the worst night I have ever spent in a hotel.

DO NOT STAY HERE!

  • Stayed: July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank CColy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2011

My wife and I stayed here while we were waiting for our house to be finished. The place is horrible they rent the rooms to any drug dealer, meth freak, alcoholic, party animal in Santa Cruz. When we would call the manager about the all night parties or the fights from the prostitution ring down the hall nothing would happen I could not figure out why the management would not do anything about this , then I got it they are taking a cut on all the action that's happening here and boy there's a lot. So unless you want to take a walk on the wild side stay away from this place.

  • Stayed: January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Khunchum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Santa Cruz hotels
1.0 km away
Quality Inn
Quality Inn
#8 of 54 in Santa Cruz
512 reviews
1.2 km away
Ocean Pacific Lodge
Ocean Pacific Lodge
#26 of 54 in Santa Cruz
380 reviews
0.5 km away
Hotel Solares
Hotel Solares
#38 of 54 in Santa Cruz
687 reviews
Show Prices
Show Prices
Show Prices
0.1 km away
Best Western Plus All Suites Inn
0.8 km away
Comfort Inn Beach/Boardwalk Area
1.2 km away
Bay Front Inn
Bay Front Inn
#41 of 54 in Santa Cruz
557 reviews
Show Prices
Show Prices
Show Prices

Been to Continental Inn? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Continental Inn

Address: 414 Ocean St, Santa Cruz, CA 95060-4636
Region: United States > California > Santa Cruz
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 54 Hotels in Santa Cruz
Price Range: ₹ 5,651 - ₹ 16,174 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Continental Inn 2*
Number of rooms: 49
Official Description (provided by the hotel):
The Continental Inn is an affordably elegant hotel in the heart of Santa Cruz, just minutes from the Santa Cruz Beach Boardwalk and Municipal Wharf and just a short walk to the downtown area. Business and leisure travelers alike appreciate the amenities of our hotel. For comfort, convenience and quality service, the Continental Inn is your choice when visiting Santa Cruz. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com and TripOnline SA so you can book your Continental Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Continental Hotel Santa Cruz
Continental Santa Cruz

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing