I travel a lot for pleasure & work. I've stayed at several hundred hotels around the world....the one night I stayed at this hotel was the worst nightmare hotel experience I've ever had. It was late and my daughter & I were exhausted from driving all day. Front desk gave me my room key and we headed up to Room 311. My key wouldn't work. A Housecleaner helped me get the door open and inside was a man with his maintenance cart. Went down to the front desk and told them what happened. She called and the maintenance guy said he was done and we could go in.
My daughter and I ate the rest of our dinner and headed to our separate bedrooms. I took off one shoe and noticed a cockroach run past my foot. I freaked out...took a few steps back and saw another one coming towards me from under the bed and a third from behind the nightstand. I started screaming hysterically. Roaches are my biggest fear. Ran into my daughters room saw a fourth roach coming from her bathroom. I called the front desk screaming for help and the night clerk said he would be right up. I was standing on a kitchen chair waiting...and waiting...and waited more. Almost two hours pass and I'm still stuck on the chair with a full blown panic attack. My daughter and I couldn't wait any longer and ran for the door and went to the front desk. The guy said sorry for not going up but he didn't have anyone to cover the desk long enough to check on the situation. He said we can switch rooms....had no other choice by that time but to stay there. We were offered no help in moving our things to the new room. He didn't seem to care that he made us wait half the night and not bother to show up. It was almost 4:30am by the time we got settled into the new room. We had two hours of sleep before heading back on the road for another 500miles of driving. So hard to keep awake with only 2hrs of sleep and driving 100's of miles on desolate I-5.
I guess this is how the hotel treats its Marriott Gold Elite members! Great service....horrible!!!!
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- Also Known As:
- Residence Inn Santa Clarita Stevenson Ranch Hotel Santa Clarita
- Santa Clarita Residence Inn