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All reviews valet parking state street great location quiet hours historic hotel historic elevator heart of downtown boutique style within walking distance continental breakfast beautiful lobby central location an older hotel shops and restaurants valet service main street comfortable bed
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Reviewed 25 September 2018

We were quite disappointed with this hotel. Perhaps we expected too much for almost £200 for 1 night in Santa Barbara. The hotel was nice and the bedroom was a reasonable size but we expected more for the money. The best thing about the hotel was the location. It was also very clean.
Breakfast was served in the entrance to the hotel and a vagrant walked in and filled a large coffee cup he had brought in. A member of staff had to nudge him away from the breakfast area and ask him to leave the hotel. This was right next to where we were sitting. There must be another area that breakfast could be served. The orange juice wasn't great and was served in disposable plastic cups. The coffee was ok but was served in paper cups. There wasn't much on offer for eating. The little waffle machine was good but there wasn't a great selection for breakfast.
There was water in the bedroom (a bottle each) and that was appreciated.
There are no facilities at the hotel and we were disappointed to be charged $15 to park. It was a bizarre system where you are directed to park in one space and then the car is moved by a valet to another space approx 8 feet away. There are only around 12 spaces in the carpark so it seems like a needless process.
We would possibly stay at the hotel again if we got a good deal but would not stay again at a cost of almost £200.
Staff were friendly and helpful.

Room Tip: No rooms would have much of a view because of location.
Stayed: September 2018, travelled as a couple
Thank parklea07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSB, Guest Relations Manager at Hotel Santa Barbara, responded to this reviewResponded 5 weeks ago

Hi Parklea,
Thank you for taking the time to provide us with your feedback, we appreciate hearing from our guests to help us improve our overall experience. We are happy to hear that you found our staff friendly and helpful.

We can see how you would be confused by our valet parking, but we actually have an offsite lot right across the street where we also park cars in addition to the small onsite lot directly behind the hotel.

I will note that our rates do fluctuate throughout the year and if you were interested in visiting again I would recommend coming during the months of November and December. It is a beautiful time of year here. Next time you come please call us directly. Booking directly with the hotel will also mean you are getting the best rate. We look forward to welcoming you back.

Thank You,
Jennie Jacobs
Director of Sales and Marketing

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Reviewed 17 September 2018

The Hotel of Santa Barbara kept its original beauty and yet provides a modern service and comfortable feel. The only thing that reminded us it was an antique building was the elevator, which you would have to push a button to open the door, then slide the fold-able door in order to get in. Our room is facing the State street, but it was very quiet and comfy at night. The location is perfect, we could walk to all the major attractions we planned to visit. The breakfast was so good, everything was fresh and delicious. The staff including the valet parking attendant were all very friendly and helpful.
PS. If you would have time while visiting Santa Barbara, please visit the Courthouse. It is a gem.

Room Tip: Our room was facing the State, but it was surprisingly quiet.
  • Stayed: September 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank jandj0712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSB, Guest Relations Manager at Hotel Santa Barbara, responded to this reviewResponded 17 September 2018

Dear J and J,
Thank you for the thoughtful and thorough review. We are happy to hear that you enjoyed our historic charm and modern features, including our breakfast (the pastries are from local patisserie Renaud's and they are the best croissants in town.) We look forward to welcoming you back to Hotel Santa Barbara in the near future!

And we agree, the Santa Barbara County Courthouse is a beautiful place to visit during a stay in Santa Barbara.

Thank You,
Jennie Jacobs
Director of Sales and Marketing

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Reviewed 3 September 2018

Our room was so clean and the bed very comphy. We love this great hotel that feels like you are in Europe. The breakfast of pastries, fruit etc perfect. We love the location because you can walk up or down State Street.

Room Tip: Ask for your own personal needs. Staff very helpful
  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank LoveTravel612434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSB, Guest Relations Manager at Hotel Santa Barbara, responded to this reviewResponded 10 September 2018

Hello EarlandMary14,
Thank you for your review. We love to hear when guests appreciate our old world charm. And those pastries are from Renaud's Patisserie in town. The very best. We look forward to inviting you back again soon!

Jennie Jacobs
Director of Sales and Marketing

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Reviewed 3 September 2018 via mobile

Our last night before LA and what a lovely traditional hotel. Rooms
Big and clean with the exception of the ripped cushion. Good
Location a short walk to beach and in the main shopping strip. Only problem was the $15 valet charge where you drop your car off in car park and is then moved to a car space!! Something we could do ourselves. Otherwise a nice property.

Stayed: August 2018, travelled with family
1  Thank WarrenT721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSB, Guest Relations Manager at Hotel Santa Barbara, responded to this reviewResponded 10 September 2018

We are so glad you found us Warren. Thank you for letting us know about the ripped cushion. We will be sure to get this repaired right away. We do have a second valet lot across the street from the hotel, so often they have to move cars over there. We do hope that you will come back again soon.

Regards,
Jennie Jacobs
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018

When we arrived at the rear parking lot to the hotel we immediately knew we were in for a special time. The parking attendant was extremely helpful, friendly, and knew our name already somehow. Access to the hotel from the lot was very convenient. The lobby of the hotel is very attractive, and the entire hotel staff was exceptional. One got a feeling of old-world elegance in this hotel. Our room was spacious and very comfortable. I especially enjoyed the pastry-laden complimentary breakfast. Finally, the location on the main street of Santa Barbara was perfect.

  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BAMM52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSB, Guest Relations Manager at Hotel Santa Barbara, responded to this reviewResponded 10 September 2018

Hello BAMM52, thank you for choosing Hotel Santa Barbara for your stay. We are so happy to hear that you enjoyed our historic charm and our helpful staff. We look forward to welcoming you back again soon for another stay and some more of those decadent croissants.

Thank you,
Jennie Jacobs
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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