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“What a Surprise!” 4 of 5 bubbles
Review of Holiday Inn San Mateo-San Francisco SFO

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Holiday Inn San Mateo-San Francisco SFO
Ranked #5 of 12 Hotels in San Mateo
Certificate of Excellence
GreenLeadersBronze level
artbcpa
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“What a Surprise!”
4 of 5 bubbles Reviewed 10 June 2012

The only reason I booked this hotel was because the two closer to my destination were full. Since I am a Priority Club member, I decided to try the Holiday Inn San Mateo. From the moment I reached the front desk, I was treated like royalty. The clerk at the front desk immediately searched for available upgrades and I was offered a choice of two different suites which were vacant for the night. Whether they do this for all guests or only for Priority Club members, I don't know, but this is a reason in itself to join.

The room was big and bright; the computer access was free, and the food from room service was excellent and not over priced at all. With regard to other reviewers comments about the WiFi, I would like to make this comment about this hotel and most others. WiFi is often inconsistent based on your location in the hotel. So when hotels offer hard wire connections, ALWAYS opt for it, unless your computer does not have that kind of connection. This Holiday Inn does have hard wire connections and mine was exceptionally fast. As for the food, I had both dinner that night and breakfast the next morning at the hotel and was very pleased with the quality and size of the portions. The service was a little slow; so if you are in a hurry, I would suggest going down to the restaurant. The one negative I might mention for my stay at the Holiday Inn San Mateo is the difficulty in getting to the place. Coming form the airport, you actually have to get off the 101 and go the other way. There is no exit where the hotel is. In summary, although the location was a little further from my destination and a little difficult to get to, I would choose to stay here again. This is a very good property with outstanding service by a well trained staff.

  • Stayed June 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank artbcpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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265 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
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English first
California
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 2 June 2012

At a glance, the hotel and rooms overall look nice. The rooms are clean and large. However, when staying there, you'll notice some issues that a hotel like this should not have. First of all, the wifi is basically non-existent. It may be better if you're closer to the lobby, but from our room, the wifi was basically not usable at all. You needed to have a laptop plugged into an ethernet cord just to get a decent internet connection here. Also, the heater in the room didn't really work well. It was running the entire evening, night, and until the next morning. It didn't start actually heating up the room until about 6:00am. Finally, I had requested a late checkout (1:00pm) the day before, vs. their usual checkout time of 12:00 non. However, at 11:00am, housekeeping knocked and asked when we were leaving. When we said we had a late checking, housekeeping said, "so... you're checking out at noon?" Really, I don't like being rushed out of the hotel even before the checkout time. Still, the front desk staff gave us a huge room and the room still looked nice and clean, so I'll give the hotel 3 stars.

  • Stayed May 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank flipsyde112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review, 7 July 2012
Dear flipsyde112,

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 28 May 2012

Great location if you are catching a flight at the SFO airport. It is convenient to shopping malls, restaurants, etc if you have your own car. Big rooms. Clean rooms and comfy beds. No adjoining rooms for families though as it is more of a business hotel. Be warned though as the commotion from the room above caused our window frames and ceiling to shake as if there was an earthquake...

  • Stayed May 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alsq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puyallup, Washington
Level Contributor
142 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 27 May 2012 via mobile

First time at this place. room was very clean and spacious. would stay here again if our proffered hotel is overbooked again.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MaMa6363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, MN
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 24 May 2012

Booked two rooms using priority club rewards on May 2nd, 2012. Never stayed here before, but they state that they have a shuttle to SFO airport. Returned my rental car early night before my departure so I would not have to deal with returning the rental car the moning of my flight out of SFO. The hotel was totally understaffed that day. One young woman who seemed pretty young had to manage the hotel that night. We made three calls to get the shuttle service from SFO to the hotel. Long story short, after almost an hour of waiting we ended up taking a taxi to the hotel. Once there I asked for a Manager and was told that the only person was the young lady holding up the fort. Still have not heard from the manager even though I left my cell phone. And by the way, I am a platinum priority club member. Would not recommended this hotel for business travelers or anyone needing to be close to the airport or shuttle service. You can do better with other Holidayinn brands. This was just not what I would expect. Never again at this hotel. Cost me more in the long run. And did I mention again that even as a platinum priority club member I have not heard from the general manager or anyone from the hotel. Take your business elsewhere.

Room Tip: Another hotel.
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  • Stayed May 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank MKandLSaintPaul_MN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review, 7 July 2012
Dear MKandLSaintPaul_MN,

Thank you for taking the time to relay your comments regarding our property during your recent stay. I apologize for the inconvenience you experienced concerning the shuttle service. Let me take this opportunity to inform you that this matter will be looked into. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to San Mateo.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Mateo-San Francisco SFO

Property: Holiday Inn San Mateo-San Francisco SFO
Address: 330 N Bayshore Blvd, San Mateo, CA 94401-1235
Phone Number:
Region: United States > California > San Mateo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in San Mateo
#3 Family Hotel in San Mateo
Price range (per night): ₹ 7,783 - ₹ 24,624
Hotel Class:3 star — Holiday Inn San Mateo-San Francisco SFO 3*
Number of rooms: 110
Official Description (provided by the hotel):
The Holiday Inn & Suites San Mateo / San Francisco SFO is the newest and most modern hotel in the area. Conveniently located off US-101, we are situated among fine dining, world-renowned attractions, endless shopping possibilities and vast business opportunities. Our prime location places you within minutes from the San Francisco International Airport, Downtown San Francisco, Golden Gate Park, Monster Park, San Mateo Expo Center, Downtown San Mateo, AT&T Park, Half Moon Bay, East Bay, Pier 39, Alcatraz, Fisherman's Warf, Hillsdale Mall, Pacifica Beach, Golden Gate Bridge and is a short drive from Napa and Sonoma Valley which hosts some of the finest vineyards in the world. ... more   less 
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Also Known As:
Holiday Inn San Mateo-San Francisco Sfo Hotel San Mateo
Quality Inn San Mateo
San Mateo Quality Inn

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