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“Great place to stay coming to or going from Costa Rica”

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Country Inn & Suites by Carlson San Jose International Arpt
Ranked #16 of 75 Hotels in San Jose
GreenLeadersBronze level
Port Alberni, Canada
Level 6 Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Great place to stay coming to or going from Costa Rica”
Reviewed 24 February 2012

Very close to the airport with shuttle every fifteen minutes. Breakfast included does not mean a bun and coffe continental style, rather a full course one with eggs, sausage and of course, rice and beans!

  • Stayed February 2012, travelled as a couple
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    • Service
Helpful?
1 Thank RosemaryRonalds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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254 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Orlando
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2012

This is one of the worst hotels I have been to in a while. The room was mostly clean, but almost all of the furniture is outdated. There is a refrigerator and microwave in the room, but the refrigerator was intermittently very loud and woke me up several times. I was on the first floor and the floors above are so thin that it felt like the people above me were going to come through the floor. The walls and doors were also extremely thin and resulted in loud bangs and shudders all night long from other people shutting their room doors.

My room was in the corner right next to one of the entrances. I was staying for two nights so the second day at about 3PM I requested to have my room moved thinking that I was just in a bad location. The very rude and uncaring desk employee typed on her computer for about 10 minutes while I waited and then informed me that they only had one other room on the first floor that was near housekeeping where it would be loud. I asked her if the hotel was fully booked and she would not answer, she only said "that's all we have". I was on a work trip and did not book with a low rate. It was also the middle of the day and should have been easy to move me. As i said above, extremely rude and discourteous front desk staff.

There was a breakfast bar that was adequate and the housekeeping staff seemed nicer than the rude front desk staff.

I will never stay at this hotel again and will be very skeptical of Holiday Inn Express in the future.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaxx323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GA
Level 5 Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 February 2012

Room was decent, nothing fancy which is consistent with the brand although it's definitely at the low end of the brand standard. If you're looking for a vacation spot, I don't recommend even though they have a small pool. But, if you're looking for a bare bones kind of place, the price is more than reasonable given the location (e.g. Bay area). It was clean if spartan accommodations.

Room Tip: I was on the side opposite of US-101 - don't know if it made a difference, but it was quiet enou...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LowKey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hershey, PA
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 February 2012

I wound up having to spend a night by SJC at the last minute. I chose the HIE because of the price ($69/night) and the shuttle service. The hotel is older and the rooms were a little odd. My bathroom door wouldn't stay open and the window looked directly into a solid wall. The room was quiet though. Breakfast was good and the hotel worked fine for my needs. If I needed to stay in the area, I would probably stay here again, unless another hotel was close to this price.

  • Stayed January 2012, travelled solo
    • Value
    • Location
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Helpful?
1 Thank Alexa0614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaluma, California
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 October 2011

We choose this hotel to attend a concert at the HP Pavilion which was only a 10 minute drive away. The staff were extremely helpful in the directions to get us there: I didn't believe her at first but took the route anyway. We only needed to make one turn and ten minutes we were at the HP.

The rooms were exceptionally clean and a clean room takes precedence, because if it isn't clean: nothing else matters.

I would recommend this hotel to anyone looking for a convenient and clean place to stay.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NashMan10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites by Carlson San Jose International Arpt

Property: Country Inn & Suites by Carlson San Jose International Arpt
Address: 1350 N 4th St, San Jose, CA 95112-4713 (Formerly Holiday Inn Express San Jose International Arpt)
Phone Number:
Region: United States > California > San Jose
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in San Jose
Price range (per night): ₹ 7,256 - ₹ 19,649
Hotel Class:3 star — Country Inn & Suites by Carlson San Jose International Arpt 3*
Number of rooms: 126
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites by Carlson San Jose International Airport. We are conveniently located 1.8 miles from the airport with easy access to major highways. Complimentary airport shuttle service available. Here for a convention? The light rail transit system is only two blocks away, which provides easy access to downtown San Jose, the San Jose McEnery Convention Center, and the Santa Clara Convention Center. Our hotel is perfect for the corporate and leisure traveler, offering renovated rooms and exceptional service. Here on business? We are in the heart of Silicon Valley, surrounded by several distinguished companies such as Siemens, Agilent Technologies, and Intel. We are just minutes away from the brand new eBay, Inc. facilities. If you're looking for a getaway, our hotel offers discount tickets to the world famous Winchester Mystery House. We are a short drive away from Paramount's Great America, and located just 30 miles from Santa Cruz Boardwalk and beaches. Whether it's relaxing in our pool and spa, an invigorating work out in our fitness center, winding down with a latest release pay-per-view movie, or working from your room with our high-speed Internet access, you are sure to enjoy your visit to Country Inn & Suites by Carlson San Jose International Airport. ... more   less 
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Also Known As:
Holiday Inn Express San Jose International Arpt Hotel San Jose
Holiday Inn San Jose
San Jose Holiday Inn

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