The best thing about this hotel is that it is very close to the airport and the shuttle service was excellent. The second best thing is that the breakfast buffet is good and reasonably priced. The third good thing is that the rooms are large. So overall for a one night stay it is OK but the hotel is "grubby" there is no where to get food after 10:00 pm, the pool was not kept stocked with towels and one reception staff member was deceptive. We had booked executive level with balcony room and breakfast in the "club" level. When we arrived this staff member told us there were no executive rooms left so he was putting us in as good a room overlooking the pool and would give us two vouchers for $10 for breakfast (there were three of us). Well the room was not overlooking the pool, but there was a view of a roof with air conditioners!!! I went back to reception and said I would not pay the same rate for this room. Fortunately, another staff member saw the manager and reduced the room rate by $50, but I should not have needed to complain. I felt as though the original staff member was trying to deceive me.... Shame on him, he needs to go back to hotel management customer relations course 101. I've stayed at a few Doubletrees in various cities, this one needs updating.
- Official Description (provided by the hotel):
- Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. Please note: a valid credit card is required for nightly $75 deposit fee. ... more less
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- Also Known As:
- Doubletree By Hilton San Jose Hotel San Jose
- Doubletree San Jose
- San Jose Doubletree