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“GREAT PLACE”

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BEST WESTERN San Dimas Hotel & Suites
Ranked #1 of 5 Hotels in San Dimas
Certificate of Excellence
Panama City, Panama
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“GREAT PLACE”
5 of 5 bubbles Reviewed 29 February 2012

Great place to rest. comfortable beds. good size rooms. Microwave and refrigerator in room with sink. Enough closet room. GREAT fresh cooked to order breakfast. Had a mix up on the billing but finally got it fixed. Need more people that know the computer system. No elevator to second floor. Carful of the back parking lot. Kids were skateboarding in the evening and they were not too careful. We saw no damage but there are no cameras in the back parking area. Would stay again!

Room Tip: All rooms would be fine. We were in from and had no trouble with noise. No elevator to second floo...
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  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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247 reviews from our community

Traveller rating
    171
    59
    11
    5
    1
See reviews for
116
55
11
47
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Level Contributor
49 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 9 December 2011

This is a very nice hotel. The rooms were very clean and comfortable. The beds were amazing. Comfortable mattresses, great pillows, down comforter. There were two double beds and a fold out couch bed in our room. Plenty of clean towels. Refrigerator and microwave. A full cook to order breakfast with things like waffles, omlettes, croissant sandwiches, eggs benidict, etc. As well as self serve toast, bagels, cereal etc. There was a pool and hot tub. Parking was easy and free. There was an oversized bathtub in a large bathroom. Everything was very clean and staff was courteous. Located near a freeway but far enough so you don't hear it.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hawaiigirl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 28 November 2011

The room was nice and clean. There was a very good breakfast cooked to order and the staff was excellent with suggestions on things to do with a free afternoon but... the double beds are a little too firm/hard and there is a train that ran throughout the evening...I think it woke us up 3 times...I would definately consider staying here again but would request a room away from the train tracks!

There is a nice outdoor pool and hot tub. The hot tub was hot but the pool was not heated during our visit in November.

Room Tip: Ask for a room away fromt he train tracks or wear earplugs:)
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SDtraveler96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
172 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed 10 June 2011

Checked out after one night of a planned 4-night stay. Room was so musty could not escape or get usedf to small even afer running the fan all night. This room (and I think others) has windows that don't open, so get very little air circulation. Also, front desk staff indifferent. Had to take a conference call in my room 6-9 am, and restaurant opens at 6, so was afraid would get no chance to eat. Front desk clerck completely unhelpful in even making a suggetsion. In contrast, the woman who actually cooks breakfast was great. I showed up at 5:40, well before they were ready to open, and she happily accomodated me with a yummy cooked-to-order breakfast. Kitchen 4, Hotel 0

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SaulPittsburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monzy043, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review, 3 April 2012
I regret that you did not experience a more desirable room upon checkin. Please be advised to call the front desk immediately and arrange for another room. We do our best to keep our rooms clean and refreshed for each check in. By letting us know immediately helps us to isolate the problem to prevent further discomfort for other guests and we need to know when our rooms are not up to your expectations.

Please do not give up on us. We are much better. We hope to see you again soon.

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 13 March 2011

So its 1:10am. You're all snug in your bed fighting over the half size faux down pillowette. All of a sudden you are jarred rudely awake by a train whistle and it sounds like the train is running thru your room. No one bothered to mention that part... nor the extra 35 dollars they charge you for an extra guest. The rooms are not suites its a bed and a couch with a half wall.
The front desk staff was beyond rude. The man, jesse, lied to us. First he told us that the room for 2 people and 3 would fit but the pull out couch was a trundle bed. That's a lie. It's a double bed and a double couch. Overall I gave the room a 4, it's a decent for a motel. The service gets a negative. And so does the train.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alphabetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN San Dimas Hotel & Suites

Property: BEST WESTERN San Dimas Hotel & Suites
Address: 501 W Bonita Ave, San Dimas, CA 91773-2500
Phone Number:
Region: United States > California > San Dimas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in San Dimas
Price range (per night): ₹ 9,439 - ₹ 15,025
Hotel Class:2.5 star — BEST WESTERN San Dimas Hotel & Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
The BEST WESTERN San Dimas Hotel & Suites allows you to stay in comfort, with value and peace of mind--100% nonsmoking hotel. Enjoy a pool and spa centered courtyard surrounded by a beautiful rose garden. Suburban property, adjacent to many cities and to major events. Hotel features double queens, kings, and single queen beds. Adjoining rooms are available. Airports: Ontario International 17 miles, LAX 60 miles. Property located off I-57, 1/4 miles South of I-210. Recently renovated, modern design decorum. Must have ID & credit card upon check in. ... more   less 
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Also Known As:
Comfort Suites Near Fairplex Hotel San Dimas
Comfort Suites San Dimas
San Dimas Comfort Suites

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