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All reviews rose petals the san clemente pier across the street french press coffee no elevator ocean view jacuzzi tub our entire stay location is great bagels fireplace patio refrigerator
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Reviewed 15 July 2017 via mobile

We had fond memories of past stays at Casa Tropicana so we decided to stay again for our anniversary July 10th - 13th. Upon arrival we noticed a crew working on the property blocking access via the normal stairway. When we checked in the property manager informed us of the work being done and had us enter the property from the back entrance. We voiced our concern right away about this construction work and if it would effect the quality of our stay. We were assured that the work would not continue for our entire stay which was not the case. For the two days we were there we heard hammering, drilling from late morning until early evening. They tried their best to work on other floors but on the last day of our check out we had to check out early because they were working our floor and we could not access our balcony area and the noise level was loud. How does a hotel that charges these summer rates schedule construction during the peak season? If we had been warned before we booked we could have made other arrangements. Once you book you cannot cancel so we were stuck upon arrival. Also we learned upon arrival they no longer include breakfast on the balcony even though it was still showing this amenity on their website. After we informed them of this the website was changed. Overall a very disappointing experience and we will be giving other beach resorts our business going forward.

Date of stay: July 2017
Trip type: Travelled as a couple
1  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

We stayed here for 6 nights in summer and weren't impressed by much at all.

Check in procedure and parking
My elderly mother had to check-in in a rush because the lady from front desk had called and requested she come as soon as possible to check-in. We got there about 5:30pm and had to unload all our luggage out back and haul it down the stairs to our room. There was no explanation of facilities or services provided by the hotel (which are none bar the communal kitchen). We honestly weren't sure they would come to make up the room the next day.

The issue with parking arose because they did not make it clear to my elderly mother that the parking was contained in a different building to the hotel itself. We stood for a while trying to figure out the entry to the lock up garage to no avail and just ended up parking on the street for the night. When we went looking for staff to help they had already left the front desk.

When I queried the manager the next day about why we couldn't get in to the car park she said the information about the parking was listed on an information sheet in the room- which it was not. The information sheet was A6 sized and had very little useful information on it.

When it came to checking out there was no one (I waited and buzzed for 15 mins) at the front desk so I just had to leave my keys in the room and walk out.

Internet
For a couple of days I tried to connect to the wifi but the network listed on the tiny information sheet wasn't showing up so I tried to connect to other networks that resembled it but to no avail. On the third day we were there I asked the manager when I saw him pottering in the communal kitchen what the password was and he told me a password that wasn't even vaguely like the one listed on the information sheet. Seems to me they need to update their information sheets?

Room layout and decor
We nicknamed our room "the cave" because the only source of natural light was the front door- no windows- nothing. This meant there was little chance to get fresh air through the place and lucky for the hot dry climate or I imagine the place would be riddled with mould.

The room was also set right back from the front communal balcony so there was no chance of an ocean view from our room.

There had been some issue with the flooring which the managers had obviously just covered up with a small dirty rug. Later on my mother noticed that there had been water leaking overnight in that spot so obviously there was some sort of issue with a leak.

The master room was fine but in the second bedroom I noticed the sheets had small holes in them. Pillows were comfortable.

Cleanliness
When we arrived the first thing we did was head to the store and buy disinfecting wipes because the cleanliness just didn't seem up to scratch.
I noticed another couple present to the front desk with a complaint about cleanliness as well while we were there so it wasn't isolated to our room.

While we were there our room just wasn't made up one day. Not sure why.

The communal area on the balcony was grimy underfoot and the couch was dirty and tattered.

Location
This is why this place is probably as popular as it is. You walk out the front door and you're at the beach. Great in theory but there are other places next door that look better than casa Tropicana and have the same access.

Summary

There appear to be much nicer and more accessible places to stay in and around San clemente. If you have a flying visit then fine, this place might work out but if you want to stay in a place with a view, fresh air, clean surrounds then choose somewhere else.

Date of stay: June 2017
Trip type: Travelled with family
3  Thank helena r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2017

Stayed at Casa Tropicana for two nights, three days. The location is wonderful, a two minute walk from the beach. The room was nice, comfortable mattress, good towels and very clean.

The only drawbacks are it can be very noisy. If you are staying in a room by the communal kitchen area it can be very noisy and the light from the kitchen area shines into the room. They would benefit from having curtains not just blinds in the rooms. Also, although they advertise on their website that they provide a breakfast basket, when we checked in they informed us there was no such thing provided. The front desk is never staffed and if there is an issue or questions they provide a number to call instead. They also need a fly trap as there were groups of flies everywhere especially around the kitchen and seating areas.

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Edward12_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2017

This was a very disappointing experience. The building is old and in need of refurbishment, the atrium areas were buzzing with flies and the receptionist was oddly rude. After keeping us waiting for five minutes her opening comments were that we should not steal anything from the room. She left shortly after we had checked in so I was unable to get new batteries for the air conditioning remote or work out how to switch on the light in the main bedroom. The suite has no windows so without the lighting is gloomy and depressing. Access to the rooms is by stairs only. No sign of the promised breakfast basket. Certainly not worthy of the term "boutique" and overpriced for the quality of the rooms.

Room tip: Ask about windows and the number of flights of stairs to any room before booking.
Date of stay: May 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank paulaca2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2017 via mobile

Beautiful view of the ocean and pier. The balconies overlooking the Pacific are spectacular. It is a quick walk from the hotel to the beach and restaurants on the pier. We enjoyed our visit during Spring Break. This is a clean, quiet beach community.

Date of stay: April 2017
Trip type: Travelled with family
1  Thank Clarissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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