I stayed at the Sheraton Grand Sacramento Hotel in October 2011 because I attended a conference that was being held there. The hotel was convenient to walking most places in the city. If you don't mind walking a little, it was the perfect distance from many places in the area. Luckily, I checked "parking" fees in their parking lot and saw how ridiculous the charges were and canceled my car reservations.
Short version: If I had to do it all over again, I would not stay there. It did not feel safe in the lobby and it was over priced for what I was given, and felt like they did a bait and switch with my hotel fees they originally quoted me. I travel for business on a regular basis and felt the customer service was awful when presented with issues that I was unhappy with.
Check - in would have been better, had they on file the rate they quoted me over the phone! I was caught off guard with $20 more per night! Also, I checked in during a busy check-in time, and there was only one person at the front counter. You would think that during a busy time they would have more than one person at the front desk. There was a line of about 6-8 people. While I am a patient person, others in line were getting frustrated since each person checking in had issues which took longer than normal.
The room itself was clean, and there was a nice view. I liked the little area near the window where I could sit and read. The room had areas that the walls were dinged up or areas that needed to be touched up.
The hotel charges for internet service in the room (very expensive!) but had free wi-fi in the hotel lobby. I was trying to get some business work done in the lobby. This was not doable. I got kicked off the wi-fi every 5-10 minutes. The front desk stated that I could pay for wi-fi, or I could use my free 1/2 hour in the business center....which of course didn't support the website that I needed to get to.
Also, I was approached by several homeless men asking me for money, etc. There was security at the front door, but they weren't stopping these men from approaching guests. I am a female, alone on a business trip - and I felt VERY unsafe in the lobby with these men constantly harassing me. I approached the front desk about this and they assured me they were aware of this reoccurring problem... Seriously? Aware? Why not do something about it then?? Security came to speak to me, took down the information I stated...but not 5 minutes later I was approached by another homeless guy.
I ended up going down the street to the kinkos-fed ex to use their free wi-fi to work. It was very inconvenient but at least I was not harassed by homeless men and my internet was more reliable.
For as much as I was paying for the hotel room (close to $200) they could provide free wi-fi in the rooms! The hotels down the street that were $50-100 a night provided that AND free breakfast!
Not happy with my experiences, not happy with the hotel's customer service. Mentioned this throughout the week and at check out, and not one apology or attempt to make things right.
- Official Description (provided by the hotel):
- Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Sacramento
- Sacramento Sheraton