On 12/13/2010 I rented the Ball Room @ the Days Inn Point Richmond to be used on 12/18/2010 with a $500.00 security deposit. I was told that I would have to clean & vacuum the room when done and clean the restroom in order to get my deposit back. I was also assured that the Ball room would be given to me in a clean professional manner. Upon arrival on 12/18/10 the room was filthy, and stinky. The floors were trashed and the place smelled like and old stale smokers lounge. I spoke to Lisa who said that she didn’t have time to vacuum the room because she was running the front desk. My reservation was for 3:00. My hostess and husband ending up vacuuming the room and using air fresheners to get the room to a useable condition. The tables and chairs were also very old, tired, used, and dirty. Upon the end of my party I cleaned the room better than the condition that it was given to me, waiting for the return of my deposit. I was informed by the very rude desk clerk (I have forgotten her name) that I would have to wait until Monday 12/20/11 to get my deposit because Lisa didn’t tell her were the funds were, I was furious, and asked her to call management and she claimed she was management. On Monday morning I was again given the run around regarding the refund of my deposit. Lisa finally gave me my refund with no consideration for the inconvenience of having to pre-clean a filthy, stinky, un-kept Ball room. I have asked Lisa several times for the corporate names and phone numbers and she tells me to send the info to that Hotel address, I refuse because I know that info will not get to the intended recipient. I feel that I should be compensated for cleaning the Room and should not have been charged the amount I was because Days Inn Richmond failed on their part of the contract.
- Official Description (provided by the hotel):
- Exterior Facility. Two-Story Building. WIFI only available in the Office/Lobby. Pool is currently closed until further notice (due to new CA law requiring a pool lift to be open). Fitness Room is currently closed as well. ... more less
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- Also Known As:
- Days Inn Point Richmond Hotel Richmond
- Days Inn Richmond