What seemed like a good idea for a family getaway turned into a bad idea. The pool, slide, lazy river were nice, but with no rules enforced and thousands of unsupervised kids, human feces on the ground, and other chaos.. a different hotel would have been the better option. Too bad the staff didn't step up.More
The price was not offset by the experience. The rooms were a little tired, the service was very good however we visited during the high season which obviously accepted the price points. The golf course looked really nice however that was only taking the view of a couple holes near the main lobby area.
Dear X8130EGmichaels,
Thank you for reviewing your stay with us. We are pleased to inform you our rooms will be undergoing a remodel later this year. We hope to see you back on your next desert vacation.
Best,
Omni Rancho Las Palmas Resort & Spa
With an exciting and busy Easter Weekend the staff poolside worked very hard and always had a smile on their face...they never stopped working and making everyone happy I also thought the food was amazing and well priced
Dear Michael P,
Thank you for the amazing review! We are pleased our staff could make you feel comfortable and provide you with the service you expected. We will forward your kind comments to our pool staff. We hope to see you back soon!
Best,
Omni Rancho Las Palmas Resort & Spa
The service and people were great. There is no elevator on the premise so ask for a lower level when planning the trip. It's difficult to do when planning through trip advisor. The splash zone is definitely for families.
Dear L2779ATmargareth,
Thank you for reviewing your stay! Splashtopia is always a family favorite, but relaxation can be found at Azure, our adult only pool. We hope to see you back soon.
Best,
Omni Rancho Las Palmas Resort & Spa
good family hotel, kids loved the pool and lazy river. great dining options in mall across the street....walking distance. Kids activities nicely organized by hotel staff. Outdoor movies quite fun too.
Dear afsanehm,
Thanks for the great review! We do offer a wonderful family getaway with Splashtopia, activities, kids camp and more! Glad to hear your family had a great time and we hope to see you back soon.
Best,
Omni Rancho Las Palmas Resort & Spa
The rooms are extremely outdated. The pool is overcrowded, if you don’t get in line by 8 am you won’t have a chair:( the walls are very thin, we got no sleep due to neighbor above us stumping on our head all night. Very low quality food. Overall not a fun relaxing experience. Way over priced.
Dear ayeh n,
Thank you for reviewing your stay with us. We are pleased to inform you our rooms will be undergoing a remodel later this year. We do apologize for any inconvenience you may have experienced at Splashtopia.
Best,
Omni Rancho Las Palmas Resort & Spa
