rooms are smelly like musty, with a bad strong perfume soap smell covering vomit smell. We asked to see 3 different rooms because of the smell in the first one. We didn’t get away from the smell no matter what we did.
There is that weird plaster cottage cheese on walls. Small bathtub with shower combined. Can't take a clean bath. There were dirty wine glasses out side our door that we passed at least 15 times on our way in and out of our room. Never were they cleaned up. I took a photo but can't find it right now. The rooms had dusty corners and dust in the creases of the sofa bed. We asked for a duvet cover for the sofa bed and were told "there's a blanket in the closet". Right, we saw the blanket, we want a clean sheeted duvet cover. Not a blanket that is used and then folded back without being washed.
Flat screen tv is not high definition my 8 year old says the picture is "pixilated". Food at Blu Ember is very chi chi weird like there is nothing to eat. Look at the menu online, you’ll see. Hot dog at pool was nasty. Turkey dog instead of beef, very mealy, not hot, lukewarm at best. When we asked it it was a turkey dog, yes, they said, but it didn't say that on the menu.
The bathrobes are the fancy velvet type, trimmed with a satin cord around the edges, and the robes are badly frayed. So as the rope trim wears away it leaves behind the plastic or nylon or polyester sewn onto the edges of the robe. The rope trim had become like barbed wire! The edges on your bathrobes are barbed. They scratch your skin. This is on both robes provided in the closet. Well I didn’t call housekeeping for more robes because at that point understood that if they are putting such an item into a guest room for the guests’ comfort, they actually have no clue whatsoever about what is happening in their hotel or how comfort and hospitality works.
Pool is fun for kids but gets old after a few hours. Would never see being there for more than a weekend. We lasted one night.
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- Also Known As:
- Rancho Las Palmas Resort And Spa
- Rancho Las Palmas Hotel Rancho Mirage
- Rancho Las Palmas Resort Spa
- Rancho Palmas Resort