I drove 3 1/2 hours to this hotel that I made a reservation at over the phone 4 weeks prior. Upon arrival my room wasnt ready. So we went to the concert we were in town for. Came back at midnight when I meet the worst person in the hotel industry. The manager was extremely rude, nasty, and just an overall horrible person. She had no customer service skills. I know this because when I went to the front desk to finish the check in process the manager said I could not use my business credit card because my business name was on it not my name. When I asked her what can be done, i have no other card? She shrugged her shoulders and said I dont know. I have used this card at several hotels with no problem. As a matter of fact I drove down the road and got a room at another hotel without any problems. I hope whoever reads this will cancel their rsvp and go else where.
- Official Description (provided by the hotel):
- All the pleasures of a luxurious, four-diamond destination are yours at Agua Caliente Casino Resort Spa in Rancho Mirage, California. Our beautiful 16-story resort includes our wildly popular casino, and has pools and well appointed cabanas, an exceptional spa, and a state-of-the-art concert theatre. Located only seven miles from Palm Springs International Airport and 130 miles east of Los Angeles off I -10 and Bob Hope Drive. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Expedia, Hotels.com and Agoda so you can book your Agua Caliente Casino Resort Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Agua Caliente Hotel Rancho Mirage