I have stayed at this motel several times recently and it has an excellent location, nice rooms and very friendly front desk staff. The last time I stayed there there was some confusion about the room rate - I thought that you got a free room upgrade when you booked after joining their "value club" but was charged extra for requesting first floor room because a king was the only thing available. Unfortunately I got 2 bed bug bites and found a bed bug in the bed when I woke up in the morning. I check the bed/room before I bring my luggage in with a very bright flashlight and didn't see anything but they were still there. I addressed this with ABV customer service and while they did respond promptly with an explanation about the rate change they failed to address my concern over the bedbugs.
- Official Description (provided by the hotel):
- Our Palo Alto hotel is 100 percent smoke-free. Business travelers and family vacationers alike are sure to find our spacious accommodations, attentive service, and ample amenities to their liking. Each of our guest rooms features free wireless and high-speed wired Internet access, microwave, mini-fridge, coffeemaker, hairdryer, flat panel cable TV, HBO, ESPN, iron, ironing board, clock radio, free local calls, and wake-up service. Complimentary tea, coffee, packaged danish, orange juice, and bottled water are also in every guest room. Children 11 years of age and under stay free in parent's room with existing bedding. Sorry, no pets allowed. At Americas Best Value Inn Sky Ranch, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more less
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