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“lovely place, very attentive”
Review of The Zen Hotel

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The Zen Hotel
Ranked #7 of 27 Hotels in Palo Alto
Certificate of Excellence
Reviewed 9 February 2012

The Zen staff was very professional and attentive. The room was clean and calmly decorated and the price is very reasonable. It was quiet and cozy. The platform of the bed can be hazardous however ...

  • Stayed: February 2012, travelled on business
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Thank VZiskin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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291 - 295 of 350 reviews

Reviewed 29 January 2012

For Zen purists, this is not the place, but for the price, it's very nice. This is a motel, formerly the Townhouse Inn & Suites. Our recently remodeled room was spotless, with very cozy pillow-top beds & feather pillows. (If you need a hard bed, look elsewhere.) Watch out for the corners of the black wooden bed platforms - we all hit them with our feet. The "Zen" garden out back was being built by Mexicans with power tools, but it's the nicest backyard I've ever seen in a motel. Though the address is on El Camino Real, the entrance is on Maybell Ave and the traffic noise from E.C.Real is lessened. The internet was free & worked well. The breakfast was adequate. Free cookies, apples & three papers (WSJ, US Today & the local one) in the lobby. Friendly, competent staff. Very comfortable oasis in Palo Alto, close to Stanford, etc.

  • Stayed: January 2012, travelled with friends
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Thank nobodyspecial1431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2012

If you are looking for a place to land for the night after an all-day shopping trip or wanting an inexpensive place to stay for business trips, the Zen Hotel is a place you can try. It is really what most of us call a motel, but when you walk into the room, you feel like you are in a plush hotel suite. The rooms are nice a cozy. The mattresses are wonderful!! They have all the modern conveniences one needs - flat screen TV, frig, microwave, large shower heads. Be sure to enjoy the continental breakfast. Foodilicious!!

Room Tip: I would choose a room upstairs. They have balconies.
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  • Stayed: December 2011, travelled with family
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Thank Simone H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2012

We were looking for a place to stay with our two kids that wasn't too expensive. At the Zen Hotel, we got a one-bedroom suite with a pull-out couch for a very reasonable price. The room was very nice -- it had a decent-size bedroom, and large living room with a kitchenette and a large dining table. The bed was comfortable and the shower was good. They serve a hot breakfast each morning -- eggs, meat, potatoes, bagels, muffins, etc. The staff was extremely friendly and helpful. It is a converted motel, but that didn't bother us at all. The only problem we had is that our room was on the main road, which was a bit noisy. We really had a very nice experience here.

Room Tip: Ask for a room away from the main road.
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  • Stayed: December 2011, travelled with family
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Thank LisaF228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2012

A very disappointing experience despite the promising reviews on which we based our decision to stay. We stayed two nights at this ‘hotel’ – a motel by any other name. This is not a hotel, but a motel that has been renovated (the rooms have been modernized and a slight attempt to make the parking lot to feel like an Asian garden - NOT), but as pointed out by one of the reviews this means that you do have to put up with the noise of cars coming and going, and other guests talking and pulling suitcases to their rooms, and passing traffic on a very busy road. Our first night was horrendous. While there are blackout curtains, the windows in the bathroom (which open onto the bedroom – the shower and toilet is in separate room from the sink) do not, and the light from the outside balcony came into our room, and lit the room up. Other guests then talked on their cellphones after stepping outside so as not to wake guests in their own rooms! The beds are comfortable, but the pillows are made for hobbits – they are only half the size of standard pillows so I would suggest you bring your own. Breakfast in the lobby added insult to injury. Scrambles eggs were tasteless and rubbery, the bacon looked like it was man made, and the oatmeal was floating in lukewarm water. We requested to be moved for the second night to overcome the light issue. This room was much smaller and darker, but alas we were woken very early in morning by cleaning staff pushing their trollies in the parking lot. Needless to say we skipped breakfast the second day – we decided starving was a better option. Check out is at 11, but don’t be surprised if cleaning staff come knocking on your door an hour before that. In summary, this motel is anything but Zen – it is not peaceful, tranquil or nourishing to the mind, soul or stomach.

  • Stayed: December 2011, travelled with family
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1  Thank irishgypseyrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricberr, General Manager at The Zen Hotel, responded to this reviewResponded 26 January 2012

Dear guest,

Thank you very much for sharing your feedback about your most recent stay with us. I am very sorry to learn that our accommodations did not fully meet your expectations.

Our building setup is indeed an open courtyard, which allows our guests to park in front of the room. In additon to pictures of our rooms, we post pictures of our exterior in our website; as we want to help our future guests visualize the most accurate description of our property.

We currently place Pacific Coast's "Hotel Collection Touch of Down Pillow" in our rooms. By the mere nature of the material of the pillow, they can be easily shaped into less than its standard size. However, should you prefer a different option, our pillow menu also includes synthetic, hypoallergenic pillows as well, which are less malleable.

Thank you for letting us know about your discontent with our hot breakfast buffet and our housekeeping knocking on your door too early. We will make it a point to review and correct any mishaps for the future.

Should you like to discuss your experience further, please feel free to contact me directly. Our guests' feedback is paramount to the staff and management of The Zen Hotel and we always appreciate learning more about your experience with us.

Sincerely,

Ricardo Berrospi
General Manager
THE ZEN HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Zen Hotel

Address: 4164 El Camino Real, Palo Alto, CA 94306-4075
Phone Number:
Region: United States > California > Palo Alto
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Palo Alto
#5 Family Hotel in Palo Alto
#5 Business Hotel in Palo Alto
Price Range: ₹ 8,663 - ₹ 22,927 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Zen Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
In the heart of Silicon Valley, The Zen Hotel offers daily full hot breakfast buffet that includes freshly made smoothies, Peet's and Santa Cruz Organic coffees, Mighty Leaf teas, sausages, bacon, scrambled eggs and much more. L'occitane toiletries and free true high speed Internet are standard in all guestrooms. Minutes away from Stanford University, Shoreline Amphitheater and tech companies such as HP, Facebook and Google; The Zen Hotel offers great value and is a fantastic choice for business and leisure travelers. ... more   less 
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Also Known As:
Townhouse Hotel Palo Alto

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