We were there for our convention and this proved to be a good location as it is only a short walk to the downtown area if you enjoy walking in the desert heat but the hotel does have a shuttle bus and they were used extensively when we were there to run us back and forth to the local areas and they were willing to come back for us when we were downtown if we called them to collect us. There might be a short wait but it was worth it as there were few taxis running around there for us to hail. The hotel was not always the Renaissance I don't think but inside it was modern and light and airy and so were the rooms. We had a suite which gave us more space to put our paperwork etc. We enjoyed it.
However, there were a few things which probably needed to be attended to which included the fact that our water ran cold on two occasions but it was rectified quickly after I called down to the front desk. They told me to run it for 10-15 minutes - what in the desert where water is at a premium! I didn't believe them but sure enough that was the case. The plumbing in our room 2346 needed the sink trap to be emptied as it was gurgling as it could not pass water down quickly enough. The tea/coffee box was not replenished correctly each day. Otherwise the room was pretty clean and towels replenished every day. There was little about conserving water there.
We had a late lunch in the restaurant there due to our late arrival at the hotel but were quickly ushered out as they told us it was closing! And the following evening being tired we stayed on for some dinner there. The service was slow, the carpet needed cleaning and my plate was dirty. This area seemed understaffed and wait staff harried even though they were polite and helpful.
The pool is a great asset to this hotel as it is huge and not too deep with lots of sun beds around but poorly attended by the staff when we were there as the deck area was dirty and not hosed down to get rid of the dead bugs and cigarette butts which abounded there and the dirty tables. I never saw anyone asking the people sitting at the pool if they would like anything from the bar. There were always plenty of towels around but many of them were frayed out and should have been thrown away. The water cannister at the pool was always full.
The hotel also has you pay for internet but it is $12.95 per piece of equipment and so it was a shocking fee at the end of our stay as we had a computer as well as my iPad connected. However, on speaking to the manager he deducted one of those fees from our bill.
The coffee shop is at the bar area and in fact part of the bar serving a few breakfast muffins but it is not open early for those who need coffee early and if you haven't had your box replenished in your room you have to wait. The water in the room is $5 for a small bottle and there is nothing complimentary. People were leaving the hotel and going to the local supermarket to fetch their bottled water by the case and putting it in their fridges.
Our convention was catered very well for the men and our last dinner there was by the pool and the food was delicious and it was well catered. However, they ran out of knifes for people as they did not lay the tables beforehand but merely put table clothes on them and we had to find the silverware ourselves. The pool area was cleared way early in the morning to establish the tables out there and the people who were not at the convention I could tell were not happy about it.
This hotel definitely needed more staff and although none of the items I have pointed out particularly worried me as they were quick fixes the cost of the internet did along with the parking fees.
I recently stayed overseas in some of the same priced hotels and on all occasions the service, accommodations and functionality I received overseas from hotels of this calibre more than superceded this one.
However, the staff, the manager and the location were great. Just because of that however it doesn't mean to say they should let this diamond lower its standards and become mediocre.
- Official Description (provided by the hotel):
- Located in the heart of downtown Palm Springs, the Renaissance Palm Springs provides a sophisticated and stylish setting perfect for any visit to the area. Steps away from the Palm Springs Convention Center and the upscale shops of Canyon Drive, our hotel is perfect for both work and play. ... more less
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