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Reviewed 3 May 2016 via mobile

Booked based on all of the positive reviews from people who come back year after year. A couple of things that we liked about the property:
- location was amazing for walking, running, shopping eating and drinking!
- Took full advantage of the bikes - what a great perk!
- Staff for the most part was very nice - all out to Erik who helped to make our stay special.
- Floats in the pool. Hot tub was nice as well.
- Coffee, flavored water available, as well as ice, glasses, etc.
- Use of the Triada next door - AWESOME POOLS, bar was nice (Wyatt was great fun). Food looked good.

We did meet people on our visit who had been going for many years, and all commented on how the property had gone downhill. Not gonna lie - the rooms were REALLY worn (holes in blankets/towels, I didn't sit down in the room. Not sure what the fabric stains were! So.....bottom line is that if we go back, unless the property has been renovated, I would choose the Triada hands down.

Stayed: May 2016, travelled as a couple
2  Thank dworl1CrystalLake_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Movie Colony Hotel, responded to this reviewResponded 10 May 2016

Dear Lovely Guest,
Thank you for taking the time to submit your review. The Movie Colony Hotel is currently a diamond in the rough, but still has incredible history and architecture to its many claims. The ownership of Triada Palm Springs bought The Movie Colony Hotel a few months ago, and hopes to restore it to its original glory. I still enjoy the exclusiveness of the property and the ideal location. Upgrading to a room with a patio is absolutely worth it as well. Thank you for mentioning Eric and Wyatt, both stellar staff at our hotels. We are currently going through every nook and cranny at the property and will leave no stone unturned with the restoration. We hope to welcome you back to show you the beautiful outcome.
Thank you,
Todd Husted
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2016 via mobile

Setting the scene: My husband and I have for the last 15 years booked 10 days every 2 years at The Movie Colony. We recommended to friends and family who too recommended it on. This year we we looking to book again our dream ten days in mid September. We have always booked directly with hotel so off we sent our email with date requests. Nothing. So we thought let's call: no reply. Ok we thought let's try calling again - hurrah got through but reception staff were vague and if I'm honest not bothered with the fact we are regulars, not interested in helping find dates where we could book into our favourite room - just plain unhelpful. So we requested that either the manager calls or emails us so we could work around availability (yep we love it that much) to then book flights. That was a week ago and yep you've guessed it nothing. We've never thought of booking anywhere else in Palm Springs but it looks like we now are how very sad.

Stayed: May 2016, travelled as a couple
5  Thank kirstiebm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Movie Colony Hotel, responded to this reviewResponded 10 May 2016

Dear Loyal Guest,
I must apologize for the cool response you received from the reception. The last thing we would want is for a loyal guest not being able to come back. Please feel free to contact me personally at thusted@pacificahost.com. I will absolutely make sure we are able to accommodate you for as close to the dates you want as possible. Again, I apologize for any miscommunication and I hope to hear from you soon.
Thank you,
Todd Husted
General Manager

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Reviewed 11 April 2016

If you stayed at this hotel before as I had, do not plan a return. New owners of the Movie Colony hotel really let the place go. The pool is poorly heated, the continental breakfast is no longer worth waking up for. Dirty floors with dust blowing across the room like tumbleweed and moldy showers is all the evidence one needs of poor management. They don't bother any longer to turn on the hearth which was a nice thing to have on a cool night. Broken chairs on the patio; in short skip this hotel until the new owners fix it up.

  • Stayed: April 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
8  Thank kerner24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Movie Colony Hotel, responded to this reviewResponded 10 May 2016

Dear Valued Guest,
The goal of the new ownership was to keep the integrity of the Movie Colony Hotel, and to not shake things up until a distinct new design was in place. Nothing has been changed as of yet, the rooms, the pool, the housekeeping staff, and the complimentary breakfast. We have even attempted to increase overall service by offering the services of our neighbor, The Triada Palm Springs for 24 hour availability. We are aware that the property needs some love and attention, and we hope you can visit us again when our vision comes to fruition.
Thank you,
Todd Husted
General Manager

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Reviewed 26 March 2016

We stayed at the Movie Colony Hotel for the weekend in March. It was our first time staying here.The hotel we normally stay at was booked as were many other hotels in the area. We got the last room available at Movie Colony and we were very pleased right from the start. Our check in was quick, the staff were all very helpful and very pleasant to deal with. Every time we needed something they were there to help but the hotel gives you a great sense of privacy. The rooms have huge balconies where we spent a lot of time. The pool and jacuzzi were clean and very close to the room. There was also 2 more pools at the adjacent hotel that you are allowed to use. As well as the bar and restaurant. Everyone staying there was friendly. There is a great restaurant next door and if you walk up just one block you are right in the hub of everything there is to do in Palm Springs. Perfect location if you want to be able to walk everywhere and be able to quickly get back to a quieter, relaxing place. The breakfast is included! Which was nice. Not many places do that anymore. There was fresh fruit, oatmeal, bagels, orange juice, milk, etc. waiting for us downstairs in the morning. We will definitely stay there again. It's our new go to place.

  • Stayed: March 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank rywalter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Movie Colony Hotel, responded to this reviewResponded 10 April 2016

Dear Perfect Guest,
What an incredibly engaging and descriptive review! I am so glad that the Movie Colony was able to deliver with your guest experience. The hotel maintains its elusive calmness for much needed relaxation, and now includes all the services from our sister hotel, the Triada Palm Springs next door. I love to hear that the Movie Colony is your go to place, we expect you back soon!
Thank you,
Todd Husted
General Manager

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Reviewed 18 March 2016 via mobile

Had high hopes for the Movie Colony. Web site looked great. Super helpful staff making reservations. But really disappointed right from the check in. Really looks like nobody cares. Ratty carpets throughout. Noisy old room air conditioners. A truly pitiful breakfast. We checked out early after 2 nights. Had to go through their neighbor hotel since nobody mans the desk except during the day. Was told the hotel had been sold and they were planning a big renovation in the summer. My advice would be don,t go til they do.

Stayed: March 2016, travelled as a couple
2  Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Movie Colony Hotel, responded to this reviewResponded 1 April 2016

Dear High Hopes,
I am sorry to see your poor perception of The Movie Colony Hotel. The staff truly do care, and take pride in the history and have been loyal to the hotel for many years. As a renovation is in the future works, I recommend staying in one of our Terrace Rooms or Townhouses. They offer great outdoor space and most have a great view of the mountain. We are sad that your review is not a home run - we hope to entice you back to enjoy some relaxation next time you are in Palm Springs.
Thank you,
Todd Husted
General Manager

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