How sad...We are extremely disappointed in this "adjustment period" between the old owner and new owners (the Triada of Palm Springs). Although, the new owners have owned this property for several months, they have declined to take any responsibility for the sad deterioration of this once beloved hotel.
As we entered the lobby, we should have immediately turned around. The lobby was filthy, and only a photo would show how disgusting our first impression of the lobby truly was. The lobby carpet was horribly frayed and so dirty looking, it worried us to see how dirty our room might be.
The one time outdoor pool bar, that would be the life of this hotel, is now a water station. No glasses in the room, the pool was filthy and the plaster is chipping away on the bottom of the pool. The paint was peeling on all the old walkways. The main office closes at 5:00...that means no ice, no glasses, no extra blankets or towels and no help if needed.
We went to the hotel that purchased The Movie Colony Hotel, and the manager (Bree) was lacking in any interest or concern. She told us we could stay at the Triada of Palm Springs Hotel. However, she knew we had booked through Hotels.com. and that is no easy process or possibility of changing hotels at the very last moment. She showed no warmth or genuine empathy whatsoever. If she represents both hotels, there will definitely be problems for other travelers in the future. We will not be back. Our friends who have long stayed here for years, and their friends will hear of our experience. They will not be back.
To say something positive, the room was clean and the balcony spacious.The location is great! The check-in manager was very nice...
Hopefully, the old days will return. That will take someone who cares.
I am saddened to say, this once great destination retreat, is now such a disappointment.
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- Also Known As:
- Movie Colony Palm Springs
- Hotel Movie Colony