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“The new owner of the "Movie Colony Hotel" obviously does not care about the condition of this hotel”
Review of Movie Colony Hotel

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Movie Colony Hotel
Ranked #59 of 75 Hotels in Palm Springs
Reviewed 18 May 2016

How sad...We are extremely disappointed in this "adjustment period" between the old owner and new owners (the Triada of Palm Springs). Although, the new owners have owned this property for several months, they have declined to take any responsibility for the sad deterioration of this once beloved hotel.

As we entered the lobby, we should have immediately turned around. The lobby was filthy, and only a photo would show how disgusting our first impression of the lobby truly was. The lobby carpet was horribly frayed and so dirty looking, it worried us to see how dirty our room might be.

The one time outdoor pool bar, that would be the life of this hotel, is now a water station. No glasses in the room, the pool was filthy and the plaster is chipping away on the bottom of the pool. The paint was peeling on all the old walkways. The main office closes at 5:00...that means no ice, no glasses, no extra blankets or towels and no help if needed.

We went to the hotel that purchased The Movie Colony Hotel, and the manager (Bree) was lacking in any interest or concern. She told us we could stay at the Triada of Palm Springs Hotel. However, she knew we had booked through Hotels.com. and that is no easy process or possibility of changing hotels at the very last moment. She showed no warmth or genuine empathy whatsoever. If she represents both hotels, there will definitely be problems for other travelers in the future. We will not be back. Our friends who have long stayed here for years, and their friends will hear of our experience. They will not be back.

To say something positive, the room was clean and the balcony spacious.The location is great! The check-in manager was very nice...

Hopefully, the old days will return. That will take someone who cares.

I am saddened to say, this once great destination retreat, is now such a disappointment.

Room Tip: room 24 has a nice balcony and view!
See more room tips
  • Stayed: May 2016, travelled as a couple
    • Value
    • Rooms
    • Service
7  Thank Terry U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Movie Colony Hotel, responded to this reviewResponded 24 May 2016

Dear Sad Guest,
Naturally, we are sad to see your comments on the Movie Colony. This property is a lovely legend and will soon be restored to its Mid-Century Modern beginnings. You may be unaware that the lobby has always closed at the Movie Colony, we have increased service by offering the amenities of the Triada next door so no call goes unanswered. Bree has been a fantastic ambassador for both hotels, and despite your pronounced dilemmas expressed in the hotel lobby, she goes above and beyond for every hotel guest. I'm glad that you discovered a clean room and spacious balcony after everything was said and done. The "old days" are behind us, and we look forward to a much brighter future.
Thank you,
Todd Husted
General Manager

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13 - 17 of 347 reviews

Reviewed 3 May 2016 via mobile

Booked based on all of the positive reviews from people who come back year after year. A couple of things that we liked about the property:
- location was amazing for walking, running, shopping eating and drinking!
- Took full advantage of the bikes - what a great perk!
- Staff for the most part was very nice - all out to Erik who helped to make our stay special.
- Floats in the pool. Hot tub was nice as well.
- Coffee, flavored water available, as well as ice, glasses, etc.
- Use of the Triada next door - AWESOME POOLS, bar was nice (Wyatt was great fun). Food looked good.

We did meet people on our visit who had been going for many years, and all commented on how the property had gone downhill. Not gonna lie - the rooms were REALLY worn (holes in blankets/towels, I didn't sit down in the room. Not sure what the fabric stains were! So.....bottom line is that if we go back, unless the property has been renovated, I would choose the Triada hands down.

Stayed: May 2016, travelled as a couple
2  Thank dworl1CrystalLake_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Movie Colony Hotel, responded to this reviewResponded 10 May 2016

Dear Lovely Guest,
Thank you for taking the time to submit your review. The Movie Colony Hotel is currently a diamond in the rough, but still has incredible history and architecture to its many claims. The ownership of Triada Palm Springs bought The Movie Colony Hotel a few months ago, and hopes to restore it to its original glory. I still enjoy the exclusiveness of the property and the ideal location. Upgrading to a room with a patio is absolutely worth it as well. Thank you for mentioning Eric and Wyatt, both stellar staff at our hotels. We are currently going through every nook and cranny at the property and will leave no stone unturned with the restoration. We hope to welcome you back to show you the beautiful outcome.
Thank you,
Todd Husted
General Manager

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Reviewed 2 May 2016 via mobile

Setting the scene: My husband and I have for the last 15 years booked 10 days every 2 years at The Movie Colony. We recommended to friends and family who too recommended it on. This year we we looking to book again our dream ten days in mid September. We have always booked directly with hotel so off we sent our email with date requests. Nothing. So we thought let's call: no reply. Ok we thought let's try calling again - hurrah got through but reception staff were vague and if I'm honest not bothered with the fact we are regulars, not interested in helping find dates where we could book into our favourite room - just plain unhelpful. So we requested that either the manager calls or emails us so we could work around availability (yep we love it that much) to then book flights. That was a week ago and yep you've guessed it nothing. We've never thought of booking anywhere else in Palm Springs but it looks like we now are how very sad.

Stayed: May 2016, travelled as a couple
5  Thank kirstiebm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Movie Colony Hotel, responded to this reviewResponded 10 May 2016

Dear Loyal Guest,
I must apologize for the cool response you received from the reception. The last thing we would want is for a loyal guest not being able to come back. Please feel free to contact me personally at thusted@pacificahost.com. I will absolutely make sure we are able to accommodate you for as close to the dates you want as possible. Again, I apologize for any miscommunication and I hope to hear from you soon.
Thank you,
Todd Husted
General Manager

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Reviewed 11 April 2016

If you stayed at this hotel before as I had, do not plan a return. New owners of the Movie Colony hotel really let the place go. The pool is poorly heated, the continental breakfast is no longer worth waking up for. Dirty floors with dust blowing across the room like tumbleweed and moldy showers is all the evidence one needs of poor management. They don't bother any longer to turn on the hearth which was a nice thing to have on a cool night. Broken chairs on the patio; in short skip this hotel until the new owners fix it up.

  • Stayed: April 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
8  Thank kerner24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Movie Colony Hotel, responded to this reviewResponded 10 May 2016

Dear Valued Guest,
The goal of the new ownership was to keep the integrity of the Movie Colony Hotel, and to not shake things up until a distinct new design was in place. Nothing has been changed as of yet, the rooms, the pool, the housekeeping staff, and the complimentary breakfast. We have even attempted to increase overall service by offering the services of our neighbor, The Triada Palm Springs for 24 hour availability. We are aware that the property needs some love and attention, and we hope you can visit us again when our vision comes to fruition.
Thank you,
Todd Husted
General Manager

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Reviewed 26 March 2016

We stayed at the Movie Colony Hotel for the weekend in March. It was our first time staying here.The hotel we normally stay at was booked as were many other hotels in the area. We got the last room available at Movie Colony and we were very pleased right from the start. Our check in was quick, the staff were all very helpful and very pleasant to deal with. Every time we needed something they were there to help but the hotel gives you a great sense of privacy. The rooms have huge balconies where we spent a lot of time. The pool and jacuzzi were clean and very close to the room. There was also 2 more pools at the adjacent hotel that you are allowed to use. As well as the bar and restaurant. Everyone staying there was friendly. There is a great restaurant next door and if you walk up just one block you are right in the hub of everything there is to do in Palm Springs. Perfect location if you want to be able to walk everywhere and be able to quickly get back to a quieter, relaxing place. The breakfast is included! Which was nice. Not many places do that anymore. There was fresh fruit, oatmeal, bagels, orange juice, milk, etc. waiting for us downstairs in the morning. We will definitely stay there again. It's our new go to place.

  • Stayed: March 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank rywalter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Movie Colony Hotel, responded to this reviewResponded 10 April 2016

Dear Perfect Guest,
What an incredibly engaging and descriptive review! I am so glad that the Movie Colony was able to deliver with your guest experience. The hotel maintains its elusive calmness for much needed relaxation, and now includes all the services from our sister hotel, the Triada Palm Springs next door. I love to hear that the Movie Colony is your go to place, we expect you back soon!
Thank you,
Todd Husted
General Manager

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Additional Information about Movie Colony Hotel

Address: 726 N Indian Canyon Dr, Palm Springs, Greater Palm Springs, CA 92262-5704
Region: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Palm Springs
#22 Romantic Hotel in Palm Springs
Price Range: ₹ 36,982 - ₹ 37,111 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Movie Colony Hotel 3.5*
Number of rooms: 16
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Also Known As:
Movie Colony Palm Springs
Hotel Movie Colony

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